Villa Pica Paca - Old Town

Lovely friendly hotel. All of the staff were very helpful, they went out of their way to be helpful. Room was quite big and comfortable and warm. Breakfast was superb especially the warm Polish sausage and scrambled eggs with local bread. Location is perfect to explore and lots of lovely restaurants nearby. Will go here again.

Booked through *********** - 4 bed apart for 8 friends. We all wanted to share an apartment so we could enjoy our trip together - when we arrived the gentleman on reception informed us that there was a "small problem" with the room. The manager appeared and informed us that the 4 bed apart we had booked was not available - I was then shown to a one bed apart (mezzanine level) with the pull out bed made up and 4 foam mattresses on the floor. She offered us breakfast for one morning and said two more rooms would be available the following day. I pointed out that that was not what was booked and that the group wanted to stay together. I asked why I wasn't contacted in advance to advise me of the issue (payment had already been made in full earlier in the month) and I did not receive an answer. I stated we were not happy to stay here and wanted a full refund - the manager agreed - told me to cancel the booking on *********** - took my IBAN to make the payment faster - yet here I am over 30 days later out of pocket with no sign of a refund. I contacted the property and was told there had been an error and was advised that they would refund on the 7 th aug - however the amount would be less (150e approx) that what was paid as that was ***********s fee. I have contacted them on the app now several times since and have been left with no reply. DO NOT STAY HERE

Arrived at this hotel, at around 9:30pm. There was no- one there to greet us, just our key with instructions,on the reception counter,on how to get to "Madonna" . So we climbed up 4 flights of really dimly lit stairs, to the top floor to go into "Madonna" the reason it's called "Madonna " is there is a picture of Madonna on one of the walls!! ..... That's it ! The room itself was big enough, and to a good clean standard. It contained a fridge - ( Empty) no bottle of water as was advertised at point of booking the room, nor was there any toiletries as advertised also, so the next morning we went down the 4 flight of stairs, to see someone at the reception ( there was a lady there, don't know who she was, never Introduced herself, of welcomed us to the hotel, ) however we explained about the no toiletries situation, so she provided us with a supermarket bottle of shower gel. Breakfast was OK, buffet/continental style, not enough hot items for me, only smoked sausage, and the girl offered scrambled egg when you were there. But plenty other items. The hotel was adequate for the time we were there, clean enough, breakfast OK, and in a really good location only 5 mins to the main streets. The just have to brush up on their customer service. I would return to gdansk, however, not this hotel.