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5 estrellas

Sarissa Hotel
3.4/526 Comentarios

Sarissa Hotel

Estambul

Última reserva hace 18 horas

This hotel is obnoxious! Main problem is they do NOT respect your room as your*private space while you are here. I did not feel secure at this hotel at all. I booked Sarrssa hotel following eye surgery at Birinci Goz (an eye hospital right next to the hotel). I thought it would be a good idea to stay right next door to the eye hospital for a week while I recover. The hotel is overpriced, is dirty, everything is in poor condition, the staff spoke no English, and they were were obnoxious . I had problems from the instant I got there to the moment I left. I am writing this review from the hotel lobby with hastily packed bags, waiting for my taxi to airport, because I was just thrown out of the room I had just stayed at for 8 nights while packing to check out at 11 (which I had assumed was checkout time since that is a normal checkout time at US hotels.). Apparently checkout here is 10:30, not 11. I didn't know that (remember I speak no Turkish and they speak no English). So they sent, not 1, not 2, but 3 (!) goons up to my room at 10:30 to demand I either get out or pay another night. I had stepped out while packing to get a cup of coffee, came back at 10:30 to finish packing, and found 3 guys in my room looking at my half-packed stuff. I didn't know who they were., but it turned out they were hotel staff there to throw me out at checkout time. ***? A phone call wouldn't do? Or a polite visit from 1 person at reception? No American hotel would treat a guest this way. But let's back up. On arrival I had to demand 3 different rooms until I got one that wasn't drastically overheated by broken radiators that would NOT turn off. I finally got one that was a comfortable temperature. I unpacked and made myself at home. The next day I went out for lunch with my stuff spread out like I'm at home, e.g. medications needed for my eyes post-surgery sitting on the bathroom counter alongside the soap, shampoo, etc. Well, the maid had come through while I was out and tossed my medications along with the part-used soap and shampoo etc. I assume she just swept everything off the counter. into the trash without looking Also everything else in the room had been re-arranged including important documents I had spread out on desk next to my computer and a couple documents on the bed. I didn't know what else had been accidentally tossed out. I ran down to the lobby (”don't clean my room any more! please nobody come in to my room!” typed into Google Translate). They just smiled and said I need to take it up with the housekeepers. Not their problem. OK, great way to treat a guest. Then I went back to Birinci Goz and got replacement meds. OK, so next day: before going out I went to the housekeeper and typed into Google Translate ”Do NOT clean my room!” and showed her the translation. She appeared to understand. Then I went to lunch. This time I took the eye meds just in case. Well, the instant I went, she went into room and cleaned, against my wishes. This time I came b

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