Patric
23 de julio de 2023
I am highly disappointed that I arrived at later than usual check in time. I was provided a room that had not been cleaned to its entirety. There was fecal matter at the bathroom entrance. I requested another room based on my findings and there was not any available. Front desk person graciously came to do her best with a cloth and spray bottle. Thank you for her efforts not a part of her job did it with hesitation. After that when I walk to the bed I discovered another area with fecal matter. I’m astonished this was an issue as I’ve stayed weeks at a time at this property. Upon check out I explained the night and was offered 5000 BONVOY points for my inconvenience during my stay. I have yet to receive those points to my account!
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