Another wonderful stay.
Reception staff warm and friendly.
Upgraded to a sea view suite, lovely views over the bay, what a view to wake up to.
Huge selection of fresh breakfast food, waiting staff very friendly and attentive.
Location is fantastic a few minutes walk down the hill to the harbour.
Our 2nd stay at this hotel this year, 5 stays in total.
Lovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
Disappointed no fridge in room
But overall cleanliness was good
Nice bathrobe
Toilet smelt of stale urine
Beds were hard as were pillows didn't have a restful sleep for 2 nights
Food in reaastuarant 3 courses was plenty and good value for money
Over all pleasant place to stay why I awaited my husband to return from his surgery
The range shop was a good distraction as was KFC
Ms round the corner and Aldi
Also majestic wines
Would stay again though
Big problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
Todo en todo fue tan sorprendente el fin de semana
La única cosa que necesitaba un refrigerador en la habitación, de lo contrario todo estaba completamente bien.
El hotel es muy cómodo, con su personal amigable, un ambiente ecológico en todos los aspectos y un hermoso jardín de patio con sofá y sofá. La habitación está muy bien, y está muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy bien, muy
Posizione eccellente, a pochi passi dalla spianata con il faro. Camere luminose, spaziose e molto pulite. Colazione a buffet, molto buona ed abbondante con una grande scelta. Da consigliare.
Muy bueno
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8.9/10
Muy bueno
SSantha_RoyLovely place with peacocks roaming around. We had a wonderful stay but the washroom was bit a drawback. No shower curtains or shower head in the washroom. There was a stand in shower but unfortunately our shower doesn't had a good heating system, so we couldn't use it. Washrooms needs to be improved.
AAndyPPThe hotel and area was fantastic, however, service at the front desk and the restaurant was lacking.
We took a long weekend break and were excited to try the beach club, however our experience was dampened by the service.
Being made to stand around for 5 minutes, whilst being told we hadn't paid (when we had) was unnecessary and frankly embarrassing.
The restaurant was the most disappointing part of the stay.
I'm the evening service was slow, followed by having our order wrong twice and also dropped.
Breakfast at the restaurant was lacking compared to cheaper hotels that offer continental. Small selection , nothing outstanding. When we ordered a cooked breakfast, it took 30-40 minutes to receive some eggs and pancakes although the restaurant was fairly quiet.
However, the room, facilities, and the spa were fantastic. Beautiful and comfortable rooms. The beach club outside was gorgeous. The spa was perfect and treatments were, to quote my partner, 'one of the best massages of my life'.
We're unsure if we would come back. Although the facilities were great, the service was mostly subpar and not what we'd expect from a harbour hotel.
Kkurisu_sanBig problems at check in but this was actually trip.coms faulty for not confirming booking with hotel.
Trip.com happy to take my money first had to complaint against trip.com the compensated me but with a fight.
Location good you get breakfast included don't expect anything special. Like no round eggs.
Torquay is quite expensive so alcohol and drinks prices at the hotel high.
You can walk to marina in 5 minutes.
No car parking so if you want parking be prepared to walk
HHebaTodo en todo fue tan sorprendente el fin de semana
La única cosa que necesitaba un refrigerador en la habitación, de lo contrario todo estaba completamente bien.
GGillfromUKThe Mercure is centrally located 5 mins walk from the centre of the city and the Cathedral. Our room on the third floor was clean and serviceable although some of the furniture had seen better days. Car parking is available and costs £15 per day which is cheaper than the public car parking across the road. Families note, pool costs £10/adult. (Children free)
UUsuario invitadoI found the hotel staff very helpful and friendly, especially the bar and restaurant staff. In particular Cloe was very efficient and helpful behind the bar. She explained really well how to find the various attractions that we wanted to see. Nothing was too much trouble.
The staff in the restaurant were also extremely efficient and friendly both at breakfast and especially during the evening meal. Unfortunately I did not think to take their names at the time.
The only negative was the meal itself. Everything was good except for my steak. It was cooked just as I liked it, however it was tough and gristly. I did not complain at the time because as I said, everything else was really good, and I was not going to put a damper on the evening.
UUsuario invitadoThe Palace Hotel was a delight to stay at. The rooms were warm, comfortable and clean. The staff were lovely and we were surprised to have evening entertainment. We went on a budget and were delighted with the hotel.
Only thing to add was the bathroom was a bit dated and could do with a new set, I understand having orgional features is nice, however, I think new would be better.
Also we were told breakfast would be £9.00 each on arrival, but when we went to pay it what a whopping £27.00 for a full English (1 of each item) amd some avocado and boiled egg on toast... of course we could have the continental... but it did make us cough a bit!! The service was great though.
Overall great stay would recommend and return.
RRukayatThe Air conditioner was crap and the room was so hot. Even though they provided fan I could not use it because breeze from fan gives me catrrh. I was sweating all through. Love the hotel though but disappointed because of the AC problem.
UUsuario invitadoDisappointed no fridge in room
But overall cleanliness was good
Nice bathrobe
Toilet smelt of stale urine
Beds were hard as were pillows didn't have a restful sleep for 2 nights
Food in reaastuarant 3 courses was plenty and good value for money
Over all pleasant place to stay why I awaited my husband to return from his surgery
The range shop was a good distraction as was KFC
Ms round the corner and Aldi
Also majestic wines
Would stay again though
UUsuario invitadoAmazing hotel spotless comfy bed everything you needed in room iron iron board,hairdryer safe tea coffee will definitely return hopefully a sea view
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