Usuario invitado
26 de mayo de 2024
Avoid this hotel and any of its group at all costs! My mom, her friend and I reserved it several weeks in advance, we booked the transfer service with them as well. When we got to the hotel the receptionist was very nervous and told us we had to go to their other partner hotel (Golden City), by taxi (on the house). I informed her about our friend’s reduced mobility and that she was handicap, so the location was crucial. We got to Golden City and were completely mistreated by them. First, they gave us the key for the room. Okay, we went to the fourth floor. There was no room for us!!! We went downstairs to ask the receptionist, he said the room wasn’t even in the hotel, it was a rental apartment close to the hotel! I asked for assistance with our handicap friend’s luggage, he said he could not do anything, with a smirk on his face! We went to the building, people cooking ***** in the street. The elevator fitted only one person and it got stuck between floors. I had to kick and pull it open to take my mom out of it. The room they gave us had only one bed for the 3 of us! I went straight down to reception, gave them back the keys. Went back to Phidias. The receptionist said there were no rooms on our floor (2nd) because all of them had electrical issues and no light at all. I went outside and saw guests drinking and chatting on the balconies on that same floor she said was out of order! I’d say they booked them in for a higher price. Such scammers! Luckily I found another hotel (Dorian Inn) for the same night. The whole saga took us 4 hours, at the risk of our friend falling and injuring herself with the lack of assistance.
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