Hoteles con Desayuno en Victoria, Australia

El servicio al cliente fue excelente. La ubicación, la comida, el servicio, sólo para mencionar pocos. Todo fue perfecto 👌. Recomendará este hotel 100x a mis amigos y familia. Volveré a asegurarme.

The hotel's location is really good. It's super convenient to get to the hotel from the terminal. The room size is good for unpack & repack your stuff for the trip. Since we didn't have breakfast included in the booking. There are 2 choices for the breakfast: 1. Hotel's breakfast for 35AUD/person 2. Deli cafe. We had a sandwich & muffin there. It's quick and easy to get ready in the morning.

1. Los detalles de la habitación son muy tontos.2, un cama grande y un cama de cama de aluminio, también están equipados con el mago de los niños, este detalle merece elogio. Es adecuado para el viaje de la familia y los hijos.3, hay lavadoras y mesa completas, no hay tostadas, no hay problema con la leche caliente con microondas. 4: ¡La ventaja es grande: Puede retirarse a las 11:00, y en circunstancias especiales también puede solicitar un retraso! Otros hoteles son retirados a las 10:00! ¡5, la comida de buffet también es buena (pan de estilo occidental). 6, la ubicación es buena, muy cerca de la calle de Chinatown, el camino a la atracción del centro de la ciudad cercana puede llegar, el museo del museo del museo, la estación de tren, la Plaza Federal, todos cerca! Dos palabras, conveniente! Defectos: 1, estadía autoayuda. Debido a que el avión es tarde, ya es más de las 11:00 a la noche, la puerta del hotel está cerrada. Llama a la empresa de intermediarios que me envió una contraseña, pero la empresa de intermediarios que reservaron la habitación no me envió. Hace media hora que el personal bajó para traerme la caja. 2, lavar las toallas no es limpia, lavar los dientes y la cara se lava con agua, y se supone que el viejo problema no se trata bien. Las tres noches más tarde también se torturaron, se lava directamente en el salón

Unfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality. I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way. At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged. However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added. The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned. I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant. I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved. Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel. This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different. I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.

Jays nos recibió cálidamente y nos ayudó con el registro. Es amable y educada, lo que facilitó el proceso. La habitación estaba limpia y espaciosa, y la cama era muy cómoda. El aire acondicionado funcionaba bien. Hay un elemento de cocina, lo cual fue muy práctico, ya que me gusta la fruta. Nuestra habitación está en la novena planta y da muy cerca del edificio contiguo, por lo que me sentí un poco vigilada. El hotel tiene gimnasio, piscina cubierta semiclimatizada y sauna, lo cual es genial; puedes ir en cualquier momento sin tener que consultar el tiempo. Hay tranvías justo debajo y restaurantes en los alrededores, muy práctico. El último día llovía y Desmond hizo todo lo posible para protegernos con un paraguas hasta el taxi. Conseguí una buena oferta con la plataforma donde reservé y creo que la relación calidad-precio fue excelente para nosotros, y disfrutamos mucho del hotel. ¡Lo recomiendo encarecidamente! :)

Ubicación muy conveniente, a solo 10 minutos a pie del centro de Melbourne. La Universidad RMIT y la estación de tranvía de Swanston están justo enfrente del hotel. No tuvimos tiempo suficiente para disfrutar de la piscina y la sauna, ya que solo abren de 7:00 a 21:00. Lo único que me decepcionó fue que no sabía que ofrecían servicio de habitaciones. La cuarta noche de nuestra estancia, al entrar en la habitación después de una excursión de un día, nos dimos cuenta de que la persona encargada de la limpieza había entrado y limpiado nuestra habitación sin nuestro permiso. ¿Qué habría pasado si nuestras pertenencias hubieran desaparecido? ¿Podría la gerencia del hotel hacerse cargo de la pérdida? Por favor, no entren en la habitación sin avisar al cliente; el cliente solicitará la limpieza si realmente desea el servicio.

Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.

The staffs are very friendly, helpful and approachable. Food was excellent with so many varieties. Fresh and delicious. Rooms clean, spacious and very good views.

We booked a King Standard hotel for this trip as we have the special rate from Trip.com. Before we arrived we received an email from Trip urging us to write an email to ask for early check in as we also booked an airline ticket thru Trip. When arrived in hotel ard 9.45 am we were offered a room ( with immediate availability ) but with a payment of AUD 50. When I asked for a twin bed room as usually King and Twin Bed will have same rate, but not this hotel. If we were to change the bed style we have to pay AUD 30/night for 5 nights 😅😅another AUD 150. Enough for all the morning communications so we just ignore the bed details and went straight to our room after the payment. On the day we checked out we came to know that the front officer recharged our hotel fee even when Trip.com confirmed that everything was fully paid. What a money maker hotel!! Front officer told us they will refund us the amount though. However the room is small and nice and everything was up to international 4 standard but Crown Casino Tower has a much more beautiful and bigger room. Though both have stunning nice view of the Yarra River as in attached.

El hotel está situado en una excelente ubicación, a pocos pasos de la estación de crucero del Sur, lo que lo hace muy conveniente para las transferencias aeroportuarias, viajes de día y transporte público. El hotel está situado en el centro de la ciudad de Melbourne, donde se encuentran los restaurantes, los cafés, los supermercados y las atracciones, a pocos pasos. El hotel está situado en el centro de Melbourne, donde se encuentra el hotel de la ciudad. Me quedaría aquí de nuevo en mi próxima visita.