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Valoraciones de usuarios
4.7/5
Excepcional
431 valoración
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Valoraciones reales
Ubicación4.7
Instalaciones4.7
Servicio4.8
Limpieza4.7
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Todos los comentarios(431)
Valoraciones positivas(416)
Valoraciones con fotos/vídeo(135)
Comida buenísima(45)
Ofrece servicio de recogida/transporte(44)
Personal de recepción amable(42)
Playa fabulosa(33)
Buen restaurante(31)
Cerca de la playa(31)
Bien decorado(13)
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Valoraciones negativas(15)
CheungAmanda
Habitación familiar con vistas al mar
Fecha de estancia: nov 2023
Familias
2 valoración
5.0/5
Excepcional
Fecha de publicación: 18 nov 2023
We love everything about Healray Collection. Our flight arrived late, and took a late ferry over to the Island. Luckily they had shuttle service from and to Ferry, which made it so much easier than calling a car service. When we arrived, they assisted us unloading the luggage. Our room got excellent view and could see the Guan Yin statue from our room. I'm OCD, so cleanliness is very important to me and I approved. We booked two nights, sadly we were only able to stay one night due to a Gale warning. The hotel had such a great customer service, when we were sightseeing, they gave us a call to inform us that they received a Gale warning and that the ferry will not operate the next day. They gave us an option to stay or refund us the one night if we wished to checkout to catch the ferry. They were very helpful and resourceful in that respect. The manager Zhou Min reached out to our online booking to verify our refund. We were very pleased and amazed with their extraordinary service. I personally would definitely refer and book with them again. I care about service and they have one of the best service I've had experienced.