Location: Near to Karuizawa train station (approximately 15 min walk to hotel west) and 10min walk to shopping mall. 5 min shuttle bus to reach ski area.
Room: Clean and comfortable. But the bath powder is like toilet detergent scent.
Amenities: there is Family mart operates until 11pm in hotel west.
Service: Front desk lady can’t really speak English and hard to communicate. The man at cloakroom is unfriendly.
Shuttle bus service: Shuttle bus service provided within the shopping area, hotel east and west. However, the instruction is unclear to us. When we queued up for the bus to station, the hotel staff did not inform us the bus was here and to align the bus but just change the next bus arrival timing. Until entire lane of the guests missed the bus. We had to walk all the way to station with our huge luggage.
Snow Park: No clear direction or sign board to go snow park from hotel east. The snow park area is kinda small and suitable for young kid (below 7 years old). It is boring for kid above 7 years old.
The room was clean and spacious. Although the furniture felt a bit old-fashioned, it was still very comfortable and had everything I needed for a pleasant stay. The hotel is conveniently located near Nagano Station, which made getting around very easy. If I visit Nagano again, I’d definitely stay here.
Lo que imagino es un hotel de estilo, así que es relativamente igual a lo que imagino. El personal es muy amable y amable! Tiene ropa interior, toallas, etc., así que básicamente no hay problema! Pero la habitación es un poco polvo, así que sería mejor si se pudiera mejorar.
Dormy is so amazing 🤩 Location is right outside Nagano Station, filled with many cute shops and quaint Izakayas. We loved the free night ramen which was perfect after a cold day out. Amenities are fantastic - skincare, hair wash and dormy inn pyjamas. It was a special experience when it snowed while we were in the outdoor hot spring. Plus points for walkability to Zenkoji Temple, or you can take the bus right outside Dormy Inn. Would give this 10 stars if I could.
And…. the lift has a chair to sit down. Oddly perfect addition I never knew I needed 😆
Estaba en este hotel por una noche, y en general, fue una experiencia muy agradable.
La única cosa que me sorprendió fue que la ventana al balcón no se abrió, aunque supongo que fue diseñada de esa manera.
El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad.
El hotel ofrece numerosas zonas de ocio y entretenimiento, y puedes jugar al tenis de mesa, relajarte en zonas de descanso confortables, visitar pequeños cafés y tiendas hay mucho que explorar sin salir del edificio.
El hotel está muy bien situado, pero el hotel está muy bien situado, y el hotel está muy bien situado. En dos ocasiones, alguien casi tomó mi mesa, aunque ya había colocado la tarjeta de reserva en ella para mostrar que fue tomada.
El personal en general era muy agradable, amable y útil, y aprecié su actitud durante toda mi estancia.
El hotel está bien situado en una zona de juegos de estilo familiar, con muchas familias que viven con niños pequeños.
Dicho esto, realmente me disfruté de mi estancia y me gustaría volver.
room was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.
El servicio de escritorio del frente es bueno. Amigable y listo para asistir con las preguntas. El cuarto era pequeño pero lo suficiente. Nos dieron un cambio de toallas todos los días. El onsen era sorprendentemente bueno. Pequeña pero las instalaciones son limpias. También hay lavandería de monedas y sillas de masaje en el segundo piso. También es conveniente. Sólo a 5 minutos a pie de la estación de Nagano. Hay restaurantes y un 7-11 cerca.
El hotel está limpio desde su nueva ubicación. El tamaño de la habitación está bien y lo suficientemente bueno para nosotros w 1 gran caja de vestir y una base de snowboard. La habitación es muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy agradable, muy
Amazing hotel at a great location! Located at a super cute town close to a huge outlet mall. Service is really good, hotel is so new and clean as well! Would definitely be coming back!
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CCiav BenhonianStaying at Shoho in Matsumoto was an unforgettable experience that truly deserves five stars. Nestled amidst the serene landscapes of Nagano Prefecture, this hotel seamlessly blends traditional Japanese elegance with modern luxury. From the moment we stepped into the lobby, we were enveloped by a warm and inviting ambiance that set the tone for the rest of our stay.
Our room was a perfect sanctuary—spacious, meticulously clean, and adorned with subtle touches of Japanese artistry. The panoramic views of the Japanese Alps from our window were nothing short of breathtaking, especially when the mountains were bathed in the soft glow of sunrise. The traditional tatami flooring and comfortable futon bedding provided an authentic experience without sacrificing comfort.
One of the standout features of Shoho is its exceptional onsen facilities. Soaking in the natural hot springs while gazing at the picturesque scenery was incredibly rejuvenating. The rotenburo (outdoor bath) offered a tranquil escape where the stresses of daily life simply melted away. The hotel's attention to detail extended to these spaces, with beautifully crafted woodwork and stone elements enhancing the overall atmosphere.
Culinary delights awaited us at every meal. The kaiseki dinner was a masterpiece—a multi-course feast that highlighted seasonal and local ingredients. Each dish was artfully presented and demonstrated a profound respect for Japanese culinary traditions. The breakfast buffet was equally impressive, offering a wide array of both Japanese and Western options to suit all palates.
The staff at Shoho went above and beyond to ensure our stay was exceptional. Their genuine hospitality was evident in every interaction, from assisting with our luggage to offering insightful recommendations on local attractions. Despite any language barriers, their kindness and professionalism shone through.
The hotel's location is ideal for exploring the rich cultural heritage of Matsumoto. We were just a short drive from the iconic Matsumoto Castle, one of Japan's most beautiful original castles. Strolling through the historic Nakamachi Street with its classic white-walled storehouses turned boutique shops and cafes was a delightful way to spend an afternoon.
In addition to its proximity to cultural sites, Shoho serves as a great base for nature enthusiasts. The nearby Kamikochi Valley offers stunning hiking trails that showcase the unspoiled beauty of the Japanese Alps. Returning to the comfort of the hotel after a day of exploration was something we looked forward to, especially knowing a soothing onsen soak awaited us.
In summary, Shoho encapsulates the essence of Japanese hospitality. Every aspect of our stay was thoughtfully curated to provide comfort, relaxation, and cultural enrichment. We left feeling deeply refreshed and with a greater appreciation for the wonders of Matsumoto. Shoho is more than just a place to stay—it's an experience that lingers long after you've departed. We wholeheartedly recommend it to anyone seeking an authentic and luxurious retreat in Japan.
Yyinlinggroom was very spacious and bed was comfortable. very clean and quiet. comfy bed with firm and soft pillow availability. onsen and gym are available as well. drying room for ski equipment and playroom for kids. service was very responsive and speaks english well enough to understand request. location is near to ski resort but very much away from anything else if you are not driving. their shuttle bus to train station only operates 3 times a day in the morning and afternoon. and there are only 2 food restaurant unless you cab out. nothing much to do in the evening and night. decent food and ambience. breakfast options are same everyday but variety was okay.
BBryce van de LaarFrom the moment you enter Kokuya Ryokan, be prepared to leave the real world behind and fully immerse yourself in the experience. You swap your shoes for slippers at the door and don’t see them again until you leave. You will receive a warm welcome from polite and gentle-mannered staff, get taken up to your beautiful room, and once you’ve changed into your traditional yukata, it’s time to let the relaxation begin. The multi-course dinner will probably be one of the best meals you’ve had in your life, with many unusual textures and flavors to try. The futons are comfortable, and your room is kept toasty warm. There are even skincare products to keep you pampered and moisturized between soaks in the onsen. Honestly, you won’t even need to open your suitcase while you’re there.
The staff will take you through all the logistics when you arrive, but there are some things that might be useful to know in advance.
- The ryokan sends a shuttle to Yudanaka station at about 15:00 to collect new arrivals, so time your journey to take advantage of this benefit.
- The ryokan also offers guests the opportunity to catch a shuttle to the Snow Monkey Park immediately after breakfast the next morning.
- After you leave the ryokan, they will take your luggage down to the coffee shop opposite the station, so you don’t need to worry about those logistics.
- Trains from Yudanaka back to Nagano leave at 12:30 and 15:30.
- The ryokan itself has several private onsens that you can reserve for a 45-minute slot. Because the onsens are on the property, you can go in with your partner or travel companions regardless of gender. It’s a boutique hotel, so you don’t have to worry about not getting access to all the onsens you want.
- The ryokan is on the main road of the Shibu Onsen town. The hotel will give you a key so you can wonder down the main road, visiting any of the public onsens you wish - however, with so many gorgeous and more private onsens in the hotel itself, you probably won’t have time or the desire for this.
- Also, there is a coffee machine in the room! (I was worried about having to survive without coffee, and this turned out to be an unfounded concern).
We had an incredible and totally indulgent time at Kokuya. Experiencing a traditional ryokan is a privilege that you should try at least once if you can. And adding the Snow Monkeys in give the trip a double purpose, making it that much more memorable. The only thing that would have made the trip better is if we had been allowed to linger longer over every course of our dinner.
QQuingg📍 Hotel Keigetsu 信州昼神温泉郷 日長庵 桂月 @ Hirugami Onsen, Nagano 🇯🇵
We stayed 3D2N from 13 November 2025 at Hotel Keigetsu (日長庵 桂月), and it turned out to be one of the best choices for our Nakasendo trip. The ryokan sits in a peaceful corner of Hirugami Onsen, surrounded by nature and traditional Japanese charm.
There is a designated parking area exclusively for guests, accommodating around 15-20 cars of all sizes, making it very convenient for self-drive travellers.
We chose a Japanese-style room with a private bathroom, and the highlight was the beautiful wooden bathtub — perfect for a relaxing soak in complete privacy. In the mornings, the view from our room was calm and peaceful, with gentle bird chirping adding to the serene atmosphere.
Our stay included breakfast and dinner, and both meals were exceptional. Each dish was beautifully prepared using seasonal ingredients, and the servers were patient and friendly, taking time to explain each course and share stories about local flavours. Their warm hospitality truly enhanced the dining experience.
The ryokan is within walking distance to the Morning Market, just about 10 minutes away, making it an enjoyable little morning stroll. There is also a FamilyMart right beside the ryokan, just a short walk away — extremely convenient for drinks, snacks, or last-minute essentials during your stay.
The staff also introduced several nearby activities and hiking trails, and the routes are super visitor-friendly, making this ryokan an ideal base for exploring the Nakasendo area.
The onsen baths were another highlight — soothing, clean, and filled with Hirugami’s famously smooth, skin-friendly hot spring water. Perfect for unwinding every evening.
Overall, Hotel Keigetsu offers excellent food, warm service, relaxing onsen, comfortable rooms, and unbeatable convenience, whether you’re here for onsen relaxation or the Nakasendo trail.
Highly recommended for a peaceful, authentic, and memorable ryokan stay in Nagano. ♨️🍁🌿✨
UUsuario invitadoWe spent 2 nights in Prince after first 2 nights in Kusatsu onsen town. The hotel looked underwhelming on arrival and the front office service was efficient but cursory compared to the warm hospitality we had in the ryokan stay. It was low season and hotel was very quiet and had a ”cold” atmosphere.
I was further disappointed when we were shown our room which was on the lowest floor with a simple garden view. On requesting the check-in staff for a change of room on higher floor and a more scenic view, I was told there is an upgrade charge, which I accepted. The new room was the same size and configuration but on a higher floor with a nice view of Mt Asama. While I was happy to pay the fee, I can't help but compare their practice with all the hotels that I have stayed in all these years, where room changes were complimentary so long as the room type remains the same. Nevertheless, the hotel's facilities delighted me immensely and I enjoyed the overall experience.
The highlight of the hotel stay was the fantastic view of Asama in a high ceiling dining room with full glass window. We were able to have different table seatings for both morning breakfast as the hotel occupancy was low, which gave us different perspectives of the scenery.
The other highlight of the hotel is the onsen facility which is located in a separate building on higher ground, accessible via a self service automated tram. Aside from Asama view in the outdoor onsens, there is a common lounge which has equally awesome view of Asama. We enjoyed our time soaking in onsen and resting in the lounge.
Was
I would go back to Prince Asama and experience the scenery during a different season!
UUsuario invitadoVi muchas parejas japonesas mayores, grupos de amigas y muchos estudiantes que venían aquí a jugar juntos. El hotel es muy antiguo, el aire acondicionado chirría mucho, hay algunos mosquitos y el frigorífico a veces funciona bien y a veces no. El primer día funcionó bien, pero el segundo día toda la fruta que compramos estaba congelada en trozos de hielo duros. Pero la higiene está bien. Se puede ver que se mantiene con mucho cuidado. Además de las fuentes termales públicas, hay dos fuentes termales privadas, Star y Moon, que los huéspedes pueden reservar. En el área de descanso hay oden gratis todas las tardes, lo cual es muy reconfortante. El desayuno también es bueno y rico. Además, Nagano y Shijiazhuang son ciudades amigables y el tenis de mesa es muy popular aquí. Hay mesas de tenis de mesa disponibles para jugar en el salón. El hotel está muy cerca de la estación de Yudanaka, a dos minutos a pie, y en general es recomendable.
MMeowVanWhat an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel.
Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself.
We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet.
In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies.
Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!
OOffAbbEl hotel dispone de una atmósfera tranquila y tranquila, que me ha gustado mucho.
Me impresionó su política de residuos cero; en lugar de las botellas de plástico en la habitación, ofrecen vidrio y un distribuidor de agua conveniente situado justo al elevador. Por favor, note que para un estancia de dos noches no hay servicio de mantenimiento de la casa, que se ajusta a su iniciativa respetuosa con el medio ambiente.
El hotel está situado en el centro de la ciudad, donde se encuentra el centro de la ciudad. ¡Por último, la vista es una joya oculta; en un día claro, se le da un panorama sin obstáculos, atractivo de la zona de montaña sin bloquear la vista de los edificios.
KK_PanaI stayed in this hotel during snowboarding. The staffs were friendly, helpful, and professional. The breakfast was delightful and the dinner was great. I appreciated the ski and snowboard rental service. The room was very impressive.
UUsuario invitadoEstaba en este hotel por una noche, y en general, fue una experiencia muy agradable.
La única cosa que me sorprendió fue que la ventana al balcón no se abrió, aunque supongo que fue diseñada de esa manera.
El hotel está muy bien situado en el centro de la ciudad, y el hotel está muy bien situado en el centro de la ciudad.
El hotel ofrece numerosas zonas de ocio y entretenimiento, y puedes jugar al tenis de mesa, relajarte en zonas de descanso confortables, visitar pequeños cafés y tiendas hay mucho que explorar sin salir del edificio.
El hotel está muy bien situado, pero el hotel está muy bien situado, y el hotel está muy bien situado. En dos ocasiones, alguien casi tomó mi mesa, aunque ya había colocado la tarjeta de reserva en ella para mostrar que fue tomada.
El personal en general era muy agradable, amable y útil, y aprecié su actitud durante toda mi estancia.
El hotel está bien situado en una zona de juegos de estilo familiar, con muchas familias que viven con niños pequeños.
Dicho esto, realmente me disfruté de mi estancia y me gustaría volver.
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