Location -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
Spectacular views particularly from the corner room. Amenities packs were provided for children and onsite overnight parking available. Walking distance from the Bandai Pier markets and there's a cafe/shop upstairs with a convenience store in the same building (only open to 7pm) downstairs.
We recently stayed at Hotel Okura in Niigata and had a wonderful experience. The hotel is beautifully situated overlooking the Shinano River, providing stunning views, especially during sunset. The location is very convenient, with easy access to the JR Niigata Train Station and Niigata Airport, making it a great base for exploring the area.
The rooms were clean, spacious, and well-equipped with all the necessary amenities. We particularly enjoyed the variety of dining options available at the hotel, including a French restaurant and a Japanese restaurant.
The staff were friendly and helpful, ensuring that our stay was comfortable and enjoyable. We appreciated their attentiveness and willingness to assist with any requests we had.
Overall, Hotel Okura Niigata offers a perfect blend of comfort, convenience, and excellent service. We highly recommend it to anyone visiting Niigata.
good stay overall. Located near both to the Niggata station and Bandai bridge, it is a standard Japanese business hotel. It's a bit worn down, especially the room carpets and walls. Also sone amenities like coffee or tea are not available in your room, need to go down to the 2nd floor. Not practical. They also operate a no-clean policy during your stay, they just hand your towels on your door.
Great location, within 5mins walking distance from Niigata station. There are nearby convenience stores. The place also seemed to be recently renovated and is well maintained. Staff service was good. affordable breakfast buffet option is also available. The food was very good, the locally sourced rice is excellent.
Hotel was generally clean except for the front area where shoes need to be removed.. the floor mat was wet but it wasnt changed, so its kindaof gross.
Amenities are not great either. No lotion, no facial products, only basic toiletries and toothbrush provided. No kids yukata provided too for my child.
Food was very average - both breakfast and dinner. No variety, everyday its a type of shabu - 1 day pork & beef, 1 day beef, 1 day fish. My kid got very bored of the food.
Bed was comfy. Pillows were crap and only 1 pillow each.. View was quite nice, could see e neighbouring mountains.
Location is very good, 5 to 10mins walk from e echigo yuzawa train station. There are quite alot of food at the train station.
While this is supposedly a ryokan, its just another dormy inn. Dont expect too much - considered decent.
The Art Hotel Niigata Station's location is very ideal. It has a sheltered link way to the Train Station. There are also many shops around the area.
The staff were friendly and helpful. The room was clean and big. Definitely worth revisiting.
Hotel increíble, muy limpio, cómodo y excelente ubicación.
El personal del frente era muy agradable y nos hizo sentir muy bien y nos ayudó a estacionar nuestras bicicletas en un área segura y asegurada.
El 100% regresaría.
Das Hotel fuehlt sich ein bisschen so an wie eine Zeitreise, aber es ist alles liebevoll gemacht, der Service ist sehr gut und das Essen ist hervorragend. Die Zimmer sind nicht sehr modern, aber gemuetlich und wir haben uns ingesamt sehr wohl gefuehlt. Die Shuttle Busse ins Skigebiet sind sehr hilfreich und der Onsen im Hotel ist super! Wir wuerden auf jeden Fall wiederkommen.
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39 valoraciones
9.6/10
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UUsuario invitadoGracias por ofrecer un ambiente cómodo y cálido y limpio para que podamos relajarnos durante el viaje. Sin embargo, esta experiencia de esta estancia en el nivel de servicio nos hace sentir un poco deficientes, por lo que esperamos ofrecer algunas respuestas verdaderas como referencia para su hotel.
En primer lugar, hay que estar seguro de que las instalaciones duras del hotel tienen realmente sus valiosas valiosas. Una excelente calidez y una zona pública y habitaciones limpias y limpias en todas partes muestran la perseverancia de los hoteles de cinco estrellas en la calidad básica, lo que es impresionante.
Sin embargo, la verdadera experiencia de cinco estrellas es el centro del servicio de la gente, que es la parte más humilde que sentimos. Desde el momento en que llegamos al hotel, se siente un ambiente inesperado de autoayuda. Trajimos un montón de equipos de esquí, que no nos resultan fáciles de operar, pero no se vio ningún equipaje que se ofreciera para ayudar a sacar el equipaje o para guiarlo. Sólo podemos transportar un traje de neve pesado y un equipaje de un coche a un coche de equipaje, con un trato muy difícil, con un servicio de recepción delicado y con una expectativa.
Cuando se necesitan varias veces para consultar a la recepción, el teléfono no responde durante mucho tiempo. El fracaso de este canal de comunicación es inevitablemente ansioso y indefensivo en momentos críticos. Además, en la comunicación en inglés con el personal se han encontrado algunos obstáculos que han generado un malentendido innecesario. El ejemplo más evidente es que un día recibimos una carta de aviso sobre la realización de obras en el cuarto de huéspedes, en la que se ha producido un error evidente en la traducción de la versión inglesa de la necesidad de obras, lo que nos ha confundido en el contenido inicial. Estos detalles reflejan la severidad de los servicios internacionales que los hoteles siguen teniendo.
Además, la esquina del café sería mejor si se añadiera una máquina de agua caliente a la zona común.
KKibiwottLocation -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
JJohn HachiwareWonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
SShu KaiseiEl hotel está muy bien situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro En el hotel, el hotel de Niigata y el hotel de Yuzawa se encuentran en una zona de la ciudad de Niigata.
La habitación era limpia y espaciosa con una cama de futon confortable. Si no reservas su especial cena/desayuno, puedes hacerlo con 2 días de orden avanzado sobre el escritorio delantero. Definitivamente quedarse aquí otra vez si alguna vez regresa en la zona 🫶🏼
LLieu Munn LoongMy wife and I have had a 3-night stay at this Toyoko Inn Joetsu Myok Eli Nishi Gucci Room #1306 from 13 to 16 October 2025.
The Hotel is just a 1-minute walk away from the Joetsumyoko Station. Similar to other Toyoko Inns, the modest reception is on the First Floor and it has limited parking lots on besides the Hotel, and also a bigger open car park about a 2-minute walk away. So we are grateful and thankful that we were given a lot for just ¥300 per day for 3 days at the open car park very nearby. The Hotel staff are polite and helpful, and are not quite able to communicate in simple English.
As the Hotel is located quite away from the city centre of this very small city, so there is no shopping centre nearby except a few eateries are near the Station and within comfortable walking distance.
The hotel room is the standard typical type whereby it is small but very clean. The bed and pillows are comfortable for our liking, and the small bathroom - again the typical Japanese type - is clean and its has strong water pressure for a comfortable shower.
Like all Toyoko Inns, the Hotel provides daily breakfast of simple home cook styles; varieties are limited, but it is very comforting that gives a nice start for the day. Also, it offers free coffee and tea via machines 24 hours daily.
At SGD S$97 per night with breakfast, we find it value for money and we will choose to stay here if we travel to Joetsu or Myoko again.
UUsuario invitadoLa habitación era espaciosa. Pero el hotel en general es viejo y algunas partes de él se sentían como paseando a Corea del Norte. Pero fue muy agradable y acomodado con las viejas vibes de la ciudad. El hotel ofreció un transbordador gratuito de la estación de echigo yuzawa. La habitación sólo tenía tazas de té japonesas y no tenía cucharas. Partes de la habitación tenían cobwebs y similares en el arco. Se cargaron 150 yen por persona al día por arco, independientemente de si se utiliza o no. Y este arco no se nos dijo a través de trip.com o durante el inicio de la sesión. El personal no entendía inglés en absoluto. La cena libre que se ofreció fue agradable para la primera noche, y luego se convirtió en meh. Y se prohíbe estrictamente a los huéspedes traer sus propias bebidas a la cena porque tenían un menú de bebidas. 350 yen + impuesto para un vaso de cocaína. El personal era amable y agradable.
IIYALa comodidad limpia es muy adecuada para viajar a la familia y el estacionamiento también es conveniente. En resumen, se recomienda enormemente a los padres. Si el viaje de Xinjiang es automotor, el servicio es bueno!
UUsuario invitadoHotel was generally clean except for the front area where shoes need to be removed.. the floor mat was wet but it wasnt changed, so its kindaof gross.
Amenities are not great either. No lotion, no facial products, only basic toiletries and toothbrush provided. No kids yukata provided too for my child.
Food was very average - both breakfast and dinner. No variety, everyday its a type of shabu - 1 day pork & beef, 1 day beef, 1 day fish. My kid got very bored of the food.
Bed was comfy. Pillows were crap and only 1 pillow each.. View was quite nice, could see e neighbouring mountains.
Location is very good, 5 to 10mins walk from e echigo yuzawa train station. There are quite alot of food at the train station.
While this is supposedly a ryokan, its just another dormy inn. Dont expect too much - considered decent.
EEduTWe had an amazing time at NASPA New Otani — this hotel is a fantastic choice if you’re visiting Yuzawa, especially for a winter getaway! The staff were incredibly warm, welcoming, and attentive throughout our stay, making us feel right at home from check-in to check-out.
Our room was spacious, clean, and comfortable — perfect for relaxing after a day of skiing. The location is ideal for winter sports lovers with ski-in/ski-out access to the slopes and easy shuttle service to Echigo-Yuzawa Station, which made getting around a breeze even in snowy weather.
The onsen and bathing facilities were relaxing and just what we needed after spending time outdoors. The buffet breakfast and dinner had plenty of variety and were really enjoyable, with something for everyone.
While the hotel is set a little away from town, the free shuttle made it convenient to explore the area if we wanted. Overall, it felt like a perfect blend of comfort, convenience, and superb service — highly recommended!
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