Hoteles con Spa en Viti Levu Group, Fiyi

1. I arrived at the hotel at 9am, because of the room not yet ready, we wait until at 1pm, the staff said the room is almost check out, will be ready at 2:30pm, we wait for almost 6 hours, until after 3pm, it's the check in time, the staff said the room still not yet ready. OMG... but at last, thank you to Trip.com for resolving the problem; we got a refund for the first night. 2. Room service is really bad; the box of tissues, the shampoo, and the body lotion all need to wait for a day to refill. 3. The lobby is very, very small, does not look like a 5-star hotel, and many people sleep on the sofa; they also wait for a long time to check in. 4. The Fiji Airlines counter is not open all the time, so we had to take the luggage by ourselves and check in at the airport at last. 5. The only good point to stay is that the port is very near, it's convenient for island hopping, and the restaurants are not bad.

Overall, the hotel is beautiful and offers a very pleasant setting. The facilities are well maintained, and the atmosphere is relaxing. A special mention to the staff, who are always present, smiling, and genuinely willing to help at any time, their service is definitely a strong point of this hotel. However, there was a significant issue regarding the room booking. I had reserved a room with an ocean view, and the photos clearly showed this. Upon arrival, I was assigned a room set far back, with no real ocean view. After speaking with reception, I was told that the photos were inaccurate and that the issue came from Trip. Regardless of whether this is the responsibility of the platform or the hotel, this situation is simply not professional and creates unnecessary disappointment. For those specifically looking for a nice ocean view, this may not be the right place. The water itself is not particularly appealing, as it appears green and not very clear. Access to the hotel is quite unique, as you need to take a small boat (about one minute) to cross from one side to the other, which can be a nice experience but may not suit everyone. Lastly, if your room is located far from the reception area, you will need to rely on golf car to get around the property. Unfortunately, these are not always readily available, which can be inconvenient. In summary, the hotel has great potential thanks to its setting and excellent staff, but some aspects, especially booking accuracy and logistics could be significantly improved.

The hospitality is top notch! All staff were really welcoming and friendly. Plenty of activities to occupy yourselves and very nice property to be in - vibes and views wise. Overall a very pleasant stay and a wonderful memory

Best option outside the pricey hotels in Denarau and Wailoaloa. Close to reasonably priced restaurants, grocery store and currency exchange. Excellent service too, plus they offer free airport pickup.

Un hotel pequeño y estupendo. Muy familiar, especialmente para familias con niños pequeños. La comida y los restaurantes son excelentes y a buen precio. Necesita más actividades nocturnas para adultos. El entretenimiento musical es agradable, pero repetitivo.

Check in was after 3pm, check out 10:30 , and you have to get the towel from the reception. Too many rules  plastered in the room as if you are going to rob them. A deposit of FJD50 in cash is required (no drinks in the room whatsoever, just instant coffee). I asked if I can check out before 12nn but was allowed only up to 11am. When I went back to get my luggage, the lady told me that I was supposed to have checked out already, without even asking if I already did. Only the cleaning staff were helpful. Would not recommend.

El agradable aroma al entrar en mi habitación presagiaba una estancia placentera. El turno de noche del restaurante ofreció un servicio excelente; el personal se aseguró de que nos atendieran con prontitud, tomó nota de nuestros pedidos rápidamente y estuvo pendiente de nuestras necesidades durante toda la noche. Mi marido y yo disfrutamos muchísimo de nuestra estancia en Smugglers, en especial del animado entretenimiento nocturno.

A pocos pasos del aeropuerto de Nadi, pero es un gran resort cuando se encuentra en R&R. Si no se va a realizar actividades o visitar la ciudad, entonces debería considerar conseguir el paquete de alimentos incluyente, ya que los alimentos en el sitio es caro de todos modos.

I loved the luxurious lobby and our room with a beautiful pool view. The beach at night is stunning, especially with the fire decorations. The location is very convenient, being close to the airport, and the food is also good. However, there were some issues. We called twice for extra towels and to replace a dirty vanity kit in our room, but no one came. Some staff also seemed to take advantage of travelers. For example, we had to wait a long time to get a refund for a drink we bought at the pool bar and could only receive it after repeatedly asking. Additionally, we tried to book an early morning taxi to the airport, but the staff claimed it wasn’t possible because taxis weren’t available at that time. Later, we saw a taxi at the hotel front dropping off a passenger. The staff then quickly came out to say she can book one now. Overall, while the property and amenities are lovely, service issues affected our experience.

El servicio es muy entusiasta y hay muchas actividades. Es más adecuado para personas que imaginan que están a la altura de la ciudad, porque el hotel está muy lejos de la ciudad y quiere ir a otros lugares es más incómodo. Sin embargo, hay muchas actividades en el hotel. Y comer también es muy delicioso. Recomiendo el menú de almuerzo de Toba, la bolla de poke es buena. La pizza del Pacífico también es deliciosa. Hay una bebida australiana que me parece que la fruta de mar es muy buena para beber, llamada Kombucha, debes elegir ginger y lima. El restaurante de Navo nos comió una noche, muy alto, y también nos da la celebración del aniversario del matrimonio. También nos divertimos en el mar en yates, muy bueno, muchos peces pequeños. Yo también compré el cebollo negro en el monumento del hotel, y es muy bonito. El hotel tiene orgullosos, puede comprar productos de cuidados de la piel pura de Fiji ～