Hoteles Mercure en Windhoek

We chose this hotel again because of the previous experience being so good the week before. Unfortunately this time around there was a mistake in the type of room required and despite reserving a king size bed we ended up with a twin room. We called and informed the reception of the mistake and they checked if our previous room was available which it was not. They asked us to give them some time and after a short while, we were called back and informed that they will upgrade us to a suite for the night at no extra cost because of the hassle. We were quickly moved to the suite which was more than we expected. We had a great last night In Namibia relaxing in the suite at the hotel. Which had a lounge, dining table and bedroom and was clean and spacious. Thank you for your effort. Always well supported by staff and nothing was too much trouble.