Pearl Hotel

Good location and 10 mins walk away from great eating places and some shopping. The room was large enough for two and the breakfast very decent and tasty. The gym could be better equipped tho, a lot of the machines were not functioning.

There is lack of professionalism and cordiality in the reception and the management

I had a great stay at Pearl

It's a good hotel but they were making renovation during the day it was loud and gave me headache they give me another room but that didn't help. .i needed to do some work and calls it was impossible. But the staff and manager were very friendly . I suggest if you want not to disappoint your guests shut down the place for a couple of days and make the renovation 24/7 till it's finished .than you avoid angry guests who stay away next time. Because they pay top price for uncomfortable stay in pearl hotel .

The staff was friendly and service is very good

Best hotel in banani

Awful service and bad reception staff. I booked king room but was told the booking team made a mistake a booked queen room. They said I had to upgrade which I did for my two nights. I claimed money back after paying for upgrade from my booking agent as the error. Upon checking out they said I had to pay the upgrade AGAIN?! They said when I paid on arrival I did for one night, I made it clear in here for 2 nights and will have my original kind room for two nights and claim the upgrade costs back. I already claimed when I FIRST PAID. I can’t even claim the second amount. The staff member never told me this when I arrived. She made the mistake. If I was upgrading for both nights why not just take the full payment at the end all together? Why two different payments each day? Not only did I waste 2 hours checking I wasted more time checking out trying to catch my flight because of these silly reception staff. Staff need training, no managers ever available. No resolutions. I will never book again. Also the showers don’t give hot showers, like warm at best. AVOID.

Good service

服務是可以的，早餐也可以，總體算滿意