Unc Charlotte Marriott Hotel & Conference Center

I stayed here on 2/17. I had to wait two hours because my room wasn't ready on time. The gentleman at the front desk took down my number and said he would call me when the room was ready. He never called. I sat around waiting for two hours then I had to return to the desk to find out the room was already ready he just never called to tell me. He said he would add 10,000 points for my Marriott member account to make up for the wait. He lied again, he never added the points. I asked the lady about the points when I checked out in the morning. She told me she added them to my member account. She lied as well, she never added the points. They were completely unprofessional and dishonest.

I love the stay. I love the area. I the people was really nice and helpful. I would say, I would have liked for parking to be easier for my guests who was just coming to see me for a little.

Property amenities list free wifi but after check in they state it is only for Bonvoy members.

No water when we arrived at the hotel and we dont avised us. The restaurant closed because no water in the hotel.

Had trouble getting on Wi-Fi. The whole staff were great, very helpful, they have been well trained. Thanks!

PLEASE READ. staff seem nice until its time to get information or assitance. ******* advetised something diffrent than what i got at the hotel and charged me extra. Upon me trying to gain clarity at the hotel, I was met an hour wait by the unavailable supervisor Stephanie who was on lunch and an out right rude and demeaning "GM" that goes by MARCELL (who do you think you are I DONT OWE YOU A LAST NAME ) and before you think it was me at no did i shout yell or do anything that would warrant such behavior... long story short neither party wanted to own the error nor did they want to reimburst me the diffrence. For what was advertised vs what I was given. Then when i had a valid issue like the gas smell in the room i was making it up cause i was unsatisfied with the room. They force you in to valet by saying its 24$ a day unlimited entry/exit vs being charge each time you enter during your stay. we did the valet the system they use you scan a Qr so your car will be waiting. Scan the qr while ur in your room getting dressed that way by time u get down there theyll have ur car other than that you gonna wait 15 20 min or if your lucky like me theyll loose your keys and have you waiting 40 min not say any thing to you. I dont usually write reviews but this was a must hopefully more people with these encounters take the time and submit there experience PEOPLE ARE CREATURES OF HABIT and hopefully this helpsome1else

Terrible customer service, rude front desk, just gave me my card for my room, didn’t mention what room number I was in, floor, or anything at all about amenities or how to find the elevators. For $233 a night one would expect to have wifi in the room free of charge… mm no. I get paying for parking is a given nowadays, but wifi? This is the first hotel I stayed at that charges extra for wifi.

I’ve stayed at this hotel 3 or 4 times now and each time I like it. However, I notice that there were stains on the pillows and sheets the past two times I’ve stayed. I’ve also noticed that there’s certain things in some rooms like the small mirrors and they weren’t in my room the last time I stayed. I do enjoy staying here and I will continue to do so.