Fecha de publicación: 11 mar 2026
Usuario invitado
My wife and I visited Catalina Island for our 28th anniversary — our first time back since before we were married in 1997. We chose the Catalina Canyon Inn specifically for the pool, jacuzzi, on-site restaurant, and shuttle service. Their website is very nice and seemed like a perfect match for the occasion. Unfortunately, very little matched what was advertised.
Shuttle: The shuttle was not waiting at the Catalina Express port when we arrived on the last ferry Saturday evening which was unexpected. Four of us were left waiting in the dark for about 20 minutes until the other couple called the hotel. The driver was friendly and apologized, but this set the tone for the weekend. The shuttle was consistently unreliable throughout our stay. They tell you to call the driver directly, but he often didn't answer. You'd end up having to call the hotel instead, and the shuttle only seemed to come after someone went inside and told the front desk in person. At one point we waited 45 minutes. Some guests got frustrated and just decided to walk, but the hotel sits at the top of a steep hill — not a realistic option, especially for older guests like us. Their website suggests the shuttle runs regularly, but that was far from our experience.
Restaurant: We arrived at the restaurant at 7:30 PM Saturday and were turned away, even though their website says they're open until 8:00 PM. We had to rush down the hill to find dinner to-go in town before the shuttle stopped running at 8:45. It was a shame we didn't even have time to stay and eat on our anniversary or face having to trek up that hill. The next morning I mentioned this to the restaurant owner, who insisted they closed at 8:00 and that she was there. She then told us the restaurant closes at 2:00 PM on Sundays — so dinner there that night wasn't an option either. She was very friendly though I must say. On Monday we finally had breakfast before checkout. The food was mediocre and didn't match the glowing reviews at all. The prices were also odd — $12 for mozzarella sticks, $20 for nachos, but only $11 for pulled pork sliders, which you'd expect to be the pricier item. The pricing just didn't add up. While we were there, another couple was turned away at 1:30 PM because the restaurant closes from 2–4 on Mondays. We could feel their frustration.
Jacuzzi: The jacuzzi we were looking forward to was covered up and converted into a gazebo with chairs. At first we couldn't find it but yea. No mention of this on the website.
Room issues: The soap dispenser in the shower was empty. The front desk told us we can mention it to housekeeping, who didn't come until after 5:00 PM. We got the soap and a couple fresh towels. The towels themselves were thin and didn't dry well overnight so fresh ones were sorely needed to get at least one shower in with soap before we had to leave the next day. The TV didn't work at all, and the microwave was unplugged — though I was able to fix that myself. The hotel also doesn't offer complimentary coffee, which is standard at most hotels we've stayed at for half the price.
The good: The staff was friendly, the bed was comfortable, the A/C worked well, and the balcony was a nice touch. The room was quiet.
Bottom line: The website gives a very different impression than what you actually get. Between the unreliable shuttle, limited and unpredictable restaurant hours, missing amenities, thin towels, and no coffee, this was not the anniversary experience we hoped for. I'd recommend staying somewhere closer to downtown so you're not dependent on a shuttle and stuck with limited options. I think we need to redo our anniversary. It was a miss for sure.
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Precio por noche desde280 €
Fecha de publicación: 23 abr 2024
Xiaoershangdasan
Era muy común cuando reservé un hotel a través de Ctrip, me informaron que la reserva había sido cancelada. El aumento temporal de precio fue muy alto, por lo que solo hice una nueva reserva por 2 días. Se nota que hay desayuno, pero en realidad no lo hay. Vamos al restaurante de al lado y cuesta más de 20 dólares la ración. Más tarde, nos mudamos al parc 55 Hilton de al lado. El ambiente y la comodidad no eran tan buenos. Sin comparación, no habría ningún daño.
Lo único bueno es que no está muy lejos para ir a la exposición y puedes caminar hasta allí.
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Precio por noche desde130 €
Fecha de publicación: 12 feb 2024
byudg
房間很大,床睡着也蠻舒服,燈光比較足夠有很多的開關,充電也很方便。還有温馨的入眠幫助的噴瓶噴在枕頭上很好睡。
酒店前台有暖暖的壁爐火苗健身房裡有温水泳池,早上去遊了半個小時,水微微有些涼,但是很愉快。
房費沒有包含早餐,所以沒有體驗。
旁邊有一個burger店。開車出去4-5分鐘也有一些吃飯的地方很方便,特斯拉工廠就在附近,可是沒有預約到參觀遺憾了。
酒店停車10美元一個晚上。停車場也有充電樁,但是總是被人佔用,我們還是開車到沃爾瑪的快充站充的。
酒店扣了我13點幾美元的上網費,不知道是不是我們中有一個人誤點了一個升級的鍵。跟前台查詢,他幫我跟財務申請取消了,但是1塊多錢的服務費不能取消。處理還算高效,友善,非常滿意!
酒店按金預付75美金。
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Precio por noche desde119 €
Fecha de publicación: 12 ago 2023
Usuario anónimo
El hotel está situado en una península, en la bahía delantera y atrás, y el paisaje es hermoso. Hay unos pocos kilómetros de la ciudad inferior, y es conveniente conducir a comprar comida. Hay un estacionamiento de 30 cuchillos por día abajo. La actitud del servicio de la recepción es muy buena y se hospeda muy rápidamente. La habitación es un poco vieja y hay un pequeño balcón que puede ver el paisaje del mar. El baño es en general limpio, pero el cuarto de baño encuentra un ternero.
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Precio por noche desde160 €
Fecha de publicación: 28 abr 2024
Jorge Sepúlveda Mendoza
Hotel bastante cómodo, muy buena ubicación para lo requerido que fue una noche por una conexión larga, funciona muy bien, desayuno bastante agradable, en general un hotel acorde al precio pagado.
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Precio por noche desde112 €
Fecha de publicación: 16 may 2024
YC008
Here's why we gave the experience 3 stars;
First of all, when we booked the hotel, neither Trip.com nor The Aster, Los Angeles, mentioned anything about the rooftop being closed on the dates we booked. On May 13 and May 14, we stayed in room 3 0 6. The hotel pictures showed and bragged about having a rooftop and plenty of pics of people there, and nowhere was revealed anywhere on their website or Trip.com that would not be available on those dates. When we reached out to Trip.com, they pretty much said that the rooftop amenities weren't listed as part of our package. Really Trip.com? You have to list the rooftop as the amenity... Got it. That was so lame a response. Everyone knows people book due to the pictures, and this was a seriously lame response from the Trip.com customer support personnel. We decided to save our opinion for this review.
The Aster had nice people, but it's hard to believe the availability missing on their website is a detail they would miss. Their hotel has impeccable detail and design. One can only surmise they conveniently left out the information because people would obviously not book there and go somewhere else. I told the front receptionist this as we were checking in. She mentioned, well, it said it on *******. But we didn't book through *******, we booked through Trip.com. And those specific details were not evident. After July 1st the Government is getting stricter on transparency with hotels having to mention things so we missed this window, but we're happy to hold hotels like The Aster accountable:-)
Also, on Wednesday, we checked out, and they had a fire alarm drill test that lasted about 10 minutes. They forgot to mention another minor ”inconvenience” when we booked on their website. It was at 10 am. It wasn't so bad, but to state the obvious, they left out the ability for customers to decide by not making that information transparent during the booking process. It's not like the fire department or tech people didn't schedule that in advance.
1. If you book through Trip.com, please make sure you specify, call their customer support, and get it in writing. The clickbait and pictures seem shady and sketchy and reflect a lack of credibility in the process.
2. Trip.com asked which room we wanted to be in. When we picked the room, we picked the city-view balcony. But we got put in the poolside view instead. It wasn't bad, but that was missing in the booking details that Trip.com sent to The Aster. My fiance ended up being okay with the poolside view, but it should have been in the booking details via Trip.com. So please, please make sure you watch this if you book through them and call the hotel in advance.
Lastly, the decor, valet, and, in general, the service people were very nice and thoughtful. We would give them 5 stars.
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Precio por noche desde245 €
Fecha de publicación: 28 may 2025
Usuario invitado
I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco.
The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy.
There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used.
If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!
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Precio por noche desde154 €
Fecha de publicación: 2 dic 2025
XyLOauYKscyag
¡Una experiencia excelente!
Instalaciones: el equipo está completamente perfeccionado y la oferta de demanda es ininterrumpida.
Higiene: Las habitaciones y el espacio público son muy limpios y están cómodos.
Ambiente: Conveniente de transporte, cerca de la supermercado, con el mejor by, Wal Mart, etc., y también de restaurantes, con comidas preciosas, comidas de día, comida rápida, comida mexicana, etc.
Servicio: El servicio es muy bueno, hay preguntas y respuestas, actitud entusiasta.
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Precio por noche desde104 €
Fecha de publicación: 5 ago 2025
Khadija.Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in.
I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid.
I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it.
I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep.
Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full.
He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help.
At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into.
Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.
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Precio por noche desde136 €
Fecha de publicación: 29 ene 2026
Samuel818
My first impression walking into the lobby, many people eating outside food and drinking in front of the front desk. Overall seems like the carpet in the hallway is new install, room is clean but the sofa is a little bit old, bathroom towel can be upgrade to better quality, body wash gel is empty, coffee machine seems like a long time nobody used kinda dirty.
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Precio por noche desde161 €