Tu alojamiento en Fez

Atención, hay ahora 2 palacios gestionados por el mismo propietario, uno en la dirección indicada en trip advisor, y otra calle Lqettanine en el centro de la Medina. Estabamos en el segundo y nos decepcionamos mucho: prestaciones de muy mala calidad, consejos para Hammam o guías locales desastrosos, habitaciones que sentían el recluto, locales no mantenidos, y sobre todo no hay fiabilidad en el transporte. No había nadie para volver a la noche al aeropuerto cuando llegó y tuve que llamar varias veces para que la persona en la recepción aceptara enviar un conductor como acordado inicialmente. Con un pequeño 3 años en los brazos, una felicidad ... Para el regreso fue peor, nos encontramos a las 4:00 de la mañana Recif desierto sin ningún vehículo nos espera. Y el estándar del hotel me acercó al nariz y luego puso su teléfono en problemas. Nos hemos perdido el avión, y sólo nos hemos salvado debido a la amableza del servidor que nos acompañó y encontró a un colega que nos llevó a precio de oro en el último minuto al aeropuerto. Olvidé ... Música profunda hasta las 23h para Los clientes del restaurante y habitaciones que juegan la habitación principal sin insonorización (que es normal para un palacio antiguo).

Excelente hotel , un servicio, personal, limpieza y ubicación sensacional, desayuno buffet exquisito y de una gran calidad, zumos naturales y gran variedad de fruta, , la estancia muy buena pues está muy insonorizada la habitación siendo la calidad del sueño muy buena, personal de habla española , francesa e inglesa, parking interior ( 40 DHM / día ), una excelente elección para disfrutar de comodidad y confort durante tu estancia en Fes, , volvere a hospedarme en este hotel en futuros viajes a Fes

Hotel fantàstico en todos los sentidos. Bien situado, personal atento, instalaciones muy limpjas, servicial , cambio de divisas, te suministan información de atracciones cercanas, etcètera. Solo un pequeño pero.... los desayunos con mucha verdura y poco desayuno europeo. Sirven cerveza y demás en el bar.

La habitación estaba limpia y tenia suficiente espacio para dejar el equipaje. Sencillita pero las camas eran cómodas. El aire acondicionado funcionaba perfectamente y nuestra habitación daba al exterior, por lo que se oia el ruido de la estación de tren aunque las ventanas aíslan bastante. La piscina está muy limpia pero a las 18h cierran al baño hasta el día siguiente, echando los productos y se marcha el socorrista. El restaurante del hotel está bien y no es exageradamente caro, aunque sí es un poco caro en comparación con los precios de los restaurantes afuera. La ubicación es ideal ya que tiene los taxis en la puerta y son muy baratos, en menos de cinco minutos llegas a la medina.

El hotel está bien situado, y el hotel está bien situado. Especialmente el ejecutivo de ventas Siham Afkir fue muy rápido y siempre útil La ubicación está fuera, pero la experiencia y la calidad del hotel es muy agradable Sólo negativo sería la falta de opciones para los alimentos vegetarianos, que si se añaden realmente ayudaría a los indios a elegir el hotel como su primera opción.

First of all, this is absolutely a 5-star hotel in terms of the physical property. The building is breathtaking, the location is perfect, the services offered, from the in-house restaurant to the spa to the rooms are really quite difficult to fault, at least on paper. Unfortunately, this is where the good seems to end. There are a number of recent reviews heavily criticizing the service here. We decided to ignore them, figuring it was likely just a few one-off bad experienced, and that ours would be better. This was a mistake. The service is some of the worst I have received period, from any hotel. The full list of complaints is too long and detailed to really convey here, but suffice to say, the short of it is that we were constantly made to feel a burden to the staff. At every turn, it seems they tried to do as little as possible to assist. One such example, when we asked if they could spell the name of a restaurant they suggested, we were told ”no.” Didn't ask if they could make a reservation for us, escort us to there, or even (god forbid) print out a map or listing of the restaurant, just asked to spell it. When we arrive our first night to a shower drain that failed to function, we had to try 4 separate times to get it repaired, each time them sending up the same person, a bellhop, to do the work, and telling us that we were wrong that the drain was broken. The video we have of the shower overflowing after each ”repair” would seem to suggest we weren't indeed wrong. We asked prior to arrival if they could arrange shipping of some souvenirs home, they assured us it wasn't a problem, I'll let you guess how that turned out. Service was bad to the point that one evening, the bartender running the rooftop bar, which was losing power every few minutes and staffed by one sole bartender for 40+ guests, was evening complaining. The list goes on for much longer, and in some cases, more egregious offenses. Worst of all, when we reached out to the property to share our experience, they failed to even reply. No apology, no cut and paste PR reply, not even an email confirming they had received our (now numerous) emails - just radio silence. The primary issue seemed to be two fold, the first being that the hotel is understaffed, the second being that (some of) the staff that was there seemed to be poorly trained in hospitality. Really, there are too many great Riads and other accommodations in Fes to bother staying here - do yourself a favor and find another.

La atención de todo el personal ha sido excelente. En todo momento fueron amables y sonrientes. Limpieza 100 por 100. Tuvimos algunas que otra diferencia el primer día, no obstante, lo hablamos y no solo lo resolvieron sino que nos trataron con una educación enviable. No dudaría en volver. Susana

Our stay at Riad Adarissa exceeded our expectations in every way. We selected it based on the reviews and its location in the Medina. The property itself is authentic old world Morroco and the hospitality was out of this world. They arranged a driver to meet us at the airport who took us to the walls of the Medina. Haddou, our host at the Riad, met us there and helped us navigate the winding streets to the property where we met Jean Claude the owner. Our guest room was very unique, nothing like the many chain hotels we stay in. But that’s exactly what we were looking for…an authentic Morrocan experience. What really made this stay exceptional was the service. We felt like guests in Jean Claude’s home and enjoyed many conversations with him over dinner. He couldn’t have been more hospitable. Haddou is an absolute gem and made our stay one we will remember forever. There was nothing he wouldn’t do to make our stay more enjoyable. His wife, Hanane, a trained chef, prepared our dinner all four nights of our stay. The food was so delicious and the hospitality so delightful we decided to enjoy all our dinners at the Riad. Our stay ended with Haddou leading us out of the Medina and making sure we were in a taxi headed to the train station. I find in my travel experiences that it’s the people that make a stay memorable and in this case unforgettable.

Our stay at Riad Jamal in Fes was truly exceptional. The traditional architecture and authentic Moroccan aesthetic created an enchanting atmosphere that enhanced our experience. Our hosts were incredibly warm and friendly, always ready to assist with anything we needed. Each morning, we were treated to a delicious Moroccan breakfast accompanied by refreshing mint tea, setting a perfect tone for the day. Our bedroom was a haven of comfort, allowing us to sleep like babies, while the fully equipped bathroom provided all the essentials, including soft towels, shampoos, and a hairdryer. I highly recommend Riad Jamal to anyone seeking a genuine Moroccan experience. It’s a beautiful place that captures the essence of Fes!

Tuvimos un viaje en familia con seis personas y pasamos espectacular. El hotel es muy bonito y los cuartos son muy comodos. La comida nos encanto y marcos y zacarias fueron muy amables y la atencion es inmejirable. Siempre estuvieron pendientes de que todo funcionara. La piscina es muy agradeble y el desayuno estuvo muy rico.