Jose C
2 de abril de 2024
I have visited this location on 2 separate occasions, once on April 1st and the other back in December, and both times I was helped by Fallon at the front desk. My company books these rooms for myself & other drivers through **********. Both times there were issues with the reservations & Fallon went above & beyond to help me get it sorted out. Had she not known what to do & who to call, I would of been lost! ********** gave us so much trouble getting the booking straight that it was ridiculous! All of this took place at 2:30am, a time I really wouldn't of wanted to call my boss & Fallon guided me on what to say & do with perfection. All hotels need knowledgeable employees like Fallon working for them. I could really tell she enjoys her job because she knows it well & was willing to help when she could of told me to figure it out myself. My own coworkers who made the reservation would not of helped me as much as she did! Besides the excellent customer service, this hotel is nice. They redid alot of the flooring since the last time I was here & the beds are soft, so I get a good rest while I'm there.
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