We booked this hotel with my friends to spend a nice holiday by the pool and the beach, but unfortunately there were many many wrong things with this hotel. First, the Reception was not rude but not helpful at all. Every time we would ask for some information (because they didn't give us any) or basic things, their reply where either ” I don't know” or ”No no no”...I work in hotels and this is not the service of a 4 star rated hotel. Either the team is not trained enough and they are lacking a manager on site. The breakfast was terrible. Everything was already precooked, poor quality and even the coffee was bad (we are in Italy! that shouldn't be complicated). The room was quite large and spacious. The overall cleaning was ok, but if you started looking like the windows or the curtains, it was bad. They had a lot of stains. The pool area is nice, but nowhere is mentioned that we are next to a loud road and an industrial area (not nice). The worst, was when I wanted to go the pool in the morning, stopped by Reception to ask the opening hours, they told me 9:00 AM and showed me the sign that mentioned it there. I went then to the pool at 9:30 AM and got inside the water. The lifeguard came to me shouting to get out as the pool opened at 10:00 AM. He literally kicked me out of the water. I told him that was not the information given to me at Reception. I, obviously, went to complain of their misinformation and the answer was ”oh I am sorry”. There are a lot of rules and threats written (like no eating anything that doesn't come from the hotel IN YOUR ROOM, or you'll get a 200€ fine) all over the hotel of everything you cannot do, it doesn't feel very welcoming. We had several episodes like this, but you can get an overall picture. Overall, this is not the 4 star service expected for the price paid and the descriptions on site. Very disappointed...
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