I checked into the Super 8 in El Cajon, CA on Wednesday, March 1, 2023; and checked out on Friday, March 3. I wanted to ask a question after I checked in, so I attempted to call the front desk. That’s when I noticed that the phone in the room had no dial tone. I looked at the back of the phone. There was no cord attached. I looked behind the nightstand. I saw no phone jack in the wall, nor a cord. The phone is just there for DECORATION! I went to the front desk to get quarters for the laundry machines. The young woman at the front desk asked me how many quarters I need. I politely replied, “How many quarters does the machines take?” She replied, “I don’t know.” I expected her to turn to a co-worker and ask, but instead she just stood there and said nothing. So I said, “Why don’t you ask someone else who works here?” She hesitated and still did nothing. I said, “Surely someone who works here knows exactly how many quarters the machines take.” So finally, she got on the phone and called somebody. Then she told me that she only has four dollars in quarters. This wasn’t enough to do one load in the washer and one load in the dryer. Why provide coin laundry if you’re not going to provide sufficient quarters? That’s like a tire store selling tires without tire installations services or an air hose to put air in the tires. Finally, I got more quarters from another guest who happened to be eating breakfast while I was there. So I went upstairs to the laundry room. When I came back downstairs, the cleaning lady was furiously sweeping the floor. I paused at the bottom of the stairs to ensure that she saw me, then I proceeded to walk back to my room with my laundry bag. After she looked at me, she continued to furiously sweep dirt onto me as I walked past. I told her that she just swept dirt on me. She just looked at me and didn’t apologize. She obviously didn’t understand what I said, apparently not a speaker of English. I then demonstrated how she was sweeping onto me. She still didn’t understand. I learned to use a broom to sweep when I was a young child. Common sense dictates that if a person walks by, or if I come to an area where food and/or eating utensils are present, I stop sweeping. When I got back to my room, I called the front desk (from my cel phone because the room phone is merely an ornament). I tried to explain what happened to the lady over the phone. It was the same lady who gave me quarters earlier. Then she began to argue with me and talk over me. She said, “First of all, she wasn’t sweeping in the laundry room.”, insinuating that I was lying. I replied, “I never said that she was sweeping in the laundry room.” Obviously, she wasn’t listening to me. Then she continued arguing and talking over me and said, “Don’t talk to me like that.” multiple times before she hung up on me. I did NOT yell at her but I was upset because the cleaning lady swept dirt on me. I called back a few minutes later and asked
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