Valoraciones de Best Western Mangga Dua Hotel and Residence

On the 2nd day of my stay, I noticed that the water would accumulate when showering, and it wasnt draining out properly. Has informed the male concierge, he then suggested to call for room service. But I can't be calling the room service everytime after finish showering as it would be quite a hassle. I then requested for change of room but he unable to proceed, claimed it was as per system. So the next day, I told the female concierge about my concerns and request for change of room. She understood and able to proceed. The current room has no issue.

I don’t now why such a good hotel with prestige ratings has bad services. The customer service girl was annoying me. The electricity shut down when I was using hairdryer. I called the room service but they take a long time to fix it. The WiFi has bad connection. The blanket seems like didn’t change, It has disgusting brown stains.

I got cheapest price from Trip. I got Executive room at Trip while i only got deluxe at other hotel book apps. I had bad experience at midnight, electricity shortage only in my room, i called receptionist and then they, the electricians, came asap to resolve the issue. Good job. The view is amazing, the room is spacious, the clenliness is excellent. The best birthday staycation ever in my life. Will be back ofc.

budget stay worth to stay. near few mall. walking 10min distance got many place for food.

Everything is good except the fact that we have to wait 2 hours to get our room in the hot lobby. Also, hotel guests didn't get the access card for lift meanwhile there's no one stand by to help us take the lift. We have to call someone just to take the lift. It's so uncomfortable bcs if we're going to the pool, we hve to get down to the lobby again only to ask someone to tap the access card for us.

Best place to stay - Good location. Near Mall ie. Mangga Dua Mall/Square/ITC - local food can be found outside the Hotel along the way. - Easy to get public transport. - Very helpfull hotel staff - Room is big ( us choose Twin Deluxe), bed is awesome. - Daily housekeeping - Lift are good. No need wait too long. - Pool is big - Bfast also good. A lot choices of menu. Especially the fresh orange. - Good view from L32 -A/c need to service . Not too cold. - Improve the quality of cleanliness, especially under the bed and toilet - Sure will come again… Thanks Best Western Mangga Dua give us the best memory.

Clean room, well maintained. Strategic location. Fast respond to fix some troubles in room.

The hotel is ok , but I don’t like the behaviour of the receptionist at the time of check in morning . There are some other good behaving receptionist there but there’s one guy who’s not good at handling the guest .

Loved the spacious room. Also the staff's service was great.

THE FIRST ROOM I HAD IS( 3223 ) THEY GIVE ME THE KEY NOT WORKING,, I COME DOWN TO CHANGE IT ,, WHEN I INTER THE ROOM THE AIRCONDITION NOT WORKING ,, I ADVISE THE FRONT DESK ,, IT TAKE THEM ONE HOUR TO CHANGE MY ROOM TO OTHER ONE WHICH IS (33 02 ) THIS IS NOT GOOD WHEN YOU ARRIVE AT THE HOTEL AFTER ( 10 ) HOUR FLYING,THEN I CK THE REVREGEATOR NOT WORKING,, SO I ADVISE THE HOUSE KEEPING ,, AND THEY CHANGE IT ,, THE HOTEL HAS ALOT OF MISQTO AT THE RESTURANT AND THE LOOPY ,,

Quite good hotel!

A value for money choice. The room was clean. Perfect for economical business trip purpose

This is an excellent hotel. Initially booked for 10 days and then extended for a further 14 days. Was in a Suite room (no.30) which was spacious, well equipped with panoramic views from two small balconies. Wi-fi good, TV programs good, and contrary to a number of earlier reports - the elevators service was quite adequate. Buffet breakfast was OK but inevitably became monotonous after a few days. The only down-side to this hotel is the immediate location which is old and decaying, heavily built up and therefore difficult for walkers. However, not too far from the big shopping areas in Mangga Dua, Mangga Besar, Chinatown and Ancol. Grab cars, BlueBirds and Bajaj are readily available. Also located a number of laundries in the Puncak Kulit wet market located about 20 minutes walk to the west on Jl. Pangeran. The hotel staff here are great and so all in all I highly recommend this hotel.

Very good hotel only wifi not good