Location couldn't be better.
Staff speaks just a little bit of English, but it's possible to find workarounds with translator or if you know just a little bit of Japanese.
Considering the prices of the region, it was the best cost benefit that we could find.
The Japanese bath is quite good, you would need to spend much more for a better hotel.
I had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, creating a welcoming atmosphere from the moment I arrived. My room was clean, comfortable, and well-maintained, with all the essentials provided. The facilities were impressive, especially the dining area and overall cleanliness throughout the property. Location was convenient, making it easy to explore nearby attractions and access transportation. Breakfast offered a good variety and everything tasted fresh. Overall, the hotel delivered great value for money, and I truly enjoyed my time here. I would happily return and highly recommend it to others.
The bed was very comfortable and the staff were so hospitable. Only few minutes away to find the restaurants and shops you like to go. Would love to stay again next time of my visit. Thank you!
Sería segura de quedarse aquí otra vez después de pasar 4 noches aquí.
Se encuentra a menos de diez minutos a pie de la estación de Sendai, se encuentra aún más cerca del Subway, a sólo 1 bloque de la arcade de compras y a unos pocos bloques del mercado de Asaichi.
El hotel dispone de una habitación muy amplia para 3 personas, incluyendo un 1 año de edad. Nuestro cuarto estaba en el piso 11 con vistas al techo de los edificios próximos. Las luces están controladas con una pantalla de contacto. Wifi parecía funcionar bien. Buen equipaje y depósito de chaqueta en la entrada.
La sala de estar está abierta desde ~2pm hasta ~9pm y hay una máquina de café/latte Starbucks. El segundo piso tiene lavavajillas, microondas, máquinas de hielo y máquinas de venta.
El hotel es un hotel de 3 estrellas. El hotel está situado en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en
Mi única queja es cuando pedí una nueva clave porque perdí una, el receptor dio una actitud y dijo que debía mirar en mi habitación después de emitir otra clave.
Check-in and check-out was really easy.
Room and hotel both had nice amenities. But the room could have been a bit cleaner. I noticed during my 4-night-stay, that the room had not been vacuum cleaned once and two times I received a slip of paper by the cleaning staff that the cleaning could not be completed. One time they stated that there still was my stuff on the table and therefore it could not be cleaned. Another time, they did just leave the slip without checking a reason. I was confused both times, since all the things left on the table were the ones the hotel put there. The bathroom should also not only be treated for mold, but should be cleaned more thoroughly in general, since there was still dirt on the walls and cealing, which caused a small number of flies to live in the bathroom.
Some people might also find it hard to fall asleep, since the walls are thin and you can hear the noise from the street as well as the very loud bathroom vent that is on 24/7 and cannot be switched off.
Location of the hotel was easy to find and very central, so that was really nice.
We went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
I had 2 stays here, both 4 nights but different experience.
First one was great, polite staff and everything was good.
Second stay left a bitter taste, first the staff at the reception looks like a manger, make, 20-30yrs old, when he speaks English he’s definitely not that polite. When u ask to change coins for the washer he sad nothing, no smile, very shocking from a Japanese hotel and from a management role. Maybe because I am foreigner so he doesn’t care?
The other disappointment was this hotel cleans on the 3rd day, I left a sign: no towel needed on the door. Came back with no clean, I called the reception, a male staff couldn’t understand what I was saying,I don’t think he speaks a lot of English, which is ok, so I spoke Japanese.
He told me: in Koko Sendai west, as long as you put up a sign, we don’t come in the room. Both signs mentions nothing about this, one sign is :no need to change new towel. Other one is: do not disturb. This Koko hotel makes up their rule. GREAT. Not speaking English is not a problem but the attitude is very unpleasant. He gave me this feeling: well sorry I am not going to do anything and you are a foreigner so I don’t care.
I don’t know why 2 stays can have such big differences and this makes me question how the standard is kept.
Muy bueno
356 valoraciones
8,9/10
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9.5/10
Fantástico
UUsuario invitadoVery close to train station and is right around the corner for the bus from Yamagata. Front desk service was excellent. They were eager to help and was being very thoughtful.
MMike from CaliforniaSería segura de quedarse aquí otra vez después de pasar 4 noches aquí.
Se encuentra a menos de diez minutos a pie de la estación de Sendai, se encuentra aún más cerca del Subway, a sólo 1 bloque de la arcade de compras y a unos pocos bloques del mercado de Asaichi.
El hotel dispone de una habitación muy amplia para 3 personas, incluyendo un 1 año de edad. Nuestro cuarto estaba en el piso 11 con vistas al techo de los edificios próximos. Las luces están controladas con una pantalla de contacto. Wifi parecía funcionar bien. Buen equipaje y depósito de chaqueta en la entrada.
La sala de estar está abierta desde ~2pm hasta ~9pm y hay una máquina de café/latte Starbucks. El segundo piso tiene lavavajillas, microondas, máquinas de hielo y máquinas de venta.
El hotel es un hotel de 3 estrellas. El hotel está situado en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de la ciudad de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en el centro de Gales, en
Mi única queja es cuando pedí una nueva clave porque perdí una, el receptor dio una actitud y dijo que debía mirar en mi habitación después de emitir otra clave.
UUsuario invitadoThis hotel in Sendai is extremely friendly to international travelers. One of the staff members can speak Chinese, which was incredibly helpful for us. She assisted us with many things during our stay and helped arrange luggage storage before check-in, making everything very smooth and convenient.
The room is also slightly larger compared to many hotels in Japan, which made the stay more comfortable. The location is excellent as well — it is very close to Sendai Station, and there are supermarkets and many shops nearby, making it very convenient.
Overall, it was a wonderful stay and there is really nothing to complain about. I would definitely recommend this hotel to other travelers visiting Sendai.
UUsuario invitadoWe went to Sendai for last three years and we stayed at this hotel for at least three to five days. Nevertheless, no loyalty credit has been given. We booked a room at the last date we left Sendai (ie 2-3 Dec) and lastly we changed our mind to stay tat this hotel for two more days (ie 30 Nov to 2 Dec). When we asked if we could stay at the same room from 30 Nov to 3 Dec but not staying at the corner room, the hotel replied either we had to upgrade the room we booked for 30 Nov to 2 Dec by paying extra JPY4,000 or downgrade the room we booked on 2-3 Dec. 「No refund」was offered for any downgrading, thus we had no choice but paying extra JPY4,000. When entered into the room, we saw some rubbish on the floor, we went down to the reception immediately, in the lift, one of receptionists was with us, we intended to tell her about the cleanliness of the room but she didn’t make any response, seemed that it was none of her business. We showed the vedio regarding the rubbish to the receptionist and asked to change the room. He replied no available room for the change and no helper could help us to clean the room. At last, the receptionist came up and pick up the rubbish. No offer to clean up the room next day but sticking to the hotel’s rules to clean the room every three days. We were very unsatisfied with the hotel services and concerned about the cleanliness of the hotel.
UUsuario invitadoI had 2 stays here, both 4 nights but different experience.
First one was great, polite staff and everything was good.
Second stay left a bitter taste, first the staff at the reception looks like a manger, make, 20-30yrs old, when he speaks English he’s definitely not that polite. When u ask to change coins for the washer he sad nothing, no smile, very shocking from a Japanese hotel and from a management role. Maybe because I am foreigner so he doesn’t care?
The other disappointment was this hotel cleans on the 3rd day, I left a sign: no towel needed on the door. Came back with no clean, I called the reception, a male staff couldn’t understand what I was saying,I don’t think he speaks a lot of English, which is ok, so I spoke Japanese.
He told me: in Koko Sendai west, as long as you put up a sign, we don’t come in the room. Both signs mentions nothing about this, one sign is :no need to change new towel. Other one is: do not disturb. This Koko hotel makes up their rule. GREAT. Not speaking English is not a problem but the attitude is very unpleasant. He gave me this feeling: well sorry I am not going to do anything and you are a foreigner so I don’t care.
I don’t know why 2 stays can have such big differences and this makes me question how the standard is kept.
UUsuario invitadoEl hotel estaba muy bien mantenido y limpio. El espacioso ambiente hizo la estancia muy cómoda. El baño estaba totalmente equipado, con ducha de lluvia y una zona húmeda y seca separada para la conveniencia adicional. La cama doble extra grande se dio con cuatro opciones de cocina, catering a diferentes preferencias. El personal era amable y amable, lo que hizo la experiencia general aún más agradable.
UUsuario invitadoLocalización a pocos minutos del centro, no tan fácil de llegar, pero en una zona residencial tranquila. El personal muy amable con buen servicio. También permitió dejar el equipaje después de la entrada. La dama que ayudó con eso también tenía un inglés perfecto. Desafortunadamente, acabo en un momento en que los precios se extorsionaron debido a algún evento, pero esta fue la opción más asequible sin sacrificar demasiado, también uno de los muy pocos con habitaciones disponibles en ese momento. Agradable con esto y recomendaría si no te importa un poco de distancia al centro.
UUsuario invitadoCheck-in and check-out was really easy.
Room and hotel both had nice amenities. But the room could have been a bit cleaner. I noticed during my 4-night-stay, that the room had not been vacuum cleaned once and two times I received a slip of paper by the cleaning staff that the cleaning could not be completed. One time they stated that there still was my stuff on the table and therefore it could not be cleaned. Another time, they did just leave the slip without checking a reason. I was confused both times, since all the things left on the table were the ones the hotel put there. The bathroom should also not only be treated for mold, but should be cleaned more thoroughly in general, since there was still dirt on the walls and cealing, which caused a small number of flies to live in the bathroom.
Some people might also find it hard to fall asleep, since the walls are thin and you can hear the noise from the street as well as the very loud bathroom vent that is on 24/7 and cannot be switched off.
Location of the hotel was easy to find and very central, so that was really nice.
Ttraveller_eyscI had a wonderful stay at this hotel. The staff were warm, attentive, and always ready to help, creating a welcoming atmosphere from the moment I arrived. My room was clean, comfortable, and well-maintained, with all the essentials provided. The facilities were impressive, especially the dining area and overall cleanliness throughout the property. Location was convenient, making it easy to explore nearby attractions and access transportation. Breakfast offered a good variety and everything tasted fresh. Overall, the hotel delivered great value for money, and I truly enjoyed my time here. I would happily return and highly recommend it to others.
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