Hotel Luc, Autograph Collection

Good hotel Nice experience Excellent services Clear room :)

非常棒的服務 非常好的住宿體驗 非常好的區域 讓我們感受非常温暖 工作人員太太太太太有愛了 還幫我們訂票及預訂博物館 解決我們所有的需求 温暖温暖 大推❤️❤️ 設施：優 衞生：優 環境：優 服務：特優

So we thought the re-vamped Sofitel maybe a place to try. We took a Queen room for €241 per night and stayed for four nights. They took the payments upfront and also another €400 in case we used the mini bar or hotel facilities (this wasn’t explained on check in). The theme is Prussia so lots of blue. The room was clean with good facilities, however there was half a wardrobe of hanging space and two high shelves. So no where really for socks, jumpers, underwear etc. I went to reception to ask why my check in costs were high and the receptionist then told about the charge. I then also fed back on the room and the receptionist was clear (and haughty) you have taken a Queen room (read cheap) and that was the designers choice. They did quickly respond to my comments on not enough coffee pods for us both to have the same strength. In all credit to housekeeping on day three an IKEA chest of drawers did appear in the room, this was a good effort but will not solve the design fault. On check out we ensured we asked for our monies back, and said it was unusual to charge in case we bought a drink. The second argumentative receptionist told us that he travelled a lot and this was the norm in Europe. So it’s a clean hotel, the area is under refurbishment. The offices on the inner square really do look in on the rooms. Housekeeping are great. Reception is not good with feedback. Not enough storage and ensure you have the capacity on your credit card for €50 a night a person. We’ll not be back but they did try with the chest of drawers - thank you for that

10/10. Cleaning was spotless and reception staff were very friendly. Rooms are big enough even for a queen bed. Strongly recommend! Took some bikes and we had a great overview of the city during the weekend that we were there. Marriot app didn’t work very well with the staff but it’s ok, every time that we ask something for reception, they brought us.

Great experience, was upgraded to a Suite with a viee of Gerdarmenmarkt. Although there is construction, it did not affect me much. Weather was great and hot, unfortunately, hotels in Germany are normally terrible at dealing with high Soring temperatures and the room was just too hot one morning when I had to work from the room. Overall a great stay

Very good service. Our original room had a defective a/c unit so the front desk moved us to a much larger room with a balcony, an upgrade at no cost to us. They helped us move from the old to the new room that was at least 2x the size. The restaurant was very good but pretty expensive, sort of normal for Berlin.