Hoteles cerca del Kelly Tarlton's Sea Life Aquarium, Auckland

La habitación era muy confortable, la habitación era muy confortable y la habitación estaba muy bien. La habitación era muy pequeña y muy pequeña. El hotel también era muy ruidoso. El hotel de 3 estrellas es un hotel de 3 estrellas.

En términos generales, el lugar es conveniente, cerca de la calle reina. Las habitaciones son limpias, pero los accesorios de la cocina incluyen microondas, tostadoras y platos, pan y tostadoras, y están mal mantenidos, y no se atreven a usarlos. Durante el período de estancia (5 días y 4 noches) no se ofreció el mantenimiento de la casa, y el hotel no había instruido cómo cambiar los toallas y las cajas de despacho y cómo deshacerse de los productos de consumo, como el papel de la caja, los bolsillos de la caja, etc., y los empleados del hotel no mencionaban los acuerdos antes mencionados al check-in. Afortunadamente, no hay comida, no hay mucho de la comida y hay un saco de la comida. Además, el día anterior a la salida, se le preguntó si había información de tráfico en el aeropuerto. El personal del hotel ofrecía un teléfono de contacto con el Sr. Cheng y se refería al precio de la tarifa. Este servicio era muy bueno, pero puede que haya un problema con la integridad del conductor. La tarifa antes de subir al autobús era NZ$60, Finalmente, llegando al aeropuerto, se requiere un pago NZ$70, muy excesivo, espero que el hotel pueda abordar este problema, no introduzca esta empresa de taxis a los clientes para no afectar la imagen del hotel.

On March 13 to March 15, I stayed at the Intercontinental Auckland. My first night at that hotel was probably the worst of any hotel stay in my life. We arrived at 930AM from international flight from the US. The hotel did not have a room ready, which was understandable. There actually were rooms ready, but the front desk did not want to assign an upgrade. The bell hop held our bags and was to place our bags into the assigned room. We come back at 515PM, get the room keys. We go to the room and we cannot enter the room because the security flapper was closed. We go back to the front desk. The assistant manager goes up with us to the room. Of course, he cannot open the door. We are told to go to dinner, and the hotel would cover half of dinner. At 630PM, we are given another room, and told that dinner would all be comped. We wait in the new room for 4 more hours. Just after 1020PM, a bellhop brought us our bags. We waited 5 hours for our bags. We were tired after a 16-hour flight. We needed our meds and our CPAP machine. During this period there were numerous conversations of we’re doing the best we can. Hogwash! I spoke to the assistant manager at our room’s door at approximately 730PM. I told him he needed to drill the locks on the interconnecting doors. Because you see, our room was identical to the previous room. We only reserved one room. The assigned rooms had interconnecting doors. We suspect that the person who put our bags into the first room, exited from the other room after closing the shared doors. That person never checked our room’s security flapper. Comping our dinner, did nothing for the situation. The hotel should have put us in the nicest suite available. As that would have been the best service recovery! I know they were available, because I checked the IHG app. Instead, we get verbal apologies that never addressed our needs!!! Hello, we could have had a medical emergency, and this hotel plays with keys? There was no formal apology from the general manager, who never seemed to get involved. The comedy of errors and lack of empathy was astounding. At one point, I felt that the hotel was insinuating that somehow, we did this! Like really, how is that possible? The actual hotel is very nice. The room was very clean and the bed comfortable. The location cannot be beat if one is leaving on a cruise from Auckland. BUT, we would never stay at this hotel again! The actual operation of the hotel is very poor for a 5-star property. There is no good reason for what happened to us. I left after our 2 night stay, furious, aggravated and disappointed!!!

Clean and new hotel. However, the pillows were too soft/flat and not enough hangers provided. Location was great! Except that it’s on a slope, so there’s climbing up and down when u wana go out and get back. There’s road works going on just outside. Breakfast spread was ok. Overall a comfortable stay.

Recientemente me quedé aquí antes de una carrera de yate el día siguiente y también el jueves antes de la Costa Classic . El personal dijo que no podía organizar el desayuno con la cocina . El hotel está muy bien preparado para el hotel , pero no se puede hacer nada por la noche . También me gusta el aparcamiento fácil ( obtener un poco de reto debido a las obras de carretera en este momento y hay mucho espacio para estacionar antes de ir a la recepción . Apartamento de la habitación con vistas a la ciudad , habitaciones modernas limpias y desayunos agradables .

Check in took a bit longer than a 5 stars hotel should be. I arrived at 1pm after an overnight flight and need a rest. Room wasn’t ready so okay I can wait. Until 3pm it was still not ready… only get into the room around 4pm at last. First impression ruined.

This is definitely the best hotel with top service in Auckland. We were on a group tour and stayed in several hotels all over the country, Horizon stood out as the most accommodating, comfortable, and friendly. It's just a few minutes walk from Weta, the neighborhood is clean, modern and convenient, surrounded by convenient stores and restaurants. I carelessly left my spare phone in a hotel in Wellington, and I am super grateful that the Concierge at Horizon went out of their way to help get it back... (it was a slightly complicated situation as I left New Zealand before the phone reached Horizon).

Desde el principio hasta el final, fácilmente uno de los mejores hoteles. El personal hace la diferencia. Asegúrese de ir al bar de los capitán y en momentos relajados en el salón de la sala de estar. Nik, Concierge y Mike, Frente de la Casa, son excelentes. Hacía todo lujoso. lleno de mi alma.

If you need a petite, clean, comfortable Room nestled between a nice breakfast and lunch spot called The Tuck Shop and a nice Metro convenience store this your spot. Just one block from the water and two blocks from several excellent restaurants. The best part of the hotel is the staff. Polite, bi-lingual, pleasant and committed to you having a great experience. If you have a Roku or Chrome cast bring it. The only downside is only a handful of channels. Great rate is also a huge plus!

Muy tranquilas y tranquilas, muchas habitaciones verdes, cómodas con jardín/baño acceso balcón asientos Sumptuos desayuno bufé, pero muy limitadas opciones para otros alimentos/servicio de habitaciones Muchas de estacionamiento disponibles, satisfactorios cerca del aeropuerto pero sin el ruido excesivo del aeropuerto