Aparthotel Onda Maya - Adults Only

Very nice hotel! The room was very nice and cleaned daily . Just a few minutes walk to the beach and the center! Breakfast menu was interesting and food excellent! Welcoming and friendly staff! Shuttle Service was perfect! We really enjoyed our stay and we will come back! We recommend!

The room was very nice and cleaned daily as you bring in sand from the streets. Just a few minutes walk to the beach so we didn't mind at all not staying right on the beach. It is just a couple of blocks from the center but just far enough away to not be noisy. Always felt safe walking around. The breakfast was delicious and breakfast staff was accommodating. The office staff was ok - not always the friendliest but nice enough. Our room definitely was geared toward couples because there was no door to the bathroom so could see right into the shower from the bedroom and living space which was a little awkward as we were friends/not a couple. Would have been nice to know that ahead of time and to select a different room. Felt it was a little over priced but with the nice breakfast included it made it reasonable. If I returned to Holbox, this would be on my list of places to consider again.

Hotel has nice design but we had a terrible experience. Safety concerns, power & water outages, unreasonable management. I didn't feel safe because the patio door to my room didn't lock. I asked them to fix it or put a broomstick in the track to keep it from opening and they refused. There's The no nightime security. The room had a sweage pipe odour that came and went. There was a terrible storm. Near hurricane force wind. The town flooded, beach clubs and hotels were damaged. The military was brought in to help. The power & water at Onda went out with two days left on our reservation. Zero communication from hotel management. No drinking water. No backup generator. No way to charge cell phones, so no idea what was happening. We didn't feel safe and asked for the last two nights to be refunded because we wanted to leave the island. They refused. Ended up paying for Onda while we were paying for and staying at another hotel in Cancun. On top of that, the hotel management knew nothing about taxis and ground transportation and were unable to help us with that. I don't know how locals don't know this basic info. Eventually we got a taxi that could bring us to the Ferry, despite the roads looking like rivers. I don't recommend this hotel. Do not pre pay for your stay so you can avoid paying for rooms if you have to leave due to disasters. It's astonishing that in a place that floods regularly, that the hotel has no contingency plan to ensure guests are taken care of. Not even bottled water. Certainly no power banks at the ready to charge guests phones. The lack of preparedness and complete disregard for guests was baffling. I can't in goog conscience recommend this hotel.

What a lovely hotel. It’s clean, just a few blocks from centre and the breakfastmeny was so delicious!! Will definitely come back.

Nice hotel with pleasant rooms and a tasty breakfast but the guest service very poor A bad storm hit while we were there and we reluctantly had to leave the island as there was a power and water outage and the streets were flooded. The hotel reneged on refunding us for the nights we were no longer staying, despite initially saying that they would. Unfortunately the only helpful person at the hotel was the the guy serving breakfast. There was minimal attention and reception was known for closing its door when they didn't want guests bothering them. When the storm began around 4pm there were absolutely no staff on site to help us. No messages were sent (communication with guests is via Whatsapp) when the electricity and water went off and guests were left to fend for themselves. Disgraceful! The owner of the hotel lives abroad and its evident that customer service is not a priority for him or for those running it. If visiting Holbox there are many other better options to try

I was happy to have such a beautiful room since it was raining two days and I could chill in my nice room. Also the breakfast is great, the staff friendly and I felt safe to walk back to the hotel alone in the night. Ideal for women solo travelers..