Schooner Hotel

Check in was very easy but upon opening the door to my room I was greeted with a bed that had been slept in and the smell of urine. I went to the toilet and there was dried up urine splashes on the floor that I had had to clean up myself. There are no toilet rolls either so I had to ask the reception. I had been out all day working and just wanted to relax. It’s was now 20:30. I was hungry and went to the restaurant with my friend who had already stayed at the hotel the night before. It appeared that the person serving us was the only one on shift at the time, the food wasn’t bad but it wasn’t great either and it took more than half an hour to arrive. There was no cutlery on the table either I went to another table to get the cutlery myself as the staff member didn’t seem too bothered to get us. Looking at the table next to us, there were used glasses and dishes of guests who had probably eaten there before us and the table wasn’t cleared. Getting the bill also took ages. The staff member lamented that he had a busy day and was very tired. I settled in for the night knit to realise that there was no phone service or wifi accessible in my room. I had to go out into the hallway in order to use my phone. The entire ordeal was like something out of a bad movie. I don’t understand how this can be allowed to happen.

This is a review of their booking process. My parents booked a stay here for this weekend and had to cancel a short time after booking due to suddently feeling unwell after getting their COVID-19 boosters. The hotel have refused to pay them back and they are two vulnerable pensioners. If this happens to you, contact your booking site for help and contact your bank and they will advise you of the next steps to take towards getting your money back.

Shoddy decor, thin towels, aerial cable coming through the outside window, full of cobwebs, unkempt and such a shame as it could be great. This hotel needs a huge amount of investment to bring it up to scratch. Looks like it’s going to wrack and ruin. Ended up moving after one night on a two night booking. DO NOT BOOK THIS HOTEL. So many others that are so much better. The parking near it is very difficult with bags and cases.

We walked into the hotel after booking 1 hr before and was treated by 2 people showing us pictures of there room it was disgusting I made the decision not to stay also because when I walked in it was smelly and horrid ..I have for a refund on the 2 rooms I booked and they refused to give them please DO NOT BOOK THIS HOTEL ITS GROSS

I don't understand why the previous reviews were so negative. I've stayed in various hotels all over the world and this one was perfectly fine. Room was clean, bed comfy, bathroom clean and power shower worked great. Manager didn't speak great English, but once we got chatting, he turned out to be a really nice guy.

This hotel is squalid and not fit to be operating as an hotel. We were led up a filthy stained staircase, past the damp stained cielings on the landing to a freezing grubby room with mould around the window and a mildew lined bathroon. When we said it was not acceptable we were shown 2 other equally vile rooms. We declined to stay there and asked for our money to be refunded. The manager "wasn't there" and has not yet had the courtesy to call us. The hotel also has an emergency food hygiene closure notice on it.

First visit to the Scooner and was absolutely class and we were in room 29 and Exsperience some strange noise and cat ball going off in room and outside of door next to room 28 and 30. Amin young chap when we arrived went above and beyond and was very friendly and helpful. Well done to you Amin you work so hard and always pleasant indeed. Thank you so much. The last photo 📸 shows something floating around this was in room 29.

Walked in and walked out lost money but booked the premier inn and stayed there instead

I like a full refund this hotel is absolutely disgusting no hot rooms all cold no help no reception