El hotel está cerca del aeropuerto. Cuenta con diversas instalaciones. La comida es buena, pero probablemente sea un poco mejor en el Hotel Gateway, al lado. Hay lavandería, pero hay que pagar al personal por el servicio en lugar de lavarse uno mismo, algo que algunos hoteles permiten con la lavandería para huéspedes. Hay normas estrictas sobre la presencia de huéspedes en el hotel que no se alojan en él. Todo funciona perfectamente y me alojaría aquí de nuevo con gusto, considerando lo que pagué por estar cerca del aeropuerto. Sin embargo, la ducha, mientras se trabaja, solo se puede usar en una dirección específica: vertical, en lugar de inclinada. Cuando está inclinada, inunda parte del baño.
Got a free upgrade which was great the food on the location were pretty average but great friendly staff which makes up for it great views and great pools
This was the second time we have stayed at the Palms. Will definitely stay again in the future because it is so convenient to Port Denarau. The 2 bedroom apartment is spacious with 2 bathrooms , full kitchen and lounge. We had ground floor which had an outdoor seating area Higher floors had balconies.
We walked there from the Port after our 6 days in the Yasawa Islands.
As always , Sheraton never fails to deliver . Morning activities at the Pool was conducted for all to participate. Happy Faces and Welcome Drinks is refreshing !
Will stay again if coming to Fiji Nadi !
Good hotel. Has everything you need for a relax holiday. They were renovating so there was quite a lot of noise. Also, keep in mind that there are a lot of children. For a couple to relax I guess there are better resort, but great for families. The Gym is nice. Service in the restaurants was alright, expected a bit more to be honest (long waiting, wrong orders).
Everything was so perfect! The only bad side is the beach each-self, not a blue water paradise beach but it is clean and the hotel offer lots of activities (stand up paddle, sailing, kayaking..). The staff was SUPER friendly and helpful like everyone we met in Fiji! The kids club was very good too, the tiny warriors experience is so cute and fun, a must do if you have kids. We were also able to leave our daughter at the kids club and enjoy some massage at the spa and relax at the swimming pool, amazing if have toddlers!
”Un agradable hotel situado en el corazón de la ciudad. Ofrece un buen precio por dinero. El desayuno es satisfactorio, y también hay un restaurante que sirve comidas adicionales con comida sabrosa. No lujoso, sino cómodo y adecuado.”
The staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food.
The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating.
The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.
When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.
Muy bueno
194 valoraciones
8.0/10
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DDr. Justin HattThe staff were very friendly and helpful during my stay with them. I had noticed a bedsheet was not completely clean, but I was able to find cleaning staff easily and they were able to resolve the problem quickly. The Epic Transfers and Tours staff were especially helpful when I had an incident with a taxi driver that was unpleasant to me. The rooftop pool and bar was nice in appearance and the bar was nicely used, but the pool water was cold and nobody was using it. Additionally, although being a non-smoking hotel, there appeared to be old bins at the lifts / elevators with the cigarette ashtray-like tops on them; to be a non-smoking location, it needs to be clearly demonstrated as being just that, particularly where some countries still allow smoking in their hotels. The biggest concern outside the hotel rooms, though, was the buffet breakfasts, which sometimes had soiled tongs used by other guests that were not being replaced quickly enough with clean tongs; food safety needs to be a serious concern for any establishment serving food.
The room itself looked rather clean, had a patio looking at the wooded area out back; however, the patio door was not easy to lock and this was a bit of a concern with insects being readily present. There was also a sofa that could convert into a sofa bed, but it looked like it had a dent in the left arm. The bathroom was often stocked with new toiletries, perhaps too often as I was receiving a new bar of soap every day, but there was also mould trying to seep through the grouting behind the sink; I did inspect this and it seemed to be contained completely within the grouting, but it is a concern to be resolved soon. Additionally, though, the bathroom would sometimes smell horrible, as if you could smell sewage from the ventilation; there was a floor drain that could be the cause of this, but the ceiling ventilation looked like it needed cleaning and it was not sealed properly to the ceiling, either. There was a toilet paper holder, but it was poorly placed and it was evident it replaced another toilet roll holder that was in the correct location. Inside the shower, there was what appeared to be a stain running vertically down the wall where the shower head was located. The towels were kept clean and most had proper hotel labels on them, but some had the name of the hotel written on them, seemingly with a permanent marker, which was quite strange, especially for a hotel with a 4* rating.
The hotel has a 4* rating on Trip.com and has the amenities to be that, but the quality of those amenities needs to support their existence; otherwise, they cannot be considered. The staff were friendly and trying to make the stay as nice for me as they possibly could manage, so the issues mainly appear to be from a failure of the management and ownership not regularly checking the rooms and updating the quality and ambience of its hotel. Simply having 4* amenities does not automatically make a hotel 4* and although Trip.com has it listed as 4*, I would rank this as being a 3* hotel at the moment as they need to make further improvements to the hotel so that the quality of the amenities will make for a valid 4* rating in the future.
When looking at the hotel via any booking site, check out the other sites, too, and look up the hotel website, too, as that should exist. The images I saw on Trip.com were quite enticing, but they also include a picture of Jack’s of Fiji, which was not available on site, and random pictures of the outdoors that were nowhere near the hotel as it is located more inland and not by the ocean. The hotel is the biggest and most expensive element of any holiday/ vacation, so it is important to spend more time investigating each eligible hotel prior to seeking a room, and do not feel rushed by websites telling you there are only so many rooms left; there are many hotels in each location, so there are always options available.
ZZhangzuxun1, cerca del aeropuerto, unos 3 kilómetros, 20 fibras de autobús
2, el entorno interior del hotel es bueno, y la habitación es igual a un pequeño bar de un solo nivel.
3. Hay una gran piscina al aire libre, pero no hay agua y no está abierta cuando se queda
No hay restaurantes, la comida necesita café fuera para comer, no hay otros restaurantes cercanos
No hay agua potable en la habitación, no hay agua de lavado y exposición
En resumen, la sensación de que el estómago es sólo un lugar para dormir
UUsuario invitadoNext door people had very loud music,despite complaints made at reception, nothing good came about,w we were disturbed till 2am...we had to catch early morning flight, my 3yr old was very uncomfortable, and this led to our disappointment
UUsuario invitadoGreat place to experience the real fiji people, culture and service.
Very friendly staff and always something going on , with the reef and walks , swimming etc plenty to do.
The food is very good , breakfast is very good and cooked to order, compliments to the Chef.
Dinner was also very enjoyable , portion size is large, and well received.
The Dinning room is well spread with larger groups down the bottom and individuals and families up the top , never felt too crampt or over whelmed.
Rooms were great not 5 star by any means but they don't try to be the rooms were very good nice mattresses good sleeping a shower inside and outside for something different.
The gardens are excellent with garden staff maintaining them constantly its a real bounus they do a wonderful job.
The Staff in general are great always smiling and open for a chat. They all help one another and make it a fun organised resort .
The Room staff who makeup and clean rooms are wonderful throughout the whole place nothing was a chore
The Gym i used everyday needs a bit of a spruce up needs a treadmill and a new workout bench but I made do and still did well.
A lovely lovely place for a holiday!
Don't hesitate to book as after a few days you'll ask why didn't you book for longer like we did.
EEvɛɛThe stay here was lovely, wonderful. Clean place. Great service, very friendly and helpful staff. The only issue we had was the phone calls to reception was not answered. Unsure why but it would ring and ring and ring and no one picks up. As we were abit far from the reception area... Im an emergency it could be a problem. Luckily there was none but I think they need to look into it.Luckily there was none but I think they need to look into it. But otherwise we had a great stay.. I would recommend the massage too... Best decision we could have made. The girls did great.
NNadia39¡Qué bonito resort! ¡Nos ha dado la suerte de ser rehabilitados a una sala de frente de playa y es definitivamente lo que vale si estás reservando! El personal es tan hermoso y han hecho nuestra ocasión especial aún más especial. No podemos esperar a volver!
UUsuario invitadoA very VERY strange experience here I must say.. I arrived at the 28 bed dorm room (even though trip.com said it was 10 bed) and there was no sign of any other life in the dorm at all. Most of the beds looked like they had been made months ago and nobody had slept in them since because they were covered in a layer of dust and dirt.. I went back to reception to ask what was going on and they said I’m the only one booked in so I just accepted it as it was. However, later on when I was sitting the bar a member of staff approached me and told me I had been upgraded (because supposedly the dorms weren’t clean due to a big group having checked out yesterday) so I ended up spending two nights in a luxurious Bure, the first night shared with someone else who was booked in for the dorms. The Bure was beautiful and spotless and I am very grateful for the upgrade. The outside shower was also very nice!
The breakfast was excellent with lots to choose from! Eggs, sausages, beans, bread, cakes, yogurts, fruit, multiple cereals, tea, coffee and juice, one morning there were pancakes.
The only downsides to this resort is they don’t have any activities or excursions of their own and they direct you to the hotel further along - I did snorkelling there which costs $75 - the whole thing felt rushed in my opinion and the trip wasn’t worth the money. We got barely any time in the water and there was no time to stop and observe anything, seemed like the guys on the boat just wanted to get it all over and done with as fast as possible.
UUsuario invitadoEsto no está a la altura de un resort de 5 estrellas. En general, es una estancia agradable, pero demasiado cara y no esperes el lujo de un 5 estrellas. Desafortunadamente, no ha mantenido el mantenimiento que ha necesitado a lo largo de los años.
Negativos
- Tuve problemas con el aire acondicionado y dormí sin aire acondicionado, nos cambiaron de habitación para solucionar este problema.
- Tenía una fuga encima de nuestra ducha en ambas habitaciones.
- La nevera estaba rota en ambas habitaciones.
- falta de toallas para la piscina para varios huéspedes, intenté conseguir una toalla para la piscina en varias ocasiones para que me dijeran que estaban fuera. Cuando finalmente conseguimos algunos, estaban manchados.
- falta de equipo de snorkel para los huéspedes, desafortunadamente no pudimos bucear porque siempre estaban afuera. Hablamos con otros invitados que fueron y compraron algunos porque tampoco pudieron conseguirlos.
- el aire acondicionado en las habitaciones es muy ruidoso
- el acceso a Internet se interrumpe constantemente
- No podíamos ver televisión porque Internet no funcionaba para Netflix en la televisión y nos dijeron que solo podíamos verla en teléfonos o iPads.
- Los menús de comida en la habitación están sucios y desmoronándose.
Positivos
- la mayoría del personal es muy amable
- La piscina solo para adultos es tranquila y silenciosa.
- buena variedad de actividades y cosas que hacer en el hotel
- El personal es muy útil cuando necesitas cosas.
De hecho, intentamos reembolsar el final de nuestra estadía para poder irnos. No se lo recomendaría a la gente y solo sé que si te quedas aquí, es más como un resort de 3 a 4 estrellas.
UUsuario invitadoEl hotel está cerca del aeropuerto. Cuenta con diversas instalaciones. La comida es buena, pero probablemente sea un poco mejor en el Hotel Gateway, al lado. Hay lavandería, pero hay que pagar al personal por el servicio en lugar de lavarse uno mismo, algo que algunos hoteles permiten con la lavandería para huéspedes. Hay normas estrictas sobre la presencia de huéspedes en el hotel que no se alojan en él. Todo funciona perfectamente y me alojaría aquí de nuevo con gusto, considerando lo que pagué por estar cerca del aeropuerto. Sin embargo, la ducha, mientras se trabaja, solo se puede usar en una dirección específica: vertical, en lugar de inclinada. Cuando está inclinada, inunda parte del baño.
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