Jackson
20 de enero de 2024
Upon booking the hotel, I was initially impressed by the fresh and modern furnishings. However, the hotel's location proved a bit tricky, with an easily missed entrance leading to a dead-end street. Our concerns escalated when we noticed a sizable portion of the overhead portico had been damaged by a truck.
While the room did align with the photos, the overall stay was marred by certain inconveniences not captured in pictures. The bathroom's vent fan was persistently noisy, and the thermostat seemed to generate excessive heat, regardless of the selected setting. Additionally, the desk chair refused to maintain its highest position, sliding down to the lowest on each attempt.
The true extent of the issues became apparent the next morning when we discovered the shower head was missing. To their credit, reporting the problem during breakfast led to a prompt fix by maintenance. When we returned, they were already addressing the shower head issue. Seizing the opportunity, we also asked the maintenance man to address the desk chair, and he promptly replaced it with another from a different room. However, during the maintenance visit, we noted that one bathroom light bulb had burnt out, and the warm white replacement differed from the remaining bright white ones.
Attempting to inform the front desk of the resolved issues, we encountered another setback—the phone had no dial tone. The maintenance man discovered the phone wiring had never been installed.
We will avoid Best Western
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