Hoteles de que admiten mascotas en Región de Marrakech-Safí, Marruecos

+ Muy bonito hotel. + club de niños + concierge - Mancha de servicio en el servicio de habitaciones - Check out catastrófico para este nivel de hotel

The check-in process was good for customer service, but my room experience was terrible. I booked a superior suite, but I ended up with a regular room. I was informed that the person who was supposed to be in the room decided to stay another day. When I checked online, I found that the room was still available for reservation. The next day, when I asked to switch to my reserved room, I was told that it was booked again and that I should check back in line. Surprisingly, the same room was still available for reservation. I feel like they were scamming people by booking a suite at a higher price and then giving them a cheaper room. The night crew member was very friendly and informed me that the manager was traveling. However, I don’t understand who is responsible for managing the website and ensuring that the correct room is posted when it’s available. I tried to contact them via phone and email, but nothing happened. I hope that Trip guide and the hotel will take responsibility for their actions and make sure that this doesn’t happen to other customers. I could have booked a different suite that had a similar aesthetic to what I was looking for, but I couldn’t even cancel the reservation. There should be a system in place for booking a specific room, and if the room is not available, the customer should receive an automatic refund. It’s their job to figure out when the room is available and what type of room it is. Additionally, the room had a bunch of knickknacks, and the table, wall, and bottom of the table were all chipped, cracked.

We arrived at night at Jnane Rihane Marrakesh, was received by a lovely young man abdul(not sure of spelling)He took time to explain everything, took us to the room and our luggage. This place is a wee gem beautiful full of plants flowers its a breath of fresh air in all the heat its calming, relaxing and peaceful. You have breakfast/ meals in the gardens which is amazing and chilled. Food and service is top notch, Morrocon breakie is a great start of the day. The pool which is beside the eating with enough space between is fantastic and open all times and an amazing large space jacuzzi space which comes on regularly perfect n a big plus. I will defos come back rooms are fab, spacious n great cooling system fab showers and toilet. The cleaners do a fab job and are very kind, very clean corners all round. This Riad has a beautiful museum a room you can just chill. Staff check on you to make sure you are well, we got complementary drinks/fruits on hot days and we got a treat lunch from Riad owner which was delicious. I will defos return n tell my family n friends coz the hospitality was wonderful. Ishmael thank you ,Mami and Hend just to mention a few thank you all.

”La habitación es limpia y limpia, la ubicación es conveniente, la actitud del personal de servicio es amigable y entusiasta. La experiencia de estadía es cómoda y tranquila, las instalaciones son perfectas y el precio es muy alto. La próxima vez escogeremos este hotel.”

Todo estaba bien, lamentablemente no se indicaba la dirección de la oración en las habitaciones y, desgraciadamente, no se había ropa de oración, pero para el resto, todo era perfecto.

Great service - friendly staff, tea on arrival, baggage delivered to room Room was a very good size, super comfy bed, little balcony, decor was a bit tired but nothing major Facilities were great - spa was amazing, pool area was chilled, private beach was really nice to relax on Location was 10 minutes walk to the medina, beach was across the street

The Riad is absolutely lovely — charming Moroccan design, a peaceful courtyard, and a rooftop terrace perfect for breakfast or winding down. The location is ideal, just a short walk from Jemaa el-Fnaa, yet quiet enough to relax. Our room was spotless, the air-con worked well, and everything felt clean and fresh. Breakfast was generous and tasty, served on the terrace with a relaxed vibe. I’m giving 4 out of 5 for service only because staff didn’t regularly check the rooms. Sometimes essentials like toilet paper or… weren’t restocked unless we asked. The team was friendly, but a little more attention would’ve made it perfect. Overall, it’s a beautiful stay and I’d absolutely recommend it.

Además de la habitación adorable y limpia, el servicio también es bueno. Después de salir de la habitación, dejaron sus maletas y ofrecen deliciosas galletas y galletas marroquíes. Esta es una muy buena residencia. Muchas gracias.

Este hotel tiene un paisaje precioso y las recepcionistas son encantadoras y serviciales. Sin embargo, uno de los empleados del bar restaurante parece que solo habla con clientes árabes o francófonos. Fue muy molesto. Lo primero que le pregunté por el menú fue cuando esperaba a que mi habitación estuviera lista en el bar; olvidó por completo mi petición; estaba hablando con dos huéspedes franceses. El segundo día me gritó cuando estaba tomando una foto porque no sabía que el lugar era una terraza para una habitación de invitados, sin letrero ni puerta cerrada. Me sentí muy incómodo y molesto. En fin, la habitación está bien, pero el servicio definitivamente no es de 5 estrellas.

No sabía mucho sobre el Riad en Marruecos, pero después de la estancia entendí la cultura más. Llegamos a la noche y no pudimos encontrar el Riad por un tiempo algunos locales nos ayudaron a localizarlo a través de las calles (Lo que necesitaban consejos pero no teníamos suficiente dinero aún) Fue más asustado caminar por las calles que parecía, pero bastante caótico La carretera principal. El interior era lindo no podía decir demasiado en la llegada pero el día siguiente podía ver el interior hermoso. Limpio y alojamiento. El anfitrión era amigable y recomendaba mucho que hacer. El desayuno no era para mí, pero mi amigo lo disfrutó