Royal Mile Balconies by the Castle

We thought it was a 5 star accommodation as per the description but it was one of the worse place we ever stayed for over 250 Euros per night!! Apart from the location which was fine, the rest was terrible. The room is advertised as 20m2 when it's hardly more than 10m2. There is no chair to sit, a useless kitchen where nothing works, a TV on the wrong side of the bed which is therefore useless, cheap and insufficient amenities, no cabinet and no space for the luggages. One side of the best of against the wall so not convenient at all. No service whatsoever. It was noisy, rather dirty with broken roller blind. Cheap and Basic hot water system with hardly any hot water coming out. Tiny fridge where you can't even put a bottle standing. Bad quality of coffee and teas. Spider webs everywhere. They call it Luxurious suite!!! Such a rip off for the price we paid. I would have been all right for 80 Euros max per night but at 250 Euros per night, it was outrageous and it literally spoiled out weekend in Edinburgh knowing we could have had a 5 star hotel for a little. bit more only or a 4 star hotel with service for less.

I would give -5 stars if I could! They're money suckers!! The booking was supposedly on 24-27th March 2020, but the owners cancelled it due to COVID and lockdown restrictions. The owner/staff (I'm not sure which one is she) named Julia reached out to me to hold off on the refund because they needed the money to support their small business and their employees. In return, they said they are happy to give me an open booking reservation until the end of 2021 and even offered a 1-night free stay. I was glad to oblige to this to help since I know that it would be the small businesses that the lockdown would significantly impact. Last August, I started contacting the lodging to avail of the said booking. However, their customer services were pretty much unreliable, and it wasn't until I tweeted about them that I got a call from one of the staff asking to resolve the issue. The main points of the correspondence between Julia and me was that: I cannot avail of the free 1-night stay because "it was only valid for a year". I didn't complain about this since it was only complimentary. I could rebook the room, but the £144 I paid last 2020 will only be used as credits. I checked the prices of the rooms and some were out of my budget. I have then opted for a refund instead. Julia told me last August 25, 2021, that she would inform the owners about the refund. It has been more than a month, and they haven't been answering my emails; their contact number/support service is a dead end.