Hoteles de 3 estrellas en Grapevine

酒店是個適合帶小孩子來玩的地方，有水上樂園和安排緊湊的各種活動，餐廳服務和食物品質都不錯，氛圍感營造的很不錯。酒店房間很乾凈。

This was our second stay at this hotel, very conveniently located to downtown Grapevine. The room is standard HGI with a comfortable bed and good sized bathroom. The towels are very thin and were sopping before I was dry after a shower, so those could be improved. Breakfast was good, and Edith took great care of us both there and at the bar one evening. This would have been a 5 star review except... they offer a shuttle within a 5 mile radius and last time it worked perfectly. This time was nothing short of a disaster. We were told to call and let the desk know what time we wanted to go, which we did, and at the appointed time went to the lobby and waited 30 minutes, then literally tried to chase down the driver who sped off without noticing we were there. Fortunately for us, Donmynique was at the front desk, saw what happened, and radioed him back. When we finished dinner, we called the hotel and were told he'd be along to pick us up shortly. 30 minutes later, no one. We called again and were told he was really busy, so they would call us a cab but it would be quite a while. We chose to uber back instead. Again fortunately for us, Donmynique was there, and she gave us breakfast coupons to make up for the trouble and reimburse us for the uber ride. The next day we waited maybe 10 min. for a ride into old Grapevine and were dropped off in a good spot for exploring. When it was time to be picked up, guess what? The shuttle van had broken down, so we were on our own to get back. Uber to the rescue again. This time, Donmynique told us the hotel would reimburse us in cash for the cost of the uber, and that was done very quickly. While the experience of the shuttle could not have been worse, the way Donmynique handled the situation was exemplary. She told us she was fairly new to the hotel, but management made a great decision in hiring her. All employees could take a lesson from her professionalism and the manner in which she handled the situation. Thank you!!

El hotel está muy ordenado y limpio, el personal de servicio es amable y muy agradable. Está a 10 minutos en coche del aeropuerto, y el conductor también es muy agradable. Cuando llegues al aeropuerto, llama a la recepción y te dirán en qué puerta estás. La recepción te dirá dónde esperar y el coche marcado por el hotel le recogerá después de un tiempo

Great experience!! It's my first time driving solo away from my family and my stay here was excellent! Had to get a drink from the bar, Nick was the bartender and he made a great cocktail drink for me. Customer service is excellent!! Will stay here again!!

El servicio de transporte fue excelente y el conductor fue super amable. La ubicación es excelente y está justo al lado de un enorme centro comercial. El desayuno tenía una variedad de platos calientes, lo que realmente aprecié.

El escritorio delantero era excelente. Deseo que nuestra habitación tuviera aire acondicionado. Teníamos una unidad que ventilaba fuera. Era alta y La habitación está muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy Si hay una próxima vez, le preguntaré antes de subir, ¿tiene la habitación un aire acondicionado regular??? No pensé que debía hacerlo. Incluso hemos comprobado en after3.

Great hotel, exactly as described on the picture and up to the standard of “Marriott” brand. Very helpful front desk, late checkout without hassle and I could send a package there. The included breakfast is nice with different options and everything on self service. Free coffee available 24hrs and the hotel is virtually 5min walk away from Grapevine outlet mall. And airport shuttle available!!

Since the company that manages this location, Aimbridge Hospitality rotated the current GM and AGM here, the management professionalism and hotel cleanliness are appalling! Unprofessional Management Team: I was told that both the GM and the AGM were named Chris, and the way they treated my 65-year-old mother was unacceptable! My mother was disrespected by a ”sassy”, unprofessional Asian American or South American who was not wearing a nametag for identification. I took a picture of this unidentifiable and unprofessional manager during one of his interactions with my mother to capture his blatant ignorance of professionalism and decorum. Room and hotel grounds: I have attached multiple pictures that show the dirty, stained hallway carpeting riddled with multiple cockroaches and other bugs. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” (see pictures) Outside the exit door by the gym is a bee hive forming with active bees swarming around. (see pictures) Behind the couch in the room was a pile of some type of insect that were not living. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.”(see pictures) I know this is a pet-friendly hotel, but the smell of pet dander is extremely strong because housekeeping doesn't use pet cleaning solutions when guests with pets check out. This demonstrates the lack of compliance with Hilton's CleanStay initiative which states ”The Hilton CleanStay program delivers an industry-defining standard of cleanliness across Hilton’s family of brands globally to give our guests peace of mind from check-in to check-out.” Again, since the new management team was switched out, the quality of service is nonexistent and the cleanliness is that of a Motel 6 quality.

I have stayed here before with my mother and had a good experience. I was told they are going to remodel as the hotel has been outdated, but they have not. All that they have done was paint the exterior. The hotel has front desk employees ONLY at the Courtyard side with NO EMPLOYEES on the TownePlace side to monitor pedestrians coming in and out of the doors on that side of the hotel which is a SECURITY RISK! I saw some ”characters” coming and going that were clearly up to no good as one could not stop fidgeting with themselves and the other was chewing at something that was not in his mouth, clearly a sign of someone on narcotics. Sure they will claim to have CAMERAS, but ALL businesses have cameras, but having actual employees to report things to in close proximity allows one to feel SAFE AND SECURE while at their hotel. For the hotel being as outdated for a TownePlace as this one is, they do a decent job upkeeping the rooms. I had 2 issues during my stay: 1.) A guest was openly smoking in their room which is a violation of the ”hotel policy.” and I was told by someone at the Courtyard front desk, ”We will have housekeeping investigate the hallway.” The hallway? You MUST knock on a door and have the guest open the door to CONFIRM the guest is in violation of your hotel policy, NOT simply walking the hallway. The hotel doors are heavy and well-isolated. I offered to have them enter my room to confirm and smell it for themselves and was told, ”Housekeeping will walk over and take a look.” I have asthma and upper respiratory issues so smoking makes it very uncomfortable and hard to breathe. Why is the hotel's ONLY remedy to this situation was to have me move rooms when they can remove someone for violating health regulations and their own hotel policy? How about getting one of the managers sitting in the back office to investigate and actually knock on the doors of the 2 rooms on either side of my room to FIND the violator and actually ADDRESS THE ISSUE? Management and the employees at the Courtyard front desk could careless nor be bothered to help a guest find solace. 2.) Roaches. Multiple roaches were in my room. I was only able to get a picture of one (please see picture). Was there ANY form of remedy/compensation for the roaches? HELL NO! ”Someone will be available to spray tomorrow” was the ONLY response received from the Courtyard front desk employees. I made sure to contact the Courtyard front desk to have an employee come and see for a fact that there were roaches in my room both times. I understand bugs and roaches are normal in Texas. But when it is MORE THAN ONE and there was NO form of remedy/compensation for the dirty conditions brought by roaches and bugs tracking all over the room was disheartening. Again, the general, ”No one cares nor cares to be bothered” was my only attitude from the hotel staff

Buen hotel, cerquisima al aeropuerto con servicio de transporte al mismo, buena atención del personal, hay un starbucks dentro del hotel. Se siente un poco el sonido del pasillo y las otras habitaciones, pero nada que no pueda soportarse.