Usuario invitado
13 de septiembre de 2022
I would NOT recommend staying here, mainly due to the untrustworthy, lying staff members, one in particular the Italian supervisor who lost my icepacks for medical items I was taking to South Africa. Some have mentioned he and his Afghani colleague deliberately lost my icepacks which were for medical items being taken to South Africa, this was after a dispute regarding being allowed to use the washer / dryer. The reception team on two separate days advised me I could use the washer / dryer at a €10,00 charge, and when I went to request to use the machine he refused, no apology, the conversation was heated and then the next again morning I went to collect my icepacks and they were suddenly nowhere to be found! This did not come as a surprise as I was told by 2 different staff that they do not like him. So, in light of this after registering an email with the hotel brand and a large charge for over €1000,00 I will leave it with my lawyer and the hotels legal team to resolve this and give me the due compensation for replacement of the medical items that I could not keep cool and were ruined. They both showed no care, consideration, consistency in what services the hotel offers guests, and the Italian fool should not be allowed to work with guests. He has the complete wrong attitude with people, a mistake they will pay dearly for. I would NOT recommend staying there, mainly due to you just never know what he and the Afghani guy will do with your possessions, when you go out, charges etc. He needs to go back to Italy and learn manners and how to provide customer service, he also seems to just sit on his telephone watching movies / YouTube and then going for cigarettes, this I would not be wanting as part of my team as he seems to do nothing. Getting paid to look at his mobile, smoke, stay in the hotel and getting paid to do what, easy life he knows he has! You stay there at your own risk.
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