Hôtel Mercure Abbeville Centre - Porte de la Baie de Somme

As many others have said the Hotel is tired. It appears to be getting refurbished, but the work is of poor quality. Their real issue though is their front of house staff in the form of the older English lady (B) on Reception who is just unwelcoming & frankly rude. As long as she is a guests first point of contact you’re fighting a lost battle.

We have stayed many times over many years . We have never experienced this attitude before & the ignorance of the staff We stayed during the pandemic & before pandemic times The staff were fabulous Now ????? We sat in lounge & got clapped Rapid rapid now table but when we rushed like children we were ignored Waiting waiting waiting What was the rush ????

This is a disappointment. Tired doesn’t begin to describe this hotel, it’s also not very clean (being polite) if there had been somewhere else we would have moved. Definitely doesn’t uphold the Accor brand. Grumpy, poorly trained staff, everything was an effort - apart from the absolutely lovely Bev who retires soon and I dread to imagine the state of this hotel without her. Mercure in name but not in reality. Accor - spend the money and do the upgrade and pay for some decent staff!

The hotel itself was quaint, clean, and easily accessible. however they did not have dedicated parking for the establishment and you have to be sure you park in the correct colored parking slots or you can be ticketed.

The hotel is in an ideal position close to facilities yet in a quiet location. Good evening meal at the restaurant. Spotlessly clean spacious room, beds were very comfortable and friendly and attentive staff

Nice hotel but does not merit 4 stars. Restaurant food average, paper cups in the rooms for tea/coffee, some reception staff indifferent when it comes to customer facing. Such a pity as it is centrally located and well presented.

It was fine. Good job the lift was fixed while we were eating dinner or I don't know how my husband would have got to our room.

Excellent hotel with a garage though there's plenty of parking around. Rooms are clean and comfortable. Good breakfast. Great location for the town centre. Had a very good meal in the Rotisserie restaurant, there was something for everyone. The staff were exceptional and made us feel very comfortable.