Hoteles con Spa en Provincia Oriental, Arabia Saudí

¡Tenemos un buen tiempo en Dammam! Pero para el servicio en el hotel tenemos algunas preguntas: 1. Durante 4 noches, nunca hemos venido a limpiar (nadie ha ofrecido ni siquiera sacar el maletín o compartir el papel higiénico, etc.) El hotel está situado en el centro de la ciudad, donde se encuentran los hoteles de la ciudad. Dado que 4 días no se limpiaron y la posibilidad de actualizar las toallas no se convirtió en un problema para nosotros. La habitación es muy limpia, pero también tiene un buen desayuno (con la posibilidad de pedir un omlet fresco).

It was awesome except that I requested 2 bed room for 2 night and I spend one night of them in a single bed room . and it took so long to switch . Otherwise it was very nice place and people .

I don’t mind paying for another day if I arrive early but I couldn’t understand why they lied to me. I came to the hotel at 3:30 in the morning of the day I booked for check-in. I was told to pay in full and didn’t get a breakfast. The guy at the front desk said I should come downstairs to check in again at 12:00 for another room because they didn’t have the type of none smoking room I booked. It was all fine. You didn’t allow me spend several hours in the sofa in the lobby “because we are are five star hotel!”(although during the coming several days I have seen people including myself and my colleagues staying in the sofas all the time without paying for any coffee or snacks). The pain I had is they told me to wait until 3pm for changing rooms. I called the front desk several times and in the end called back to China to talk to Ctrip. The guy who changed me full day for less than 7 hours stay has seen my Ctrip booking in my cellphone. The lady at front counter told me they didn’t know I had another booking! Don’t understand what system they were using to manage the hotel. Eventually I carried my luggage out to lunch and then got my other room at 1:30pm. Regarding hardware I want to complain about the bench in front of the bed. It was a hard and heavy thing that would break your knees if you hit it during the night if you go t bathroom or come back for sleep. Couldn’t understand why in such a small room they want to squeeze everything in. The lattice for salad in breakfast had sands. Maybe I was unlucky? Anyway as a guy who stays in five stars all the time I would not come back to this hotel in the future.

El hotel es excelente en general, especialmente el restaurante y todo su personal, desde el gerente hasta el empleado más joven. El personal de limpieza es maravilloso y servicial. El personal de mantenimiento es indiferente; no está claro si el problema está en la recepción o no. Los recepcionistas son amables, pero necesitan algo de capacitación. El estacionamiento es muy limitado. Me impresionó el empleado (Wajed); fue excelente y se esforzó por encontrar soluciones.

Hotel manager rudely woke me up at one thirty in the morning telling me I had to leave. I went downstairs and there was no problem.

Locations is excellent locations and service . The accommodation is very clean. I can recommend anyone book this hotel as 5 stars. Special thanks Mr. Mahmoud.

Ambiance: 3/5 Food: 5/5 Room / Cleanliness: 5/5 Service: 5/5 Staff: 100/5 – Excellent job by Ms. Zahra Ms. Zahra, the receptionist, was exceptionally helpful and accommodating. She kindly allowed me to check in earlier, which made my stay even more convenient. In addition, one of the housekeeping staff members was also very supportive and attentive. Overall, my stay was truly amazing, thanks to the outstanding service and dedication of the staff.

I had a wonderful experience at this hotel. The location is perfect, providing easy access to major attractions and transport. The cleanliness was impeccable, and the staff's service was outstanding, always attentive and helpful. The facilities were generally good, though a few amenities could use some updates. Overall, I enjoyed my stay and would highly recommend this hotel. The food was delightful, adding to the overall excellent experience.

such amazing hotel and service, the only comment that we have a corporate meeting that coordinated between the hotel and our company . and we have extra guest so it was so stressing that they asked to pay for the extras on time where sometimes we dont have enough cash or limits in our personal credit card they must have away to get preautherization or online payments to facilitate this process specially we are at the weekend. 

Was a scenic resort with access to family waterpark, but lacking in options for food, do had to order from outside, which seemed acceptable. Breakfast option was not worth the price, would highly discourage anyone from taking breakfast option. For sports, there is nets and goals for football, but they charge for renting balls. Best to bring your own sports equipment such as badminton, volleyball, football, squash, tennis, etc.