Encuentra el mejor hotel Iglesia Catedral de Santa María de Betancuria en Maxorata

W łazience brak ciepłej wody,zimna w umywalce i pod prysznicem Pod prysznicem i w umywalce słaby strumień wody. Brak kołdry tylko jakaś sztuczna plastikowa kapa . Poduszki na których nie da się spać.Brak klimatyzacji w pokoju. Atutem była woda do picia w butelce. Późno śniadania bo od godz.8.00 jak na apartament przy lotnisku powinno być wcześniej . Sam obiekt ma potencjał ale właściciele muszą się postarać . Jolanta

A 5 Star place !! All was just perfect: very responsive host, all needed information was provided on a video. Easy check in/out. Very clean room and other facilities, possibility to make a hot drink, comfortable bed and pillows. A bit out of the city, you will need a car to access. Thank you very much, we had a pleasant and relaxing night:)

Hemos llegardo al bungalow y la verdad deseccionante estaba todo sucio, los cuadros cabeceros armarios paredes llenos de polvo y telarañas, el extintor caducado del 2021 cortinas sucias y caidas los ventiladores llenos de suciedad en los armarios están con pintura huelen mal y con etiquetas del antiguo huésped debajo del sofá cama estaba con roscas papas y basura la puerta del baño con un agujero tapado con la política del bungalow las lámparas de mesa noche enrollados sin conectar, debajo de las mesas de noches con hormigas muertas( el apartamento llego) los muebles sucios y con pelos el wc estaba sucio bajaste ducho o bañera en definitiva decepcionante lo único GUSTAVO DE RECEPCIÓN SUPER AMABLE... CON TODO EL JALEO QUE TENIA EN LA RECEPCION. Y LO QUE NO ES ENTENDIBLE QUE ESTUVIESE EL SOLO!! Trabajo con subgobernante en hotel y lo que he visto aquí no le he visto nunca.... llegada el 12 octubre 2023 con petición posible vista piscina y nos han dado uno vista carretera, y faltando cosas en el interior tengo tabla de planchas pero ko plancha ... y asi infinidad de cosas sin palabras ya que nos dicen vengan mañ para posible cambio. Porque no está la jefa recepción que es quien lo hace...

I arrived at Castillo in the early evening of October 2nd 2023 as a solo traveller. Having left home some 8 hours previously, I felt tired , hungry , and thirsty and was therefore looking forward to being welcomed to my apartment quickly and efficiently as a holidaymaker. Instead I found myself face to face with a surly and charmless young man who ran through the check in procedure in a bored and disinterested fashion before thrusting a grainy and badly photocopied map into my hand in order to find my apartment myself amongst hundreds of similar white bungalows in the complex At this point I might add I’m the only traveller checking in at that point. Some 45 minutes later I find my apartment after walking round the complex umpteen times , if the check in guy had removed himself from behind the desk and simply pointed to a gate 50 yards up the road all this could have been avoided. The apartment was tired looking , sagging curtains , broken sofa bed , the main beds were uncomfortable metal frame affairs with a mismatched wooden headboard jammed up between them and the walls No air con , simply antiquated ceiling fans/lights which were hard to figure out to keep running without the lights on. Kitchenette appallingly equipped . Something scuttles when I open a cupboard Blocked drains emitting foul odours in the bathroom The roads around the complex are shocking , featuring broken manhole covers , broken electrical boxes , discarded rubbish lying around , and oh watch out for cars randomly crossing your path without warning from the strange little mini roundabouts which allow cars to zoom in front of people in a pedestrian zone. Also beware the electric scooters hacking around everywhere I think I had 3 room service visits in a fortnight , and despite paying for late checkout on my last day I then had a cleaner wondering why I was still there at 12 , I had to google the words paid late check out to get rid of her , obviously someone hadn’t done their job! Finally if you come here and are not particularly fit , it’s approximately 1 1/4 miles to the nearest beach , despite saying beach resort and a steep uphill climb on the return I’m sure Castillo will give the standard reply to this review , but you need to revamp your rooms , employ staff that are good with people , repair your roads , look after your grounds properly , including using the irrigation system in order to avoid the eyesore of dead plants everywhere, last but not least some general information given to guests and proper signage around the place would greatly help!