The Russelior Hotel & Spa

Excellent hôtel

Reservamos a las 09 el mismo día antes de tener que hacer el check in, cuando llegamos al lobby nuestra habitación no estaba lista esperamos 40 minutos y nos dieron una habitación muy lejos, cuando comimos los cubiertos no eran nuevos sino de varios años, Es mejor que el pan sea fresco y además te dicen que puedes nadar con un burkini, pero cuando estuvimos allí, ella dijo en la recepción del spa que solo se te permitía si no había gente, dijo no tan dulcemente. El desayuno no era tan bueno y no había mucha variedad. Hotel deprimente y no 5 estrellas en absoluto.

La recepción fue muy horrible, la tarjeta de la habitación no funciona.

no merece 5* da la bienvenida servicio cero establecimiento cero ya no como antes Fui 5 veces en 5 años demasiado caro para el servicio ofrecido realmente evitado hay mucho mejor en Hammamet y más barato muy decepcionado

Fui allí durante el cierre del país por Covid, donde la mayoría de los hoteles estaban cerrados. Pensé que lo tendría solo para mantener el servicio abierto, pero honestamente, todo superó mis expectativas, el servicio fue de primera línea considerando que les faltaba personal.

Beautiful hotel. lovely garden and outdoor pool. Spa facilities was amazing. Indoor pool warm and relaxing. Delicious food every day with lots of variation. Friendly staff especially the waiters. Close to beach, supermarket, bar and restaurants. Would definitely recommend it and return.

The hotel was good, special shout to Hannah and Ninhno. The manager and workers were nice, some were rude. The staff who manage entertainment were amazing and deserve a raise. The room was decent but bring extra extra clothing and blankets as it gets very cold in there

I'll call this 4.5 stars rounded up. I was here for a business trip, so will also mention the aspect of having a meeting at the Russelior. ROOM: I'd give my room 4 stars. It was super comfortable. I was fortunate to have a small balcony, and sat out there almost every day after breakfast to read for a bit before needing to go to work. I requested cleaning several times (not every day), and was very happy with the job they did with that. The bathroom and WC are like what one would find outside of the US -- shower, bath and sink in one place, toilet in the other. I agree with a review I read that the WC is funk because of how the door is placed; it's challenging to close the door. Cons in the room: Lighting is very low, especially in the bathroom. I imagine this is to hide the fact that some upgrades are needed in the bathroom -- but everything worked and was clean. DINING ROOM: There are tons of options at every meal, including authentic Tunisian dishes. Staff: 500 stars. What a lovely group of individuals! Aside from preparing and serving dishes, they taught me a bit of Tunisian every day. I wasn't just greeted politely at each meal, I was treated warmly. They recognized me, and by day 3, I'd come in to breakfast and they knew which table I was making a bee-line for; they'd be ready with coffee the way I like it, etc. Great senses of humor and wonderful service. The food is seafood heavy -- and the staff remembered I have a seafood allergy, so they'd point to the dishes I could have each day. They put a range of salads out as well. RECEPTION/OTHER STAFF: Wonderful. The front desk team was very helpful throughout the week. The hotel was spotless, and we saw people cleaning at all hours of the day. BUSINESS SETUP: We had reliable WiFi the whole week. We used a smaller meeting room, and again, the staff brought everything we needed. Tech was super easy to use. They came to clean when we were on breaks. Overall really good. I didn't experience the spa or the pool -- it was too cold to be outside by the pool, and we were too busy to take advantage of the spa! But if I am able to get back to Tunisia, I think I'd stay here again. [ONE THING: This is about Tunisia, not about this hotel -- but I wasn't prepared for how many people smoke cigarettes here. The hotel rooms are non-smoking, but people smoke on their balconies, as well as outside on the pool level. If you are sensitive to cigarette smoke, I'd recommend you tell reception that when you make a reservation so they can hopefully get you to a room that isn't over a gathering area!