Hoteles con Bares en Islas Riau, Indonesia

Se dio una habitación de fumadores mientras que había pedido una habitación no fumadora en mi reserva. Tuvo que pedir un cambio de habitación. La puerta de la habitación era difícil de abrir a pesar de utilizar dos tarjetas de acceso. De nuevo tuvo que pedir al receptor que se aseguren nuestras puertas de la habitación. Así que hubo algún retraso antes de que podamos realmente descansar después de un largo día. Se proporcionaron instalaciones básicas como el kit dental, el champú y lavado del cuerpo. La habitación era de una magnífica dimensión. El desayuno estaba bien y tiene una estación Maggie. Es sólo un 5-10 minutos de coche al centro de ferry Batam.

Las habitaciones son muy limpias y grandes, y todos los detalles son exactamente como se anuncian en trip.com. Todo el personal es muy amable y atento. La piscina es muy limpia, hermosa y genial. Esta piscina es lo más atractivo de este complejo. En el desayuno hay mucha comida para elegir. Y por la noche también puedes ir al bar. Estaba muy feliz y realmente me liberé de todo el estrés. En general, estaba muy satisfecho.

There’s no need for this place to shout. It already knows where it stands. Right in the middle of Batam—everything within reach. Not the kind of “central” that looks good on a map, but the kind where you step out and the day just… unfolds. Rooms are straightforward. Clean, composed, no unnecessary drama. You sleep well, wake up ready—nothing fighting you. But what lingers is the staff. Not overbearing, not rehearsed—just quietly attentive. The kind who solve things before you feel the inconvenience.

From Wednesday 29 April 2026, this property has been rebranded ”Grand TW Batam Center Hotel and Convention”, to reflect the name of the current owner (”TW”). On Grab etc it still shows as ”Sahid Batam Center Hotel and Convention”. Full service 3 star hotel with buffet breakfast and complimentary Elite Health Club access (gym, pool 🏊🏼♂️). Large, comfortable rooms and beds. Outstanding quality of welcome, guest services and security. An older type property, very popular with local Indonesian people. Great place to meet nice people and avoid Singapore tourists! For people who live and work in Batam, this place really is an institution. Highly recommended and outstanding value for money.

Decent hotel at a very strategic location. Many surrounding facilities like coffee shops, cafes, restaurants, convenient stores, bakeries, massage parlours, KTVs, and etc. Nearby a large food court called A2 Food Court and shopping malls like Grand Batam Mall and Batam City Square Mall. Rooms are clean and well maintained. Standard room amenities. Lobby looks newly renovated. I believe some further renovation on going for breakfast restaurant and other parts of the hotel. Staffs are helpful like security guy helping with our luggage and receptionist keep us inform as soon as room available for early check-in. Overall, value for money accomodation.

Special thanks to Restu and the team, Putri, Jennifer, Ale, Rawa, Nike, and many more staff whose names I unfortunately cannot remember. The service throughout our stay was truly excellent. The team was friendly, attentive, and always welcoming, which made the experience a pleasant one. A few areas the hotel could possibly look into for further improvement. The breakfast was enjoyable initially, but after a few days, it started to feel less appetising due to the repetitive selection. The western corner especially could use more variety, as it was almost the same daily with baked beans, tomatoes, and hot dogs. I believe having more options would also better cater to western guests. The pricing for the à la carte menu could also be reviewed. As for the pool area, hopefully maintenance and landscaping can be further improved to enhance the overall ambience. Hopefully, the hotel could also consider adding some light music around the lovely lobby area in the evenings, not only during weekends. As there is not much to do at night, having live music occasionally —( planned according to occupancy rate)— together with a simple happy hour setup by the lobby for in-house guests would create a much better atmosphere. A light BBQ snack corner with beers and relaxing music would be a perfect touch for guests who prefer to stay within the hotel and unwind at night. Unfortunately, the SPA service and EL Lagoi experience were truly disappointing for us and did not meet expectations. Hopefully, improvements can be made in these areas as well. Overall, thank you once again to the wonderful team for the warm hospitality and excellent service throughout our stay.

Absolutely incredible hotel experience! Stunning room with balcony overlooking the Singapore Strait. Several activities you can do, from eco golf to fishing and a movie night projected on to the side of the ship. The tour was excellent and all of the staff were great. I hired a motorbike through reception so I could explore the island - all organised very well, although 3x more expensive than say Thailand, Vietnam etc. The restaurant has a limited menu unless you are happy with local, mainly seafood dishes with a couple of western options and pizza. The drinks are expensive already, then they add 21% service and tax, again, significantly higher than what you would pay in similar SE Asian countries but I heard typical for Bintan. Buy your drinks from the convenience store in the ferry terminal - 4x cheaper than the hotel bar restaurant. They did say however that their profits are given to charity. Overall, I had an incredible stay here, excellent value, excellent location if you want to chill or explore the island (not suitable for walking) or just relaxing by the beautiful infinity pool overlooking the ocean. Highly recommended, will 100% return and no need to look at any other hotel on Bintan!

I can't rave enough about the customer service at Holiday Inn. At the reception, we were warmly welcomed by Mr Sunang. He was prompt, understood our requirements and interacted with my daughter, thereby remembering her name whenever he sees her or ask me about her. The room was spacious, we had a good view overlooking a pond and looking at the beach from a distance. It was great view for fireworks we were lucky to catch that night. We had our 3 connecting rooms as per requested. I like that the showering amenities was Dove. Hubby and I took the complimentary bus to Plaza Lagoi. We just needed 15 min to stock up some snacks for the kids and asked if the transport could wait for us, else we needed to wait an hour for the next bus. The transport coordinator, Edo was most kind. He gave me his number to contact him and when we were done, he came specially to pick us up back to hotel. He really went the special mile for us and we are so grateful. Subsequently, we also arranged for paid transportation to fetch us back from Nirwana Kelong. The hotel again went all out to help us book the table at the Kelong and arranged timing for transport. By Siska through the WhatsApp. Everything was so hassle free given we could communicate through WhatsApp and they were very prompt in replying. The hotel is v kids-friendly. Kids eat free (buffet/ ala carte). There were 3 swimming pools, kids club (2 hours complimentary per day), games room. For adults, there were ping pong tables, table pool, bicycles around free for use. We had a relaxing morning cycling to the beach. Guess the con was the hotel was designed such that must walk a distance to go from one place to another. Will be good if there is more shortcut to take. All in all, will highly recommend for families. Would like to commend the staff for the great service. Bintan has been such a lovely place that we go to again and again.

Our go to hotel when we visit Batam. We like the hotel's location as it's a walking distance to Grand Batam Mall and BCS - Batam City Square Mall. A lot of eateries and massage parlors around the area. Our stay was cut short by a day as my husband got to cover for his colleague who took leave on the last day of our stay. We will be back again. Thank you Artotel for having us.

Pros - Excelente y responsable personal de servicio. Cons - La configuración y el diseño de la toalla son malas. La cabeza de ducha está muy alta y no puede permanecer en el tenedor. No hay puerta para el ducha y el agua se desploma porque la cabeza de ducha es demasiado alta. La puerta principal del baño no puede abrirse porque el bolo de baño está en camino.