Usuario invitado
1 de mayo de 2024
I am having the worst experience right now with the hotel Reservation Manager. I booked 3 nights through another website at the hotel and chose to pay at the property, they requested my credit card as insurance and that the amount will be deducted in case I didn't show. I added my credit card but received a message that the full amount was holded by the hotel as a deposit, then they sent me that there is maintenance in the hotel during my stay! So I sent them, is it logical to take the full amount as a deposit! at least they should hold 1 night as a deposit, also it was not mentioned anywhere that this will happen so they should've asked! also I told him that an info like having maintenance should be mentioned before I do the booking not after! So without any explanation from their side or without a reply they just offered a free cancellation, so I picked that option and cancelled my reservation. The amount deducted is not refunded yet! and I am trying to reach to them over the phone and no one responds. By Message they told me that the unhold will be done after 10 to 15 days from the hold date! This is actually the worst reservation experience ever! I am still waiting for the refund and the bank told me that the transaction is still on hold by the hotel they have nothing to do!
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