Heather
28 de febrero de 2024
The first room that I was in the bed dipped in the middle and was hard as a rock, I went back down and requested a different room. The second room had stuff left in the refrigerator along with a mess, the side table was messy and sticky, the chair in the room was disgusting And the room overall had a pungent smell, not a clean one. I didn't make it to looking at the bed or the bathroom because I was terrified that it would be worse than the rest of the room was. So I went back down and requested my money back they said they couldn't refund the money because I hadn't been charged yet so they supposedly canceled the charge. Which I still had the charge in my bank and I still had to go find a different hotel so I was out a couple hundred bucks for one trip. Then the charge was not canceled they actually charged it so then I had to reach out and try to get the money refunded as well. Definitely not a good stay and would not recommend to anyone.
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