Hoteles en Medan con desayuno

Booked 2 rooms for 4 guests via trip.com with an additional request for rooms with a connecting door. In the trip.com app, we intentionally correctly filled all the guest details for each rooms. Upon checkin, the hotel’s front desk said they cant accommodate the connecting room request because they say it was booked under different names. Sadly they used this opportunity to argue with us, printing out in front of ourselves with their printer on the front desk: 2 separate reservations under different names (Maybe since we intentionally filled those guest names correctly? But the contact number and email is still the same, no?). From it we briefly saw all details like the 2 different reservations numbers they used as the crucial evidence, and how our booking was routed through ******* (From this detail one could argue the request was lost through the flawed trip.com system. Yet the hotel could’ve investigated and be more proactive after seeing a reservation for one room asking for connecting doors??). I thought hotel guests checking in at night only wanted rest, not attending trial??? Although to be fair in the end they got us 2 connecting rooms, albeit at a low floor (after the unnecessary bargaining). They required Rp200K as deposit. Room was clean, with a very useful Korean brand smart tv. Functional hair dryer, good lighting, with an in-room safe, and a small fridge/chiller. Breakfast could’ve been better, but there’s a lot of cafes and restaurants within walking distance. We got valet parking but didn’t pay for it, was it complimentary because of the limited parking space this hotel has, or did we get it as compensation/goodwill, we never knew (this was not explained at check in).

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

La habitación es muy agradable y muy agradable, y con 3 ascensores disponibles, es muy conveniente y le ahorra de cualquier espera que se mueva entre pisos. Además, está convenientemente situado cerca de Starbucks, APJ y Genk Steak.

Lo que me gusta: La cama, la ducha y la cocina de la habitación. El suministro de agua (agua caliente) y la circulación del aire en el baño - el armario no huele nada, Además de que ofrecen un espacio de estacionamiento gratuito para el huésped que trae un coche, Lo que amo: Menú de desayuno...... más que suficientes opciones, todos los alimentos que como son deliciosos (si no super deliciosos), Provisión de agua potable con un distribuidor de agua Además de la hospitalidad del personal - top notch ... Las cosas que no me gustan: Programa de televisión, nada interesante para mí y no útil en absoluto Extracción de energía demasiado baja y el hecho de que hay una mesa demasiado pequeña para la caldera y la botella de agua .....

Had a great stay at Grand Central Premier Hotel! The room was very big, spacious, clean, and well maintained, which made the stay really comfortable. The facilities and amenities are also great. I especially appreciated the welcome drinks during check-in, a nice touch that made the experience feel more premium. The hotel also has a swimming pool, which is perfect for relaxing after a long day. Location-wise, it’s very strategic. It’s within walking distance to the train station, making it super convenient for getting around. Plus, it’s close to Deli Park Mall, one of the nicest shopping malls in the city, so food and shopping options are easily accessible.

Very clean hotel, altho i don’t like the room design, but i love tje cleanliness, they have hood amenities and big resto. We love to spend pur morning enjoying their coffee shop. The front office staff are all friendly, the allow us to store out luggage before check in and after check out.

We stayed here this time for 3 nights. We had stayed here a couple of times before. The hotel maintains its hospitality, warmness and courtious reception of customers. It was quite easy to check in and out. The staff from front desk to housekeeping were friendlyand warm. There are little things that should be paid attention to such as the menu for breakfast.. Although the spread is good but there should be some variation/changes. Overall staying here you get value for your money.

No hot water in the shower, a little bit seems dirty/ broken in the bathroom and it doesn’t give the feeling of real luxury, but for this price I think it’s very good still. You have a restaurant which is open 24/7 with friendly servers. The pool is shared by hotel guests with people who pay for usage of the pool, looks clean enough. Staff helped to bring luggage to the room. The location of the hotel is good, it feels a little bit less developed around the hotel tho, but there is a nice mall nearby, maybe 5 minutes with the car.

Este hotel fue remarcado desde Radisson a aiho .. todavía buena condición ... El proceso de check-in también excelente.. en 5 minutos puedo ir directamente a mi habitación.. el único problema es que sólo tienen 2 ascensores.. a veces en eso no funciona debido al servicio de mantenimiento.

Grand Sakura Hotel is an acceptable budget-friendly option in Medan, especially considering the price point, but the property is showing its age and could benefit greatly from renovations. The room was functional but extremely dated. Furnishings and fixtures feel old, and the overall atmosphere lacks the freshness that many travellers would expect today. The television is very basic, and several channels are blurry, making the in-room entertainment experience quite limited. One positive aspect is the lobby, which is well presented and has a pleasant scent, creating a good first impression upon arrival. Unfortunately, the experience doesn’t quite continue into other areas of the hotel. Breakfast was one of the weaker points of the stay. The selection was minimal, and there wasn’t anything particularly memorable or standout among the offerings. It gets the job done, but don’t expect much variety or quality compared to other hotels in the same category. The gym was also disappointing. It is essentially a very small room with around five pieces of equipment, several of which appeared to be broken or poorly maintained. Calling it a full fitness centre would be an overstatement. Overall, Grand Sakura Hotel offers reasonable value for money if you’re simply looking for an affordable place to stay in Medan. However, with some refurbishment and better maintenance of its facilities, the hotel could significantly improve the guest experience and better justify its position in the market.