Hoteles con Spa en Provincia de Västra Götaland, Suecia

Overall, this hotel was a superb experience. We arrived around 18.00 in the evening after a long drive. Unfortunately some technical error in their system required us to wait in the lobby for about 30min, but we were swiftly compensated in the form of free parking and a complimentary prosecco in the room. The room itself was beautiful. Amazing view, very comfortable bed and TV placement, a very long bathtub. The only mild annoyance was that the bathroom light was finicky to turn on and adjust. The spa is a must-experience, especially after a long drive from one side of Sweden to the other. It was excellent; nothing to complain about. The best thing about Upper House however, is the breakfast. I have never had a better breakfast experience anywhere else in the world. I would gladly stay again just to eat their breakfast menu. Very excellent stay, great service and great food. A solid 9.5/10 experience.

We arrived at 7:30 pm and were told we got a room “upgrade”. The room was small so we really wondered what the “original” room looked like. The bed had stains on the cover that was laid under the mattress which didn’t look good. We went down to the lobby and found nobody present. We moved on to the restaurant, it was 8 pm. Half full and we were met with the wonderful advise that they were closed for service. This was Friday May 16th and the menu board was still at the entrance door to the restaurant. We went back to the reception and queried why the restaurant was not serving dinner at 8 pm on a Friday. The receptionist looked dumbfounded and told us it usually serves dinner at least until 9 pm but she took no action to assist us except to say we could walk fir 15 minutes to the Aveny, a street with lots of restaurants but could not suggest any close by. We ended up going to, as it happened, a fantastic restaurant right around the corner called Le Pigalle on the top floor of, we guess, a competing hotel. Fabulous meal in a restaurant that knew how to treat their guests. In short we have regretfully no positive things to say about the ProfilHotels Opera in Gothenburg. Gothenburg was fantastic but when we return we will definitely not book at the Opera which is overpriced for the standard and service they offer. Total waste of money at this venue. Regretfully we did not bother to take any pictures of the place as it is nothing we wish to remember about it.

The hotel’s location is excellent — just a short walk from the central station, which made getting around very convenient. However, I was disappointed by a few aspects of the stay. The hotel provides grey towels, which I found unappealing; white towels generally give a better sense of cleanliness. Breakfast was adequate, though some of the fruit offered was of poor quality. I also had concerns about the room’s cleanliness. After our first night, it didn’t seem like the room had been thoroughly cleaned — the drinking glasses we had used weren’t replaced, and some visible stains we had accidentally made were not wiped down. Additionally, the iron in the room tripped the power on both occasions we tried to use it, which was quite frustrating. The refrigerator in our room wasn’t working properly, so the drinks we stored inside remained warm. I also found the 11:00 a.m. checkout time to be inconvenient, as a later checkout would have allowed for a more relaxed departure.

Overall, very pleased with the services provided by the wonderful set of crew from front desk to housekeeping and restaurant service crew. Good breakfast and gym. However as there are construction around the hotel vicinity, the room and common area are a bit dusty. One more important note as due to global warming, the rooms are a bit stuffy and poorly ventilated during summer. Windows cannot be opened. It would be nice that the aircon mode is in service during this period  

Service was excellent from the moment I got there until the minute I checked-out. Hotel is very clean and lots of amenities for travellers. The location was a little out of town but there's a great bus link and if you're feeling upto it just over an hour's walk. Food was very good and a large selection of hot and cold food for breakfast as well. Only mark down is for the location as it's outwith the city centre, other than that there's plenty to do in the hotel or nearby. Although it's great if you just want some peace and quiet.

El servicio del hotel fue excepcional, la habitación un ejemplo de limpieza y el desayuno, un deleite. El spa, un oasis de relajación. La atención, inmejorable. Sin duda, volveré.

Amazing hotel, the room was lovely with great decor. The most comfiest bed I’ve ever stayed in, Spa was absolutely worth the hype clean and the food portion was extremely filling and breakfast options were great too.

El entorno es hermoso, muy tranquilo, cerca del lago, buen clima y para nadar, excelente ambiente para comer, apto para vacaciones sin conductor, hay un gran estacionamiento y el servicio de recepción es muy bueno. ! !

El desayuno es muy delicioso, el cuarto es muy grande y limpio

Trevligt bemötande från all personal vi mötte, fina rum och härlig poolclub!