Hyatt House Mall of America/MSP Airport

在美麗的美國中西部，指鹿為馬，自駕出遊，一笑千里，配演厚重的旅遊情懷和世界責任感，多文化融合人格的同時為人生賦能，指點江山，激揚文字，享受人生的樂趣與挑戰

El servicio del hotel fue realmente bueno. Lo que no me gustó fue que reservé una suite y parecía la suite de muestra. La zona del lavabo en la parte de abajo no tenía mueble, la puerta de entrada no tenía forma de sujetarse y podía golpear a cualquiera. Las puertas del gabinete estaban desequilibradas y no cerraban correctamente. El área de desayuno necesita más empleados ya que no había platos para comer y solo había un empleado trabajando en toda el área. El proceso de entrada y salida fue rápido y los empleados fueron amables y dedicados.

El conductor del servicio de transporte no se presentó para llevar a los huéspedes al aeropuerto. Terminé teniendo que conducir hasta el aeropuerto y pagar un costoso estacionamiento en el aeropuerto para tomar mi vuelo a tiempo.

We got to the hotel later at night due to traffic. We drove but it was great if we would have been able to stay longer than just to sleep and eat breakfast we would have. we will definitely stay again if we’re in the area.

We initially checked into a room and upon dropping our stuff off in the room to leave for dinner we noticed the door to the room didn’t latch closed. We tried multiple times to make sure we pulled hard enough for it to close but it never did and was easily pushed in. We requested to change rooms and we were able to. We were put in a 2nd floor room right near the front of the hotel. It was around midnight when we were getting ready to go to sleep and we kept hearing loud music. We initially thought it was a car parked right out front or possibly a neighboring room. After checking we noticed it was the music they play out front of the hotel entrance. We called the front desk and were told that they didn’t know what to do and that they would tell the manager the next day. I didn’t get any sleep that night and it was one of the worst experiences I’ve ever had. Not being able to get sleep in a hotel because of the hotel playing loud music is beyond absurd.

I had bugs in my room and I was told they will not be able to move my room because they were out of rooms no staff on site but one who had to work the entire facility super poor customer service just bad

We came for a weekend get away so we got here late Friday night. The room we got definitely hadn’t been clean and it wasn’t very nice. The next morning I went to the front desk to see if we could get a different room. The guy at the desk was very apologetic and gladly put us in a different room. He also took the parking fee off for the nights. Was very impressed with how we were treated despite other negative reviews. I would definitely come back here.

We really enjoyed our stay. Was very quiet and staff was pleasant. Enjoyed the breakfast in the morning. Wish there was a hot tub and you didn’t have to pay for parking.