Mersoy Exclusive Hotel

Kon beter helaas was de hotel wel aan de oude kant Had toch beter verwacht voor de prijs Maarja was gelukkig maar voor 1 nacht

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Worst hotel ever, rooms are filthy, food is inedible, pool is not clean, decor throughout is tired but the most disgusting thing about it is that it is also filthy. Fridge is disgusting, wouldn’t store anything in it as it’s full of mould. Bathroom is disgusting with cleaning clearly not taking place, ***** hair in all the plug hole of the bath. Towels with god knows what on them, looked like faecal matter. Taps and soap holder filled with years of grime. The dressing table is disgusting, the excuse given by staff was that it was nail varnish. Staff also said that the pictures which swayed our decision to book this hotel were from their other sections of the hotel known as the Bella Vista. The staff member at night said he could do nothing and to wait until morning, we waiting until morning and reception staff also would not do anything. Food and drinks on plates that other hotel members had eaten were just left at random points throughout the hotel. Our room smells like sewage as did my mothers. There were wires hanging out of the wall. Another of our party cannot lock their room. They don’t even have a fridge. Also don’t book thinking you will get a double bed as the beds were single and when we asked about this we were told there were no double rooms just twin rooms. I was supposed to be staying here the next 10 days. The manager was eventually available after many attempts to make contact. He said to meet us at 2PM and he did not show. He explained that all U.K. company’s advertising his hotel were doing it falsely and that it was not his fault. They don’t have double beds only twins . He assured us that no one was kicking anyone out but he would not take accountability for the filth throughout nor would he refund our money. We have tried several times to resolve this now with zero care from any of the staff at all. We were even told it’s simple call your agent and get another hotel. We have done that too with no resolve, It’s a filthy, disgusting hotel Claims that things aren’t open because of COVID 19 is simply rubbish as that was in 2019. After 2 hours sleep since Saturday we have changed hotels and left. No refunds, no apologies, just smirks as we left with all our bags. This is the worst hotel you could fall for and until the manager actually works out splitting his hotels correctly, this will undoubtedly suck many people in. If you are thinking of booking don’t as non refundable rooms will be the excuse for leaving you out of pocket as we are. Thanks Mersoy exclusive for the most exclusively awful hotel experience we have ever had in our lives. Top notch grime everywhere. Also securing your belongings in a safe costs £25 which even your receptionist laughed at. One staff member in reception had one of our party members in tears as he had told her she was kicked out of the hotel for complaining. After a talk with our provider the manager stated all 8 of us were lying and that we had interrupted him in the a

I went to mersoy Hotel for 4 nights for a girls get away and had a great time very clean in room and hotel in general pool side was always clean and tidy day and night. food was what you would expect for all inclusive buffet breakfast and lunch and dinner. loads of salad to choose from which I loved the bar manager Hans. was amazing couldn't do enough for us and even went out of his way on our first night to take us to the local bars when the hotel bar closed would definitely be coming back again next year

I have come from this hotel after reading all the reviews, I was a bit worried about going but as I always say that everyone is different and has different values well for me the rooms are what they are my room was clean and I couldn't fault any of the staff here but one of the best guys that will look after you from morning noon and night and throughout the night and his name is Mr Hans what a value credit to the hotel to have this guy he does not only do the bar side but he will get a paint bucket and have refreshed the rooms. And again will go above and beyond to make sure you have one of the most amazing experience. The food was good. I will be returning as I have been made so welcome by this young man.

I felt that the Mersoy Exclusive hotel provided me with a comfortable stay, the rooms were cleaned daily to an acceptable standard and fresh towels were always provided. The hotel food was, for me, appetizing and varied enough for the duration of my 12 night stay, which was all inclusive. The hotel staff were very helpful and assisted with any problems, such as confirming the hotel transfer to the airport. Overall, I thoroughly enjoyed my holiday at this hotel and intend to return in the near future.

Hotel room was ok, could do with a little updating. Management and staff were very friendly. They couldn't do anymore for anyone while relaxing by the pool. Food was lovely and had a variety of choice . Beach was close by with the hotels own area to use.

The rooms were adequate only need somewhere to get ya head down. General cleanness was good everywhere. Bar, Lobby. Restaurant and pool area. Very friendly staff, and was look after well. Bringing fresh drinks to us around the pool when ours were empty.

The staff make the holiday, hans will cater for every need, 3 mins to beach and central location, will be coming back. Hotel is sound and I’ve eaten breakfast dinner and tea and with location plenty on bars and restaurants on door step, 10 min bus (30 lira) to marmaris. Found gin and Fanta and drank a million of them