Hoteles de balneario en Prefectura de Nagasaki, Japón

I rarely leave negative reviews, but this was one of the most disappointing hotel experiences I have had in Japan. I booked a Run of House (ROH) room for my family. The booking description stated that room sizes range from 28 to 38 square meters. Based on that description, I reasonably expected that room assignments would be allocated fairly within that range. Upon check-in, I initially asked whether it would be possible to have a room facing Huis Ten Bosch. I fully understood when I was told that a park-facing room would require an additional charge, as such rooms are often sold at a premium. However, after entering the room, I realized that I had been assigned what appeared to be the smallest and least desirable room available. At that point, I was no longer asking for a park view. I simply asked whether it would be possible to have a slightly larger room, especially since the ROH description clearly stated that room sizes range from 28 to 38 square meters. What made the experience particularly frustrating was that I had already read reviews from other guests who booked the same ROH category and received significantly better rooms. One guest mentioned being assigned a park-view room after making a request, while another guest appeared to have received one of the hotel’s best room categories despite booking ROH. When I politely asked why other guests with the same booking category seemed to receive much better room assignments while I was given the smallest room available, the front desk was unable to provide a clear explanation. Instead, I was repeatedly told that any room change would require an upgrade fee. At one point, I was even told to contact the booking platform and ask the platform to pay for the room change. This response made very little sense. I was not asking for a free upgrade. I was simply asking for transparency and consistency regarding how ROH rooms are allocated. After a lengthy discussion, the hotel eventually moved us to a slightly larger room. However, the replacement room was located on the lowest floor, at the far end of the corridor, with a partially obstructed theme park view. While I appreciated the effort, it reinforced the impression that alternative rooms were available, yet no clear explanation was ever provided regarding the original room assignment. My disappointment is not that I did not receive the best room. I fully understand that ROH bookings do not guarantee upgrades. My concern is that the hotel advertises a room size range of 28–38 square meters, creating the expectation that room assignments may reasonably vary within that range. If ROH guests are always assigned the smallest and least desirable room available, even when larger rooms remain vacant, then the hotel should simply advertise the room as 28 square meters. That would allow guests to make an informed decision before booking. For families travelling with children, room size matters. Had the listing clearly indicated that ROH guests would receive a 28-square-meter room, I would likely have selected a different room category from the beginning. The hotel itself is in a convenient location and the facilities are generally good. However, the handling of this situation left a very negative impression. Based on this experience, I would strongly recommend booking a specific room category rather than ROH, so that expectations are clear from the outset.

Like a little club med in Nagasaki. Excellent dinner and breakfast and lots of activities and great onsens. I would recommend for families.

La ubicación del hotel es buena. El autobús de la isla de Jiangxia se encuentra en la calle, y la vivienda es principalmente el panorama, todos los ojos de la montaña se miran a la vista, la mañana se ve más asombroso, es un panorama raro; la cena del hotel y el desayuno son deliciosos, y el tiempo de la cena es relativamente largo; El gran casino tiene interiores y exteriores, nos hemos ido a la cama por la mañana, y hay pocos; Algunos tiendas de aperitivos y restaurantes de comida en torno a ellos, no fueron a comer, compró salchichas en la tienda; En la montaña, si el autobús está en la montaña, debe tener un buen tiempo para verlo. Puede que sea la primera vez que vaya en autobús en la carretera de montaña 😅

**도 몇번을가도 여기 숙소는 생각 안했는데 가보고 놀랐습니다 너무 조아요~온천도좋고 바다바로앞이라 가볍게 산책 하기도 좋습니다 부모님하고 같이오면 백퍼 만족 하실둣 합니다^^

I recently had the pleasure of staying at this onsen hotel and it was an unforgettable experience! The serene and relaxing atmosphere of the private onsen was exactly what I needed to unwind. The hot springs were impeccably clean and offered a breathtaking view of the surrounding nature. The staff were incredibly welcoming and attentive, making sure every detail of our stay was perfect. The traditional Japanese cuisine served at the hotel was exquisite, with each dish carefully prepared and beautifully presented. Our room was spacious, comfortable, and offered a lovely blend of modern amenities and traditional decor. The attention to detail in every aspect of the hotel made our stay truly special. I highly recommend this hotel to anyone looking for a peaceful and rejuvenating getaway. It’s a hidden gem that I can’t wait to visit again!

El hotel es muy bueno. Buena localización y personal muy amable. Después de patear la ciudad se agradece unos baños en el onsen y un ramen por cortesía del hotel. Tiene una librería espectacular también y un 7-eleven al que se accede desde recepción.

La ubicación es buena y la habitación está en condiciones aceptables. Todo es excelente, desde el servicio de comidas y las vistas al estadio hasta la sauna. Hay muchos restaurantes y un supermercado dentro del estadio, así que lo recomiendo para un viaje en familia. Sin embargo, hubo un problema con la habitación; a pesar de solicitar una inspección repetidamente, no se mejoró y tuvimos que pasar dos días incómodos. Aunque mi esposa se lastimó con un alfiler que sobresalía del suelo, no se tomó ninguna medida ni se ofreció un cambio de habitación. Solo después de quejarnos enérgicamente al día siguiente se realizaron las reparaciones, y no se nos proporcionó ninguna otra compensación. Aparte de eso, es recomendable. En conclusión, todo está bien, pero el servicio deja que desear y es decepcionante que parezca haber una falta de comunicación interna. No obstante, si volviera, creo que elegiría este lugar.

The hotel is clean and newly renovated. It’s so good - there’s washer and dryer in the room (bring own detergent). Bathroom has bathtub. Public baths separated for men and women. There’s table tennis with bats and balls, at the lounge, for guests. Carpark is just at doorstep. Beautiful view - beach is about 10mins in front and 7-11 in front of hotel. Would stay again. Delicious bento Breakfast is and has alot.

Si desea visitar el Huis Ten Bosch y quedarse allí durante la noche, recomendaría muy bien este hotel. Puede llegar a la mañana, almacenar su equipaje, entrar al parque de temas y pasar todo el día allí antes de entrar por la noche. La habitación es espaciosa y limpia para mí. Me quedé allí por una noche y por el precio que pague, estoy satisfecho con mi estancia allí.

Good value I’m sure but quite an old building in an old on onsen town .a little bit dilapidated, echoey corridors, dark corridors, and though the room was clean, I felt I was rattling in it. It was so big for a single person a little bit scary, dark down the end of a corridor. Wouldn’t recommend it for a solo female in particular. The lavatory was old but had an Ashley set on it. Food in the buffet was decent but they couldn’t provide any salt or pepper. Nice bath in the basement and good open air ones on the rooftop.