Club Wyndham Resort at Fairfield Glade

The lack of USB charging ports with the electrical outlets. A nice convenience for today's world. Warn residents of the non-standard rise in stair steps.

It was a very affordable well maintained property. We were very pleased with the stay.

The rooms were clean, attractive & spacious. It was also nice that our family could be close to each other. We had no complaints and would use them again if we are in the area.

Fairfield Glade is a beautiful retirement area with great hiking trails, lakes and golf courses!

Nice property, very clean. They will pitch you to sign up for their time share but they were not too pushy. My advice would be to request an upstairs unit. We were downstairs and could hear every footstep, door closing and toilet flush, even muffled voices from our upstairs neighbors. Would have been a much more enjoyable stay if we were upstairs.

The only issue was the non-existant water pressure in the shower. Everything else was great.

Terrible experience unacceptable all the way around. Booked & paid thru Orbitz but staff could not locate the reservation. After emailing the itinerary the stated that they would have to create a new booking onsite which took over an hour! The 2 bedroom suite looked Nothing like the photos from our booking, not one single photo matched the description! Property Sterling Forest or SF 5315 - poorly cleaned but worse the smell was unbearable weird. Only one room in the unit was able to access wi-fi no signal in living room or back bedroom, no jetted or garden shower tub, no dining room table and chairs or dinette set instead a vinyl padded corner block ive seen classier at a bus station. The room was never changed or fixed, nor were the amenity band bracelets sorted out, the resort claimed it must be a glitch with the third party booking system. At the end of our stay the kids still had not been able to swim or any amenities which resulted in us packing up to find somewhere else across town. Ive stayed at 3 wyndham properties in the smoky mountains 4-5 stars... this location is a shame to the wyndham family name

I loved how well I was treated when I checked in. Brandi and Brian were awesome. Professional and so friendly at the same time. Making sure I was completely satisfied. I was not happy with the first option I was given. I went back to the front office to see if there was another option. They made it happen. They are what great customer service is all about! I have already made plans to stay again.