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Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Comentarios

Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1

Berlín|A 1.02km de la Karl-Marx-Straße
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Ibis Berlin Neukoelln
3.8/531 Comentarios

Ibis Berlin Neukoelln

Berlín|A 1.73km de la Karl-Marx-Straße
I stayed in the hotel on 8 December for one night with my wife, 3 years old son and 2 months infant daughter. Upon check-in we received an upgrade and a welcome drinks voucher being a Platinum member of Accor. I informed the reception that I would like to have a late check-out up to 2 PM because I will be outside at other part of the city for a meeting and might be late in afternoon. The reception agreed to it and told me that Platinum members have free late check-out. I also asked if the hotel honors Accor Ambassadors and the hotel refused that they are a franchise and they do not. The room given to us was Room 54 and it was good and hot as per the weather condition, 0 degrees outside. The beds were comfortable. After check-in and leaving the luggage in the room, I came to the lobby and I was working on my laptop when my wife informed me by phone that the bathroom was having a bad smell and the shower area had a problem, the water does not drain. I checked it and came back to the reception. The manager herself was available at reception and I informed her about the issue. She said she will get it checked. I went back to the lobby to work on my laptop. Despite complaining, the issue was not solved neither we were given any feedback. Next day I could not take a shower before going to work because there was plenty of water from the previous day. I tried to fix the drainage by myself but the water was taking a lot of time to drain. I left the hotel for the meeting. Around 11:45 AM my wife called me and said that the hotel wants her to check-out. I told her that I will send an email to the reception, if they come again tell them that I sent them an email and if they insist, come to the lobby with the luggage but it was difficult for her to come out with the luggage and the infant at same time. My wife had a health issue and it was not possible for her. I did not had local German calls allowed on roaming. I only had an internet SIM for EU. I excused the Deputy GM of the company I had a meeting with and sent the hotel an email. The Deputy GM asked me if there is a problem and I explained her that the hotel wants my wife to check-out now and being a Platinum member the late check-out is possible and I already had it discussed yesterday. She offered me to talk with the hotel directly using her mobile. She dialed the number and phone was on speaker. The phone was answered by the manager herself. I was told by the hotel that the hotel is fully booked but they lied, I checked later and several rooms of all categories were available including the one I stayed. I made a reservation for the same category of the room I am staying in just to show them that they lied and that the hotel is not fully booked. Reservation was late canceled as cancelation was free until 6:00 PM. I returned to the hotel as soon as I can and we checked-in to another Accor hotel. We are staying in Accor hotels since a long time and we never had such issues. In short the said hotel is

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Erlanger Hof
3.9/517 Comentarios
En el parque de calles. La habitación está limpia y la cocina está equipada con instalaciones de fabricación de bebidas en la habitación, mirando hacia el patio interior, incluso con ventana abierta durante la noche, no se oyó ruido de calle. El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro
Mercure Hotel Berlin Tempelhof
4.4/595 Comentarios
Esta a unos 25 minutos en transporte público del centro, el hotel es antiguo pero está bien cuidado y limpio. La zona tiene muchas tiendas, supermercados y bares, es una zona con mucha vida y por la noche hay ambiente para cenar y pasear. El hotel está detrás de la calle principal por lo que no se escucha ruido de la calle y se puede estar tranquilo en la habitación.
Amaya Motel
3.9/56 Comentarios
Hotel básico pero limpio en una buena ubicación en  neukölln. Es más como un albergue que un hotel, nunca hay nadie en la recepción. Así que mejor tener un teléfono celular listo para contactar a cualquiera si necesita ayuda.  Cuando llegué a la noche (puedes inspeccionar hasta las 10:00), nadie estaba en la recepción para abrir la puerta y no tenía un teléfono celular.
Aeronaut Service Apartments Neukölln-Kreuzberg by Pearl 1
4/518 Comentarios
During my recent stay at your hotel, I encountered a number of issues that affected my overall experience. While the hotel appeared relatively new and clean, there were several areas where improvements are needed. 1. Blocked Floor Drain: One evening, as I prepared to take a shower, I noticed that the floor drain was completely blocked. This was highly inconvenient and unexpected. As a hotel guest, I believe it is not my responsibility to unclog drains manually. The task was unpleasant and should have been addressed by the hotel staff promptly. 2. Lack of Proper Cleaning Services: The cleaning services provided during my stay were disappointing. We had to repeatedly request basic cleaning essentials such as vacuuming and toilet paper. It was frustrating to spend a significant portion of our vacation time coordinating with the cleaning staff, especially considering that our requests were not excessive. 3. Inadequate Floor Cleaning: Upon arrival, we noticed that the floors were dirty and had not been properly vacuumed. This gave a poor first impression and indicated a lack of attention to detail in maintaining cleanliness. 4. Inconsistent Trash Management: The handling of trash was inconsistent. While one of the trash cans was emptied, the other remained full, suggesting an incomplete job by the housekeeping staff. Consistency in maintaining cleanliness is crucial for a pleasant guest experience. 5. Inconsistent Towel Change Service: The towel change service was also inconsistent. Some days, the towels were replaced, while on other days, they were not. This inconsistency can leave guests feeling uncertain about the level of service they can expect during their stay. 6. Misleading Information about Air Conditioning: One of the most significant issues we faced was the absence of the air conditioning system that was promised on ***********. This was particularly problematic as we had a family member with asthma, and the lack of cool air aggravated their symptoms. False information provided regarding amenities is not only misleading but also poses potential health risks to guests. I hope this review provides comprehensive feedback that will assist the management in identifying areas for improvement. It is my sincere hope that necessary actions will be taken to rectify these issues, ensuring that future guests have a more positive and comfortable stay at your hotel. Due to these problems, we decided to check out a day earlier than planned. We hope to hear from you regarding our concerns and the appropriate resolution to address the issues we encountered during our stay.
Motel Plus Berlin
3.8/585 Comentarios
¡Un hotel de presupuesto, por supuesto! Para que usted paga por no tener una silla en la habitación, sólo un hasock vinil que usted tendrá que duplicar como una mesa de lado de la cama; muy pocos salidas eléctricas, y ninguno por la cama; ningún espejo de largo completo (Yo soy un artista y necesito uno); ningún espacio de contras por la cubierta; Sólo un gancho para su toalla o para colgar su kit de toallas (elige uno o el otro no ambos!); sólo una pijama; matraca dura; pequeña habitación caliente y llena. Y para añadir insulto a la lesión, no hay café o té gratis (es EUR 2.50); desayuno coste EUR 9.50 y ofrece muy pocas opciones veganas, ni siquiera leche vegetal para su café. La mujer detrás del escritorio estaba condescendente cuando me preguntaba simplemente sobre el costo del desayuno y las opciones veganas. Diré que el hotel era limpio y a pie a una gran cantidad de restaurantes y comida barata. Nunca volveré a elegir para quedarse aquí.
Estrel Berlin
4.1/550 Comentarios
Es una gran hotel con muchos servicios, que no te da tiempo de probar todo , intente ir a la zona húmeda spa que ofrecían y cerrada. En general el aseo y las habitaciones están bien equipada, la ubicación esta bien cerca a estación del DB anillo, en el restaurante es demasiado costoso pagas un desayuno por 25 euros/ persona no justifica, el servicio de taxis es bueno.

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