Hoteles de 5 estrellas en Perak, Malasia

This was my second time staying at this hotel. The hotel is clean, comfortable, and well-maintained. I would especially like to thank the Chinese-speaking front desk staff member, who looked Malay, for her patience and excellent explanation in Chinese. Her service was outstanding, and I truly appreciated her help. I will definitely stay here again whenever I visit Ipoh in the future. Keep up the great work! 😊

Our first visit to the resort. A wonderful place to celebrate our anniversary. A quiet place to relax and enjoy without noisy children running around. Not too many guest which is very good. Don't feel crowded. Service is good. Buggy service is fast response. Best is the private pool and hotspring water. Fine dinning is wonderful inside a cave. Breakfast is good. Freshly cooked only when you order and is unlimited. Only issue is location which you need to get transport if going outside. Sunway is building a big shopping mall just outside but only ready in 2028. You also get complimentary entry to Sunworld theme park if you join and follow the trekking from resort to back of Sunworld. A short walk through the forest. Will definitely come back again.

Modern hotel with a beautiful lobby. The front desk was very helpful and managed to get us an early check-in which we really appreciated as a family travelling with a baby for the first time!

Hola Tui Haven, es mi primera vez aquí y quiero saber sobre Tui Haven. Reservé dos horas antes de llegar a Ipoh porque mi esposo se acordó de The Haven, así que revisé y conseguí una habitación. Una residencia junto al lago realmente agradable. La recepcionista es muy amable y brindó un servicio rápido tanto al momento del check-in como al check-out. (Una señora india) ¡Qué amable de su parte! Olvidé preguntar su nombre. El paisaje y la vista eran increíbles. La habitación también era muy bonita y limpia. El baño está muy limpio y me encanta su diseño. Me encanta la vista desde la habitación. Tenía vistas al lago y al atardecer, lo cual es genial. La habitación era muy espaciosa y nos dieron refrigerios y bebidas gratis. Las comodidades son perfectas y completas. Y tuvimos refrigerios gratis en el restaurante. El desayuno buffet también tiene varias opciones. Las piscinas son muy grandes, con piscina para adultos y niños, y jacuzzi. Me encanta todo aquí, incluido el estacionamiento fácil y muchas actividades para hacer. Hay muchos lugares fuera de temporada para tomar buenas fotografías.

The exterior is pretty grand for first impression. Security Guard is super friendly and helpful. Do keep this up. We arrived after 10pm and we have to checked in with the help of a security guard as the receptionist closes at 10pm, but all good. Location wise, a drive/ grab is necessary for all foodies. The infinity pool was amazing, overlooking the polo ground. Suppose to have a cafe and kopitiam at the top floor, but since this condo project is still new, it is still not operating yet. Maybe my next visit. Interior of the room is spacious, there's NETFLIX, YOUTUBE and etc. Fridge, microwave and kitchen utilities, Hair dryer, iron. Floor not so clean though - rather dusty. we booked a unit with 2 rooms (1 room with 2 twin bed and 1 room with Q bed). No private bathroom in the bedroom though, only one bathroom. The Bathroom drain hole was clogged during our stay. Therefore, the draining was a bit slow, and it causes mini flood inside the bathroom. Things to improve (in my opinion, that is): 1. to add an extra latch at the entrance door for extra safety, I will not have a peaceful sleep if I am staying alone though. 2. Only have one bedside table. would be nice to have another bedside table so I don't have to place my things on the floor. 3. Dressing table inside the main room not to be placed facing the bed for feng shui purpose (just saying) Overall, I had a nice stay here and the bed is so comfortable. I had a good rest though.

I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations. Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing. What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise. I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water. The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children. To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel. Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.

Reasons for the low service rating: 1. Host did not initiate contact with me regarding booking information. I have to send them a message to inquire for a booking that I had already paid for. 2. Host requires a RM200 deposit which my friend who had booked with a different host at the exact same location did not demand. 3. After making the deposit payment in the morning at 10.30am and providing all other information requested, host did not respond to provide any additional information such as unit number and pin code for to retrieve access card. 4. At 5pm when I had finally arrived at the building, I still had not received any form of communication from the host. I had attempted to call their service line (+601157651449) but no one responded to the 6 calls that I had made. 5. At the mailbox area, I had also overheard another visitor that was also facing similar issue where the pin provided to her was not working and that she was also not getting response from the host. 6. Host offered late checkout that I did not need as I was departing early morning the next day. The building is relatively new but the number of lift does not cater to the residents, there are many occasions where we had to skip multiple lift rides as it was overcrowded. The unit itself is clean with basic amenities.

Spanking new serviced apartment but with a dedicated check in counter for guests. Location is great, minutes drive from the city centre, railway station or airport. The only drawback for now (as of early April) is if you don't have your own vehicle, the proper pick up point is still not updated on Grab, and you either have to walk out or contact the driver to drive behind to the main lobby.

La estancia en Pangkor Laut Resort fue realmente memorable. El complejo estaba bien mantenido y tenía un hermoso paisaje. La combinación de lujo y naturaleza fue lo que me atrajo a venir aquí y pasar una breve escapada de fin de semana. Ofrece un entorno sereno para relajarse en una isla privada e incluso emprender una pequeña aventura, como caminar por una selva tropical. En general, creo que Pangkor Laut Resort es un gran lugar para relajarse, desestresarse y disfrutar de la naturaleza. Si buscas deportes extremos, multitudes y un lugar para estimular tus sentidos, Pangkor Laut Resort no es para ti. Y es por eso que me encantó mi estancia aquí, nada más que un trocito de paraíso, un entorno tranquilo y mimos.

I forgot to take photos but trust me, I think this property is new, so it is very clean, everything looked new, not crowded at all, check in process also very simple, no deposit needed. Room is very cozy and comfortable. You may get confused upon arrival but the security guards are helpful and able to communicate in English. I enjoy staying here very much!