Atrium Platinum Luxury Resort Hotel and Spa

This summer I vacationed in this hotel, for me it is one of the best hotels I have ever been to. Everything was fantastic, food, cleanliness and security. I have recommended many of my friends here in America to visit this wonderful place

Exceptionally superb helpful, friendly and professional team. Very good food and drinks. All at the highest standard. Including super useful app where you can order drinks, food and a couple of other services. Strongly recommend for luxuries holidays.

Still our worst holiday to date. We cannot understand how they are rated so highly in both hotel class and reviews by other visitors. The decor is dated, rooms basic and microwave standard meals. We brought a private pool room. Please note it is not private at all, anyone can walk alongside the hotel passing you in full view no fencing or gate, complete free access to your room and you are watched by all rooms above in full view. We went in May, the pools are said to be heated but were ice cold and could not be used for our entire stay. The hotel ignored our calls about this. The layout is confusing and exhausted my then pregnant wife as the ‘private’ pool rooms were 2 different lift journeys and 2 long corridors the length of the hotel away from the main entrance. We gave up halfway through our trip and sadly stayed in a lot, this was meant to be a relaxing spa like trip before baby. Far from. Anyway, the beds are hard and the typical two mattress pushed together dressed up as a double. Housekeeping after seeing my wife struggling to walk from such poor sleep advised us that mattress toppers are available which we quickly asked for once informed. Unsure why this isn’t listed anywhere as an option. The 3 restaurants onsite were overpriced, stale and tasteless. The play on asian cuisine in particular should be considered offensive it was terrible. Cheesy prawn wontons? The buffet breakfast staff were a level of rude I had never encountered, taking my plate up as I was putting the last soup full in my mouth, gave away our table when up for seconds and seemed to never come over to our table as others to offer drink or the usual ‘is everything okay?’. Moving on, we ordered room service a few times during our deep depression being at this place and it is again overpriced, frozen box food. To our shock after highlighting a few things to management, a dessert arrived with the hard plastic packaging from what I am assuming was the rim of the ice cream tub inside the bowl and ended up in my pregnant wife’s mouth. What a treat? The resolution was pretty much always thank you for your feedback and sorry. We were asked if we kept the plastic piece for the manager to inspect the morning after as this incident was at night… Yes of course we kept it as a souvenir. The hotel atmosphere is overall boring and more for senior citizens although branded otherwise, it is in a isolated location with nothing within walking distance, nearby beach is rated low and we now know why, restaurants near are just as poor but some family owned restaurants in the old town much further away in taxi were what standard we expected, delicious. I personally would not suggest anyone from a diverse background to go if you are the sociable type seeking interactions with others. You are mocked and treated as less than, forced to pay upfront for things in the fear we wouldn’t pay? Told on multiple occasions by strangers that they love black people for no apparent reason and forced to listen

Pros - The food is outstanding, especially in the evening from the buffet. Freshly made, lots of choice and everything tasted amazing. - It’s clean - Friendly staff, everyone says hello. - Room was nice, good layout and size. Bathroom was good - The policy of not allowing to reserve pool loungers with towels and belonging early in the morning was brilliant! - the shop was good for half board guests - exceptional view if you get a window seat in the evening. Arrive at 7pm to get one. Cons - The building itself feels a bit like a hospital. - the pool area looked tired, there are millions of mosaic tiles but a lot have fallen off. The pool wasn’t deep in any location, so no diving but ok for kid safety I guess. - I found the staff at the pool bar a bit rude. We were half board and asked for glasses, sometimes with ice and I’m not sure they like it. - we ordered a kids non-alcoholic ‘cocktail’ which was just pineapple juice with coconut and it was €9 euros. We were planning on buying a few of these each day but the price was dreadful - as was the drink. - We booked a family room, 2 adults & 2 kids. We didn’t get the room we booked, they tried to turn another room into a family one and turned a sofa into a bed - which was rock solid and couldn’t be slept on. They sorted it out and gave us a late checkout. - all of the pool area has been made with tiles that are dangerously slippy, there’s even a warning up. Not good! My son fell over and grazed his arm. Overall, this would not be a 5 star resort if the food wasn’t so good. We probably won’t go again as it was expensive and not the complete package.

Amazing stay at this beautiful hotel! The staff are incredible; exceptionally friendly, courteous and welcoming. A special shout out to Captains Michaelis and Anastasia, bar staff; Cristos, Vasillis, aka Billy, Blevins and the bar manager! We can’t name you all, however everyone is a credit to the management of Atrium Hotels! The food is excellent, we especially enjoyed the Asian speciality restaurant which we visited twice as part of our all inclusive upgrade. The buffet for both breakfast and dinner is extensive and it was a pleasant surprise to be able to order a main meal from a menu in the main dining room. The cocktails made by the pool bar team were excellent and the service was again first class, made very easy by being able to order poolside drinks and snacks using the App. The hotel is spotlessly clean, and the beds are exceptionally comfortable. Given it was late season, and lower occupancy, we benefited from having a choice of sunbed each day and enjoyed a very relaxed atmosphere. The weather was on our side too! Thank you again for your hospitality and I will certainly recommend the Atrium Platinum to colleagues and friends.

I was greeted by very friendly staff and offered a drink, as my luggage was taken care of on arrival. Once I’d checked in, I was taken to my room and the basics of restaurants, the pool etc were explained. Once at my room, I was shown the safe, mini bar, and air con controls etc. All areas of the hotel were spotless. All staff were very friendly and nothing was too much trouble. There were plenty of sunbeds, which couldn’t be reserved before 10.30. The grounds were very well maintained, and I didn’t see any litter anywhere. With 4 different restaurants to choose from, and an amazing breakfast buffet, you really don’t need to leave. The pebble beach is a 2/3 minute walk from the poolside, with a road of restaurants and shops right on the doorstep. As soon as I was seen with my suitcase on leaving, a bell boy came over to carry it for me. I was very impressed with all aspects of this hotel, and would definitely recommend it without hesitation.

Before I begin, I want to stress that we had visitum Atrium platinum during the summer on 5 of the past 6 years. The only time we did not visit was during the peak of Covid as no one could travel or it would have likely been 6 times in 6 years. Needless to say we had been loyal. That said in 2024 we will not return to Atirum. Why? During our stay in June 2023 our night flight was cancelled at around 11pm (the flight itself was due to be at 4am give or take). We were still in the hotel at this point as our transfer was due to pick us up at around midnight. The next available flight was at 12pm - a whole 8 hours after our initial flight. On stating this at reception, nothing was done to try and assist. The manager let the reception assistant know to tell us that if we wanted to a room for the night it would cost about 400 euros. Which for at that point would have been for 10 hours due to our newly booked flight. We felt this was obviously not worth it and our only options were to pay that amount for 10 hours or proceed to the airport at that time with our transfer and wait there overnight - as given we would have nowhere to sleep in the hotel seemed the better option as otherwise we would have to arrange other transport to the airport in the morning whilst tired. I dont feel that providing loyal customers who had frequented the hotel 5 times in 6 years with even the most basic of rooms for 10 hours as a gesture of goodwill given the horrible circumstances out of our hands would have been much to ask for given the brand states it is customer centric. I should mention we had already checked out around 11am that morning. We had to wait over 24 hours due to the flights cancellation. Due to that severe lack of empathy and understanding from managment for a circumstance which was not influenced by ourselves, we shall never return to Atrium again. It is a great shame as we had obviously enjoyed it so much, that we returned not once but 5 times. Most customers dont return to the same hotel twice. But obviously loyalty means nothing to Atrium management. I want to stress that most hotel staff however ar excellent and very friendly, especially in the breakfast and pool areas. I feel a 1 star review is unfair, but cannot give above a 2 based on this experience which prevents me ever returning again.