flic
25 de septiembre de 2023
I came for two nights with my friends. Caveat: I'm from the West Highlands and understand the huge staffing problems due to Brexit/cost of living. However the young woman in reception spoke poor English and clearly needed help. She struggled to understand us, and though friendly, was not helpful.
Later, my friend rang down to reception and the phone was answered, by someone else, with an enormous sigh. On our second night dining in the restaurant, (a Saturday night) the waiters were clearly rushing our (expensive) dinner as there was nobody else in the restaurant and they wanted to knock off. We took the hint.
Other negatives: the pool area is tired and it's a very odd policy to describe the hotel as a 'spa' then charge £25 to use the spa facilities. Our rooms were a long way from reception, down two sets of very grimy looking concrete stairs. The offer of help with bags was very halfhearted, so we lugged them there ourselves.
Upsides: lovely reception area, amazing views, and the food is excellent. The beds were comfy, great showers, and the hotel is brilliantly convenient for the ferry. We enjoyed our stay, despite the issues above, and would stay again.
However, better staff training and a rethink on the spa policy would turn this into a genuinely excellent hotel.
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