Isabel
21 de noviembre de 2023
The staff does not know about public transportation. I had to go out and find out on my own. They gave me the wrong key to the door and I couldn't get in. I spent an hour knocking on all the windows and no one came out, I was alone in the house, there was no other guest or any of the staff. With my things inside, being cold on the street, cut off because my cell phone is foreign and without WiFi, without having anyone to turn to, I was forced to break a glass to enter. I called from the reception phone to the help number they had on a sign and it was not available. If I had more to do, I went to bed and, not happy with the lack of attention, they took me out of the room with the police as if I were a criminal and expelled me from the hotel. I couldn't even spend the night, I had no way to ask for help or explain the situation and they did not return my money. A terrible experience, to be forgotten. And we are talking about the United States, a first world country. These things don't happen in mine. Terribly attended, terrible management of the conflict. A real shame.
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