Sweet Inn - Sants

I’m writing this review on our 2nd night in this horrible accommodation. My family and I have booked a 3-bedroom and 2 bathroom apartment in Sweet inn, Carrer de Rocafort 102 from the 28th till the 31st of December. The apartment is in a very miserable condition. There are scratches, dents, poor paint job showing different paint coats in the same area, broken doors, broken and dirty tables, electric wires that are exposed, toilets that do not flush, there are holes in the walls, bad odor, lights that are not working, windows with broken glass, the chairs are dirty and have spots on them, bed linen are filthy with spots on them, noises coming from neighbors, teenagers screaming and shouting, the main gate of the building is kept open most of the time even late at night. The place is generally in very poor hygiene condition especially the bathrooms with water leakage and dirty towels. The bathroom is tiny, you can barely fit inside, the sink is so small you can’t even wash your hands properly without having water spilling everywhere. Even the mirror is dirty (please refer to the photos) Moreover, the beds are of very poor quality causing severe back pain. The pillows are filthy and unclean, I got pimples on our first night here. The kitchen utensil are also unwashed, we had to wash them before using them. The whole apartment is dirty that it sickens me at this point. The sofa in the living room was uncleaned, we found bugs, tissues, food crumbs under the sofa cushions and stains on the sofa (please refer to the photos). The whole building is old, worn out, dirty and is in a very sketchy neighborhood. The building has 2 elevators, one of them is out of order which makes it inconvenient to reach the fourth floor for 8 people with luggage. Today after we came back to the building, we noticed there was some sort of weird looking liquid on the elevator floor. The door handle of one of the rooms was stuck on our first night here and we could not open the door or use the room. The door handle was jammed with our luggage inside. We were fortunate that none of the kids got locked inside. After several unanswered email, we called their emergency services to fix the issue. I have attached photos of how their maintenance team tried to open the door of the room at almost 1:00AM, without cleaning the mess they have created like the screws they left on the table, the chunk of wood from the door on the floor and wood debris. Considering we are staying with kids in the apartment, this could be extremely harmful. There is missing beds even though we have sent an email prior to our arrival to confirm there was enough beds and towels for all of us. The apartment has only one double bed and 2 twin beds which only accommodate 6 people. We were charged for 8 people. So, 2 of us had to sleep on the floor during cold winter weather without pillows and blankets (This is just our observation during the first night in the apartment). We reported the bed issue as we

We stayed in the Sweet Inn Rocfort 102, Barcelona and we regret every second of it. If it weren’t for the crowd of teens going in and out of the building, it seemed an abandoned spooky place. Everything looked awfully outdated, starting from the broken elevator to the stairs up to the apartment. Once we got in, we were shocked by the disastrous state of the unit. Broken doors, peeled paint, dents and scratches everywhere. Exposed electric wires, cracked windows. Tiny bathroom with a toilet that doesn’t flush. The worst was the lack of safety. It seemed unwise to leave your luggage unattended.

I made an online reservation through the sweet inn website and I picked a room that supposedly accommodates 8 guests we ended up booking one of the apartments in Carrer de Rocafort, now mind you we paid a LOT of money for this room (over 300 euros just for security deposit) and we were only going to stay for 3 nights. After taking a long train ride to get to Barcelona we were finally relieved that we can go and sleep for the first night as we are a family of 8 with children as well as lots of luggage, the moment we stepped into the apartment we realized we made the BIGGEST mistake of choosing this place. Firstly the elevator was completely shut down and we had to use another tiny elevator that was barely working please just look at the images it looks like the whole thing is about to collapse. We were fine at first and thought we were fortunate they at least have another elevator for all the luggage we had since we needed to get up to the fourth floor. Now after around 30 minutes of trying to get all the luggage up to the room with no help whatsoever because there was no staff at all, we just wanted to get in the room and sleep since it was around 10:30 pm. Before we even stepped foot in the room we already knew we messed up by coming here, the whole building was miserable and in bad hygiene condition, especially the bathrooms, and the door of the apartment looks like it was made in the 1900s, The overall location is not safe at all for families and children, the main building door was just open for anyone and that is dangerous, especially at night. Now we entered the room and tried to forget all of that stuff and just go to sleep since the children were seriously tired however we came to realize that 2 beds were missing and the room only accommodates 6 guests again we paid for 8 guests AND we emailed them letting them know that they need to make sure the room has enough beds for 8 guests while they replied and said they would. The room only had beds for 6 guests, we were about to call them to ask for the beds but we realized that one of the doors of the rooms was jammed/stuck and couldn't be opened, that room contained 2 beds and some of our luggage, No one was in the room the door knob was just stuck and we just couldn't get in, we called the emergency number and told the guy that answered about these issues PLUS the bathroom not flushing and he told us he will send his agents to open the door however for the 2 beds and bathroom not flushing issues they will send someone to take care of them tomorrow. It was 12AM and we were still waiting for the agents to arrive so we can open the door and have the children sleep because it was very late now. They finally arrived at 12:50 and checked the door they ended up breaking the whole handle and almost breaking the whole thing down, we were just fortunate none of the children got stuck inside also took videos and photos just in case they would try to blame us for the defects of the rooms. Prior to booki