Hoteles Novotel en Hildesheim

Sadly having a negative review about an Accor hotel after a very long time.. So here goes - first look at the hotel, completely impressed. Great structure, beautiful green surroundings, just amazing - check in: Saturday 7th August. The lady at the counter seemed genuinely upset that we had decided to disturb her by checking in. Having a bad day perhaps ? Sorry but you chose to work in the service industry. - At 14:15 i was told that I have to pay more since check in time is 15:00. Unfortunately I had to throw out the 'I am a Gold member' card. Does it need to come to this ? Shouldnt the system be checked first before asking a client to pay ? While I know this is Germany / Europe etc. and service is not considered important, I would make it clear I was not expecting a red carpet or trumpets. A simple smile and welcome to the hotel would have been enough. -No welcome drink voucher offered. I did not even bother asking for one. In the rest of the world the Gold card (or membership) is acknowledged with a thank you or a welcome back etc. Again not life changing at all. But isnt that the reason one stays in a chain hotel instead of family BnB's or Airbnb etc. so that one can expect uniformity irrespective of the location? Something for Accor to ponder about. Room - There is no AC. Just FYI. No complains because I had just assumed there will be one and not checked in advance - Booked a double bed which ended up being with 2 seperate single matresses. So if you are there with your partner and hoping to even hug in bed, one of you will slip in between the matresses. Bizarre ! Location - great with respect to the train station and all other sigh seeing venues - negative because it is close to a (what seems major) intersections and open windows and emergency vehicles can make life tough. Lastly.. There was no espresso machine in the room and if I remember correctly no bathrobe either. While the corona excuse might be valid, I believe anyone willingly chosing to stay in a hotel will not suddenly get worried because of an espresso machine in the room. Please do not advertise it anymore or state it clearly that is to save money. The biggest positive - Free parking Quote EXECUTIVE - 1DB BED 2 Adults , 0 Child Even more space for added comfort. Our Executive Rooms offer plenty of space along with various extras, such as a free minibar, free premium WIFI, free room service, Nespresso machine in the room, bathrobe and free parking. Unquote